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TrueBlue FAQs

Get the most out of TrueBlue. Find the answers to your questions below.

What is TrueBlue?

TrueBlue is JetBlue's reward program. By joining, you can earn Award Travel, access special features on jetblue.com and be among the first to hear about JetBlue's great deals and news.

How do I enroll in TrueBlue?

Can I enroll a child under 13 years old in TrueBlue?

Yes. If you would like to enroll a child under 13 years of age in TrueBlue, please make sure you are logged into your TrueBlue account, click on the “Enroll a Child” link in the navigation and follow the steps. You can also call JetBlue at 1-800-JETBLUE (538-2583), TTY/TDD 1-800-336-5530.

Can I enroll offline?

No. TrueBlue is an online program.

Why is TrueBlue exclusively online?

By eliminating the cost of offline elements, JetBlue can reach out to its best customers while continuing to offer great fares for all our customers. It also means there's no card to lose and no statements to file. To use the program, members must have a valid email account of their own. If you don't have your own email account, you can get one free at hotmail.com, yahoo.com or elsewhere.

How do I earn points for Award Travel under TrueBlue?

When booking your flight online, either sign in to TrueBlue prior to booking or enter your account information during the booking process. If you call 1-800-JETBLUE (538-2583) or (TTY/TDD) 1-800-336-5530 to purchase your flight, a customer service representative will assist you. You'll earn TrueBlue points and get closer to an Award Flight. Award Travel, that's one way JetBlue says "Thanks!" to our best customers.

How can I retrieve my TrueBlue number?

The best place to find information regarding your TrueBlue account, including your TrueBlue number, is on your TrueBlue account homepage on www.jetblue.com/trueblue. Simply sign in to your account. You can also call 1-800-JETBLUE (538-2583) or (TTY/TDD) 1-800-336-5530. We are open 24 hours a day, 7 days a week. However, all the information available to our representatives is also available to you online.

Will I receive a TrueBlue membership card?

No. TrueBlue is exclusively online. However, you can always print out your membership card when you are logged in.

Will I receive TrueBlue statements in the mail?

No. TrueBlue is exclusively online. Your account information is available at www.jetblue.com/trueblue, and is updated frequently. JetBlue will send you a monthly statement to the email address you submitted when you registered.

Where can I find the TrueBlue Terms and Conditions?

How is the new Points Pooling different from Family Pooling?

We've changed the name from Family Pooling to Points Pooling as we’ve made some changes to the program, allowing for greater flexibility and simplicity overall. For example, pools are no longer just two adults and five children opening up the program to greater possibilities for families or for friends.

Here is a summary of key changes:

Feature
Family Pooling
Points Pooling
Pool Size/Age Limits
  • 2 adults (21+)
  • 5 children (under 21)
  • Between 2 and 7 members.
  • No age restrictions on Pool Members.
  • Pool Leaders must be 21 years of age or older.
Contribution
  • Members can select the percentage of points to contribute to the pool.
  • All points are transferred to the Head of Household’s account.
  • Members must contribute 100% of their points to contribute to the pool.
  • Members will still have access to redeem their individual balance while contributing to the pool.
  • Members can leave the pool with their remaining balance of unused points.
Redemption Access
  • Only Head of Household can redeem points.
  • Pool Leader, formerly called Head of Household, can designate other members in the pool to redeem from the pooled balance.

How do I create a Points Pooling account?

If you are at least 21 years of age, you can create a Points Pooling account after you have logged into your TrueBlue account on jetblue.com. Navigate to the “Start a Pool” tab of the Dashboard and click “Get Started." From there, simply follow the on-screen instructions.

As the Pool Leader—How do I add or remove people from my Points Pooling account?

You can access your Points Pooling account after you have logged into your TrueBlue account on jetblue.com. Navigate to “My Pool” and then “Manage My Pool.” From there you can easily add or remove members from your Points Pooling account—simply follow the on-screen instructions.

As the Pool Leader—What information do I need to provide in order to add an individual to my Points Pooling account?

