Schedule Change Policy

Notice: Please check the waiver codes page for up to the date information on special waivers.

If the customer's flight is disrupted for any of the following reasons: 

• Flight is cancelled.  
• Departure is moved earlier by 3+ hours (domestic) or 6+ hours (international).  
• Arrival is delayed by 3+ hours (domestic) or 6+ hours (international).  
• Flight is changed to a different departure or arrival airport.  
• Additional connections are added. 
• Downgraded from Mint cabin to Main cabin.
• A schedule change results in a misconnect or does not meet minimum connect times

The customer will qualify for one of the following: 

1. Cancel and a full refund to Original Form of Payment (OFP) or 
2. Free rebooking on JetBlue within five (5) Days

Notes

Length of schedule changes are determined by schedule arrival time. If a flight had multiple schedule changes, the length is determined by the combined disruption time from the original booking date.

In the case of a schedule change from a nonstop to a connection, please follow the change/ cancel options for schedule changes of 3 hours or greater for domestic or 6 hours or greater for international.

Any departures through October 1st, 2025, that has the following OSI message will qualify for the following options:    

LARGE SCHD CHG WAIVER: will receive a change +/- 5 days from original flight or cancel and receive a refund to the original form of payment. 

*Special rules apply that may supersede the above for customers traveling to the United States from Europe and UK as well as Customers traveling to/from Canada. 

JetBlue recognizes the following airports as co-located cities for use when rebooking a schedule changed flight.

IMPORTANT: Customers traveling in or out of the areas listed above (only) may make changes due to B6 schedule change to a co-located airport.

Notice: If you make an involuntary or voluntary itinerary change then all associated EMDs and AE must be refunded, as EMDs are not exchangeable. If the customer still wishes to purchase the ancillary on the new itinerary then a new EMD should be issued. If the itinerary does not change then all paid EMDs are non-refundable and the travel agent will be issued a debit memo for improperly refunded EMDs.

If the customer purchased the ancillary at jetblue.com and an involuntary or voluntary itinerary change is made then they must contact JetBlue to process the EMD refund and issue a new one.

Agencies will be notified of all JetBlue scheduled changes via the GDS. Segments will be changed to a TK status and agencies will be required to provide the following:

• Notification of schedule changes to customers
• Removal of old or changed segments
• Travel Agents must reissue tickets at least 24 hours prior to scheduled departure
• Re-accommodating customers and reissuing tickets where schedule changes require manual intervention

Please visit the following pages for waiver code information to be used when exchanging a ticket for a customer involved in a schedule change.