When adding an individual to a Points Pooling account you must provide their first name and email address. They will then receive an invitation by email and can choose to accept the invitation to join your pool.

As the Pool Leader—how often can I change my Pool Members?

You can make changes whenever you like. However, once you remove a pool member (or a pool member leaves), the spot in the pool they just left is locked for six months.

As the Pool Leader—how do I remove myself from a Points Pooling account?

You may call us at 1-800-JETBLUE (538-2583).

How are my points allocated if I agree to join a Points Pooling account?

As a Pool Member, if you accept an invitation from a Pool Leader to join a Points Pooling account, you agree to contribute 100% of all of the TrueBlue points that you have and those that you earn to the Points Pooling account. However, you can choose to leave the pool at any time and take your remaining unused points with you.

As a Pool Member—how do I remove myself from a Points Pooling account?

You can remove yourself from a pool after you have logged into your TrueBlue account on jetblue.com. Simply click on the “Leave Pool” button on the “My Pool” tab of the Dashboard.

As a Pool Member—are there restrictions on how long I have to wait to start or join a pool after I leave an existing pool?

Not at all. You are free to join another pool immediately after you leave or even start a new pool (as long as you are 21 years or older), if you’d like.

Who can redeem pooled points?

The Pool Leader, along with any Pool Member given redemption privileges by the Pool Leader, can redeem TrueBlue points from the Points Pooling account. Note that anyone with redemption privileges can redeem without the permission of other Pool Members. The Pool Leader can remove any person from the Points Pooling account at any time, and the member will leave with their remaining unused balance of TrueBlue points.

How are points redeemed from a pool?

If you have enough points in your individual balance to redeem for a particular award, the points come from your individual balance. If your individual balance doesn’t have enough points, the points will still first come from your individual balance until it’s filled up and then it’ll go “first in first out” across other members.

If I am a Pool Member and I have not been given permission to redeem from the points pool by my Pool Leader, can I still redeem points I've earned?

Yes. You can still redeem from your individual balance up until that individual balance is reached.

How do I add my child to a pool?

For TrueBlue members under the age of 13, the parent/legal guardian of the child must enroll the child in Points Pooling and complete all Points Pooling activity. As a parent/legal guardian, you can add your child to a pool after you have logged into your TrueBlue account on jetblue.com. Simply go to the “Enroll a Child” link in the navigation (you can also do this in the “Edit Profile” section). On the child enrollment form, you’ll have to make a decision if you want to create a pool or add this child to your existing pool.

As a Pool Leader, if you’ve already enrolled your child and you just want to add them to your pool, you can do this from the “Manage My Pool” page. If you aren’t a Pool Leader, you can do this from the “My Pool” tab.

What happens to a child who was enrolled under a parent/legal guardian if the parent/legal guardian leaves the pool?

In order to keep families together in the same pool, if the child is still under 13 years old when the parent/legal guardian leaves a pool, the child leaves the pool with the parent/legal guardian and the child and the parent/legal guardian are then placed in a new pool automatically (with the parent/legal guardian being the Pool Leader). If a child turns 13 years old when the parent/legal guardian leaves, only the parent/legal guardian will leave and the 13-year-old will stay in the pool.

Are children automatically removed from the pool when they turn 13 years old?

No. If a child turns 13 years old, they will remain in the pool.

Can my pet join a Points Pool?

Our four-legged friends can’t join a pool, but a TrueBlue member traveling with their pet can earn points with the JetPaws program.

Where can I find the Points Pooling Terms and Conditions?

How are TrueBlue points calculated?

In the TrueBlue program, TrueBlue points are earned by purchasing qualifying services or products of JetBlue Airways or a TrueBlue partner. Earning of points on JetBlue is based on the fare paid for JetBlue flights and eligible fees, less taxes and non-eligible fees. You earn 3 points for every dollar spent. Members who book directly on www.jetblue.com can earn bonus points depending on the fare option as follows:
  • Members who have purchased a Blue fare can earn an extra 3 bonus points per dollar for a total of 6 points per dollar spent.
  • Members who have purchased a Blue Plus fare can earn an extra 4 bonus points per dollar for a total of 7 points per dollar spent.
  • Members who have purchased a Blue Flex fare can earn an extra 5 bonus points per dollar for a total of 8 points per dollar spent.
  • Members who have purchased a Mint fare can earn an extra 3 bonus points per dollar for a total of 6 points per dollar spent.

Earn points for JetBlue services too. You'll earn 300 points for every JetPaws fee paid and 200 points when purchasing each Even More™ Space seat.

TrueBlue members earn 6 points per dollar on the base price (excluding taxes and fees) of JetBlue Vacations packages, including the JetBlue flight, hotel, car, and activities purchased at the time of booking. Cruise vacation packages are eligible to earn TrueBlue points on the base airfare purchase price for the flight portion of the package.

Is there a benefit to booking travel at jetblue.com?

Absolutely! As a member of TrueBlue you will earn 3 points per dollar spent and members who book directly on www.jetblue.com can earn bonus points depending on the fare option as follows: Members who have purchased a Blue fare can earn an extra three (3) bonus Points per dollar for a total of six (6) Points per dollar, Members who have purchased a Blue Plus fare can earn an extra four (4) bonus Points per dollar for a total of seven (7) Points per dollar and Members who have purchased a Blue Flex fare can earn an extra five (5) bonus Points per dollar for a total of eight (8) Points per dollar. Members who have purchased a Mint fare can earn an extra three (3) bonus Points per dollar, for a total of six (6) Points per dollar. No bonus Points are earned if JetBlue operated flights are booked by phone or otherwise.

Do my TrueBlue points expire?

No, your points don't expire.

Can I earn TrueBlue points by means other than flying on JetBlue?

What is the Take 3 Bonus?

TrueBlue members who take three round-trip flights or 6 one-way flights within a calendar year will earn 5,000 bonus TrueBlue points. No registration required. Flights must be flown between January 1 - December 31 of the current year to qualify. Award Flights do not account towards this bonus. Take 3 Bonus can only be earned once a year.

What is the Lucky 7 Bonus?

TrueBlue members who take seven round-trip flights or 14 one-way flights within a calendar year will earn 7,000 bonus TrueBlue points. No registration required. Flights must be flown between January 1 - December 31 of the current year to qualify. Award Flights do not account towards this bonus. Lucky 7 bonus can only be earned once a year.

What is the Go Long Bonus?

If you take 10 one-way flights, each 1,600 miles or more, within a calendar year, you'll get 10,000 bonus points. No registration required. Flights must be flown between January 1 - December 31 of the current year to qualify. Award Flights do not account towards this bonus. This bonus can only be earned once a year.

Can I earn points for a JetBlue flight I purchase for someone else?

No. You cannot earn points for flights purchased for another traveler in the TrueBlue program.

I forgot to add my TrueBlue number when I booked. Is there a way to get points for a flight I've already completed?

Yes. When signed in to your TrueBlue account, click the Request missing points link. You are able to request points for a flight you completed within 12 months of that flight. Length of time to request points for TrueBlue partner airlines may vary. Refer to the page of the specific TrueBlue partner airline for more details.

Why hasn't my account changed to show the new points I just earned?

The points that you have just earned can take up to 14 days to post in your account.

How many TrueBlue points do I need to receive an Award Flight?

Just as regular fares vary, the points required for an Award Flight will also vary depending on the destination, day of the week, season, and advance booking window.

Certain flights require more points and higher government taxes/fees to redeem award travel. The number of points required for a particular flight is based on the published base fare at the time of booking, which depends on, among other things, the flight chosen and applicability of peak travel periods. Taxes and fees apply to award flights, are the responsibility of the passenger, and will vary based on your departure and destination cities. For domestic award flights, taxes/fees is $5.60 for one-way and $11.20 for roundtrip flights. For international award flights, taxes/fees range from $5.60-$161.50 for one-way and $27.60-$171.60 for roundtrip flights. Award flight fares also do not include fees for oversized/overweight/extra baggage and other fees for products/services sold separately. View baggage fees and other optional services and fees. Taxes and fees must be paid at time of award flight booking and are subject to change as required by law.

Are my points transferable?

Your TrueBlue points can be transferred using Member-to-Member Transfer - visit the Transfer points page to transfer now.

How do I redeem my points?

Once you have enough TrueBlue points for an Award Flight, redeeming is easy:
  • Visit jetblue.com/trueblue and sign in to your TrueBlue account
  • Click on "Book Travel"
  • Select the option to search using Points

Can I access my old TrueBlue account info?

If you have an old TrueBlue points balance, simply return to your current TrueBlue account homepage and you can view your old TrueBlue account by clicking on the "Old TrueBlue program" link.

What happens to my old TrueBlue Awards or TruePasses?

Your TrueBlue Awards or TruePasses will remain valid until the expiration date listed on your Award (12 months from issuance) and redemption policies will follow the old TrueBlue terms and conditions. To redeem your old TrueBlue Awards or TruePasses call 1-800-JETBLUE (538-2583) TTY/TDD 1-800-336-5530. Please have your TrueBlue number available when making your redemption.

What happened to my old TrueBlue Points?

On November 6, 2010, any unredeemed TrueBlue points expired.

How can I find seat availability online for my old TrueBlue Awards or TruePasses?

To redeem your TruePasses, you must call JetBlue at 1-800-JETBLUE (538-2583), TTY/TDD 800-336-5530.

Can I list multiple travelers on a TrueBlue account?

TrueBlue membership is designed for individual travelers. Travelers must enroll separately and they are limited to one account. TrueBlue members are not able to pool or combine TrueBlue points with other TrueBlue members. Corporations, other entities, animals or blocked-seat purchases are not eligible to enroll as TrueBlue members or qualify for TrueBlue points. Signing up for TrueBlue is fast, easy and it's free. All you need to provide is your first and last name (as it appears on your government-issued photo ID), address, telephone number and email address.

Can I change my TrueBlue account information?

TrueBlue account updates, including email and password changes, must be made online at jetblue.com/trueblue.

For name change assistance, please call our Reservations team at any of the numbers below.

1-800-JETBLUE (538-2583) (in the US)
1-888-751-2241 (Dominican Republic)
297-588-5388 (Aruba)
0-1800-9-156761 (Colombia)
001-800-861-3372 (Mexico)
001-801-365-2525 (International)

Customers with hearing or speech impairments: (TTY/TDD) 1-800-336-5530

What points are eligible for qualification?

Base flight points are the 3 points you earn on the base fare of each JetBlue flight you buy. All other bonus points, partner points, points you earn on other airlines and booking bonuses do not count towards the qualification of TrueBlue Mosaic. For example, the bonus points you earn from booking JetBlue flights online and the bonus points you earn for having a TrueBlue Mosaic badge will not count towards earning the Mosaic badge.

What is a flight segment?

A "segment" means any origin-destination pair. A one-way flight (whether non-stop or including a connection) is one segment, and a roundtrip flight (whether non-stop or including a connection) is two segments.

Does my flight activity for this year count towards qualification?

Yes, all travel for the current year will count towards TrueBlue Mosaic qualification for the following year. Flying the minimum number of segments and/or earning enough base points in the current year will qualify you through the following calendar year. All qualifying activity resets on January 1.

How long does TrueBlue Mosaic last?

TrueBlue Mosaic status is good for one calendar year, so you need to meet the Mosaic qualifications every calendar year if you want to keep Mosaic status. You can earn status based on your flight activity and points earned in the previous calendar year. For example, meeting the criteria through flying and earning points today would get you TrueBlue Mosaic status through December 31 of next year.

Do the points I earn with partners help me qualify for TrueBlue Mosaic?

No, only JetBlue base flight points are eligible for TrueBlue Mosaic. So the 3 points you earn on the base fare on JetBlue flights are the only points eligible.

How will I know if I earned TrueBlue Mosaic status?

You will be able to track your activity on the TrueBlue homepage once signed in with our Mosaic trackers. We'll also notify you via e-mail when you're close to qualifying for TrueBlue Mosaic and once you reach the qualification criteria you will receive an e-mail.

How can I take advantage of waived change and cancel fees?

For all Mosaic members who book travel directly on jetblue.com, you can make changes or cancellations to your bookings online or call the Mosaic dedicated customer service line. For all Mosaic members who book travel via a corporate or leisure Travel Agency, you must contact your Travel Agent to make changes or cancellations to your bookings.

Are there special rules for TrueBlue Mosaic members?

What is the status of TrueBlue Badges?

TrueBlue Badges is on vacation—but no worries, we'll let you know when they'll be back with a fresh, new look

What are the differences between the JetBlue Card and JetBlue Plus Card?

Is there a JetBlue Business Card?

Is there a limit to the number of points I can earn with the JetBlue Card?

No. There is no limit to the total number of points that you can earn with your JetBlue Card, JetBlue Plus Card or JetBlue Business Card, as long as the program continues and your account remains open, active and in good standing.

Can I save on inflight purchases?

Yes. You'll qualify for a 50% savings on cocktails, food and other eligible purchases. Your savings will appear as a statement credit 4-6 weeks after your transaction posts to your account.

What does no foreign transaction fees mean?

No foreign transaction fees means you don't pay additional transaction fees on purchases you make while travelling internationally.

What is a chip card?

In addition to storing your account information on a magnetic stripe on the back of your card, chip cards also keep your account information on a small electronic chip. Since the chip uses encryption technology, your transaction information is very secure, and your card is almost impossible to reproduce. The JetBlue Card, JetBlue Plus Card and JetBlue Business Card are chip-and-signature cards with PIN capability for use at unattended terminals – offering U.S. cardmembers optimal acceptance and convenience when traveling internationally.

What is $0 Fraud Liability protection?

This means that you are not responsible for any unauthorized transactions made with your account that you report to us in a timely manner.

What are the JetBlue Card credit offer details?

This offer is subject to credit approval. Not everyone will qualify for the JetBlue Card with no annual fee. If, at the time of your application, you do not meet the credit criteria previously established for this offer, or the income you report is insufficient based on your obligations, we may not be able to open an account for you. This offer is available to new cardmembers only. Please see JetBlue Card Terms and Conditions for more information about rates, fees, costs and terms for this offer before applying.

How do I earn TrueBlue points with the JetBlue Card?

With JetBlue Card with no annual fee, you earn 3 TrueBlue points for every $1 spent on purchases made directly with JetBlue Airways, 2 points for every $1 spent on restaurant and grocery store purchases as defined by the Merchant Category Code and 1 point for every $1 spent on all other purchases. Please note that your total purchases include purchases made by you and your authorized users, and that returns and refunds will be deducted from the total. Barclaycard is not responsible for incorrectly coded purchases.

How many bonus points will I earn for activating and using the JetBlue Card in the first 90 days?

The JetBlue Card with no annual fee will allow you to earn 10,000 bonus points after making $1,000 in purchases with your credit card account within 90 days of account opening - purchases that are not later returned or rescinded. This offer is valid for first-time cardmembers with new accounts only. Your bonus points will be deposited into your TrueBlue account 4-6 weeks after your qualifying transactions have posted.

What are the JetBlue Plus Card credit offer details?

This offer is subject to credit approval. Not everyone will qualify for the JetBlue Plus Card with $99 annual fee. If, at the time of your application, you do not meet the credit criteria previously established for this offer, or the income you report is insufficient based on your obligations, we may not be able to open an account for you. This offer is available to new cardmembers only. Please see JetBlue Plus Card Terms and Conditions for more information about rates, fees, the annual fee, costs and terms for this offer before applying.

What is the annual fee for the JetBlue Plus Card?

There is a $99 annual fee for the JetBlue Plus Card.

How do I earn TrueBlue points with the JetBlue Plus Card?

With the JetBlue Plus Card with $99 annual fee, you earn 6 TrueBlue points for every $1 spent on purchases made directly with JetBlue Airways, 2 points for every $1 spent on restaurant and grocery store purchases as defined by the Merchant Category Code and 1 point for every $1 spent on all other purchases. Please note that your total purchases include purchases made by you and your authorized users, and that returns and refunds will be deducted from the total. Barclaycard is not responsible for incorrectly coded purchases.

How many bonus points will I earn for activating and using the JetBlue Plus Card in the first 90 days?

A limited time bonus offer will allow you to earn 40,000 bonus points after making $1,000 in purchases (that are not later returned or rescinded) with your JetBlue Plus Card within 90 days of opening your credit card account. This one-time offer is valid for first-time cardmembers with new accounts only. Your bonus points will be deposited into your TrueBlue account 4-6 weeks after your qualifying transactions have posted.

Will I earn bonus points on my credit card account anniversary?

Yes. On your JetBlue Plus Card account anniversary, we'll award 5,000 bonus points to your TrueBlue account – as long as your credit card account remains open, active and in good standing. Please allow 4-6 weeks for bonus points to be deposited into your TrueBlue account after your anniversary date.

Is my first checked bag free on JetBlue flights if I have the JetBlue Plus Card?

Yes. You and up to 3 travel companions on the same reservation, who have purchased Blue fares, will each receive their first checked bag free on JetBlue-operated flights that do not include first checked bag free. All ticket purchases must be made with your JetBlue Plus Card, and the primary cardmember's TrueBlue member number must be entered at the time of booking. Applicable overweight and excess baggage fees apply.

How do I earn Mosaic with the JetBlue Plus Card?

You'll qualify for Mosaic after you make $50,000 in net purchases that post to your January-December billing statements. Purchases made by your authorized users also count toward your qualifying spend. Please allow 4-6 weeks for Mosaic after you've qualified. Once qualified, you'll be eligible for Mosaic for the remainder of the current calendar year and the following calendar year – as long as your credit card account remains open, active and in good standing.

View Mosaic benefits and terms

How can I receive a $100 statement credit on a Vacations Package purchase with the JetBlue Plus Card?

For each calendar year that you purchase a JetBlue Vacations package of $100 or more with your JetBlue Plus Card at jetblue.com or 1-800-JETBLUE (538-2583), you'll receive a $100 statement credit – as long as your credit card account remains open, active and in good standing. Your savings will appear as a statement credit 6-8 weeks after your transaction posts to your account.

In the JetBlue Business Card Terms & Conditions, what do you mean when referring to 'You' or 'Your'?

"You" or "Your" means the Signing Individual who applies for the JetBlue Business Card account.

What are the JetBlue Business Card credit offer details?

This offer is subject to credit approval. Not everyone will qualify for the JetBlue Business Card. If, at the time of your application, you do not meet the credit criteria previously established for this offer, or the income you report is insufficient based on your obligations, we may not be able to open an account for you. This offer is available to new cardmembers only. Please see Terms & Conditions for more information about rates, fees, the annual fee, costs and terms for this offer before applying.

What is the annual fee for the JetBlue Business Card?

There is a $99 annual fee for the JetBlue Business Card.

How do I earn TrueBlue points with the JetBlue Business Card?

With your JetBlue Business Card, you earn 6X TrueBlue points for every $1 spent on purchases made directly with JetBlue Airways, 2X points for every $1 spent at restaurants and office supply stores as defined by the Merchant Category Code and 1X points for every $1 spent on all other purchases. Please note that your total purchases include purchases made by you and your employees, and that returns and refunds will be deducted from the total. Barclaycard is not responsible for incorrectly coded purchases.

Is there a limit to the number of points I can earn?

No. There is no limit to the total number of points you can earn with your JetBlue Business Card, as long as the program continues and your account remains open, active and in good standing.

How many bonus points can I earn for using the JetBlue Business Card in the first 90 days after opening my account?

You'll earn 40,000 bonus points after making $1,000 in purchases (that are not later returned or rescinded) with your JetBlue Business Card within 90 days of opening your credit card account. This one-time offer is valid for first-time cardmembers with new accounts only. This is a limited-time offer and will no longer be available after June 29, 2018. Your bonus points will be deposited into your TrueBlue account 4-6 weeks after your qualifying transactions have posted.

Will I earn bonus points on my credit card account anniversary?

Yes. On your JetBlue Business Card account anniversary, we'll award 5,000 bonus points to your TrueBlue account-as long as your credit card account remains open, active and in good standing. Please allow 4-6 weeks for bonus points to be deposited into your TrueBlue account after your anniversary date.

How do I redeem points for Award Flights?

Once you have enough TrueBlue points for an Award Flight, redeeming is easy. Visit jetblue.com/TrueBlue and sign in to your TrueBlue account. Click on 'Book Travel.' Then, select the option to search using points.

The number of points required for an Award Flight is determined by JetBlue in its sole discretion based on the published base fare at the time of booking, which depends on, among other things, the flight chosen and applicability of peak travel periods. The number of points required for a particular flight may change at any time until the booking is confirmed and points are applied as payment for the Award Flight. Taxes and fees apply to award flights, are the responsibility of the passenger, and will vary based on your departure and destination cities. See the Using Points. page for full details on Award Flights.

Do my TrueBlue points expire?

Points earned and deposited into your TrueBlue account don't expire! However, should a member close his or her TrueBlue account, the points in that account will be forfeited. TrueBlue Terms and Conditions apply.

Are there any blackout dates for Award Flights?

No! Redeem for Award Flights with no blackout dates on JetBlue-operated flights.

Is my first checked bag free on JetBlue flights?

Yes. You and up to 3 travel companions on the same reservation, who have purchased Blue fares, will each receive their first checked bag free on JetBlue-operated flights that do not include first checked bag free. All ticket purchases must be made with your JetBlue Business Card, and the business owner's TrueBlue member number must be entered at the time of booking. Applicable overweight and excess baggage fees apply.

How do I earn Mosaic with the JetBlue Business Card?

You'll qualify for Mosaic after spending $50,000 on net purchases made between January 1st and December 31st each calendar year. Purchases made by employees also count toward your qualifying spend. Please allow 4-6 weeks for Mosaic after you've qualified. Once qualified, you'll be eligible for Mosaic for the remainder of the current calendar year and the following calendar year – as long as your credit card account remains open, active and in good standing.

Please see the Mosaic page for details regarding Mosaic benefits and terms.

How do I earn 10% of my points back?

With the Award Flight Redemption Bonus, you will receive 10% of your points back as a bonus after you redeem for and travel on a JetBlue-operated Award Flight. For example, if you redeem a JetBlue-operated Award Flight using 20,000 TrueBlue points, 2,000 of your points will be deposited back into your TrueBlue membership account after you take the flight. This Award Flight Redemption Bonus will be deposited into your TrueBlue membership account 4-6 weeks after you take your JetBlue-operated Award Flight. There is no maximum number of bonus TrueBlue points you can receive annually with this benefit. This bonus only applies to the TrueBlue points redeemed from the primary cardmember's TrueBlue membership account. For the benefit to apply, your Account must be open at the time of travel on your JetBlue-operated Award Flight.

What does no foreign transaction fees mean?

No foreign transaction fees means you won’t be charged a transaction fee on purchases you make while traveling internationally.

How can I receive a $100 statement credit on a JetBlue Vacations Package purchase?

For each calendar year that you purchase a JetBlue Vacations package of $100 or more with your JetBlue Business Card at jetblue.com or 1-800-JETBLUE, you'll receive a $100 statement credit–as long as your credit card account remains open, active and in good standing. Your savings will appear as a statement credit 6-8 weeks after your transaction posts to your account.

Can I save on inflight purchases?

Yes. The 50% savings is on food and drink including cocktails, beer, wine and meals. Savings do not apply to any other inflight purchases, such as pillows, earphones or upgraded seats/cabins. Sorry, but wireless internet access and duty-free purchases do not qualify. Your savings will appear as a statement credit 4-6 weeks after your transaction posts to your account.

What is a chip card?

In addition to storing your account information on a magnetic stripe on the back of your card, chip cards also keep your account information on a small electronic chip. Since the chip uses encryption technology, your transaction information is very secure, and your card is almost impossible to reproduce. The JetBlue Business Card is a chip-and-signature card with PIN capability for use at unattended terminals – offering U.S. cardmembers optimal acceptance and convenience when traveling abroad.

What is $0 Fraud Liability protection?

This means that you are not responsible for any unauthorized transactions made with your account that you report to us in a timely manner.

Can each of my employees have their own card?

Yes. A credit line is issued in the name of your business. Think of it as a master account that you and any employee who you choose can access. Each card, including your own, will have a unique card number with access to the company account's master credit line. You can control how much of the master line each card can access, set a single purchase limit for individual employees, and determine which employees have access to cash.

All charges are separated by card number on the monthly billing statement sent to your attention. All activity for you and your employees is neatly consolidated monthly into one outstanding balance on one billing statement.All charges are separated by card number on the monthly billing statement sent to your attention. All activity for you and your employees is neatly consolidated monthly into one outstanding balance on one billing statement.

What other benefits of the JetBlue Business Card would be valuable to a small business owner?

The JetBlue Business Card offers small business owners increased flexibility and spending control:
  • The ability to separate business and personal expenses to make recordkeeping simple.
  • A dedicated credit line for your business, allowing you to consolidate business expenses.
  • Access to cash through a worldwide network of ATM's and through the use of convenience checks.
  • Unique card numbers for you and your employees linked to your company account, allowing you to see a consolidated summary of all your business expenses.
  • Control over individual employee total credit line, single purchase limit and cash access.
  • 24/7 online convenience with the ability to monitor recent transactions, download transactions and control employee spending.

What other benefits come with the JetBlue Business Card?

  • Complimentary Vehicle Rental Insurance – You'll receive primary Collision/Loss Damage Waiver Insurance for eligible car rentals up to 30 days.
  • Complimentary Purchase Assurance – Most items purchased are automatically protected from theft and/or damage for 90 days.
  • Complimentary Extended Warranty – Doubles the warranty on most new purchases for up to 1 year.
  • Complimentary Travel Assistance – Before any trip, you can request detailed travel requirements including passport and visa restrictions, required and recommended immunization information and currency exchange rates. If you have a travel emergency and need cash, MasterTrip can arrange to transfer up to $5,000 from a family member, friend or business account.

The benefits listed above are described in detail in your new Guide to Benefits. Conditions and Exclusions apply. These benefits are subject to change.

  • Terms and Conditions
    1. †TrueBlue points from JetBlue: You will earn 3 TrueBlue points per dollar spent on the base fare of your individual JetBlue flight, plus 3 bonus points per dollar for flights booked on jetblue.com, for a total of 6 points per eligible dollar spent. Points are earned on the base fare of the flight only. You will earn six (6) TrueBlue points per dollar spent on your individual per-person portion of a JetBlue Getaways vacation package booked at jetblue.com or at 1800-JETBLUE. Points are earned on the base price (air + hotel) of the package and on the base price of any car rental and activities purchased at the time of booking. Points will not be earned for flights or Getaways on government taxes/fees or other fees or charges (e.g., travel insurance, change/cancel fees, activities added after booking, airport transfers, etc.). All TrueBlue points are subject to the TrueBlue Terms and Conditions.

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