Interline & Codeshare Ticket Schedule Change

Travel agencies can reissue tickets affected by a JetBlue schedule change according to the schedule change policy here. New flights must be between the same city pair (origin and destination) and tickets must be reissued by the agency that originally issued them. 

If the same fare class is not available please book the new flights in the lowest available class (original fare basis code should not be changed). 

There is no need to call JetBlue Customer Support to obtain authorization; however the PNR and the Tour Code Box in the ticket must be documented as noted below: 

Required Documentation: 

• Document the PNR with the following OSI entry: OSI B6 REISSUE PER B61234 SKED CHANGE 14APR2019* 
• Document the Ticket with the following waiver code in the Tour Code Box during the exchange process: B6SKDCHG 
  • Note: In the event a corporate discount has been added in the Tour Code box, waiver code information can be added in the Endorsement box after the required annotated text. 

Failure to apply the proper documentation may result in a debit memo 

*1234 is the flight number and you should replace this with the flight number of the flight that was involved in the schedule change. 14APR2019 is the date the schedule change occurred and you should replace this with the appropriate schedule change date. 

Travel agencies must reissue tickets affected by a schedule change for either the interline or codeshare partner's flights. When re-accommodating the Customer, they must remain on the original operating carrier (same carrier as the original ticket). New flights must be between the same city pair (origin and destination) and tickets must be reissued by the agency that originally issued them.  

• Rebooking Guidelines: Rebook the flight in the original fare class or next lowest available. This includes any interline or B6 marketed codeshare flight segments impacted by the schedule change.
• Interline prime flights or B6 marketed codeshare flights - must remain on the same operating carrier. Changing to a different carrier is not allowed and the Customer will be sent back to the travel agency.
• Moving a Customer from a B6 prime flight to a B6 marketed flight is NOT allowed and the Customer will be sent back to the booking source for assistance. 

JetBlue does not make any type of exceptions regarding re-accommodating partner segments, and agencies must verify with the partner airline before completing any segment changes. Tickets can only be reissued by the agency that originally issued the ticket. 

There is no need to call JetBlue Customer Support to obtain authorization; however the PNR and the Tour Code Box in the ticket must be documented as noted below: 

Required Documentation: 

• Document the PNR with the following OSI entry: OSI B6 REISSUE DUE TO OA1234 SKED CHANGE 14APR2019* 
• Document the Ticket with the following waiver code in the Tour Code Box during the exchange process: OASKDCHG 

Failure to apply the proper documentation may result in a debit memo.

*1234 is the flight number and you should replace this with the flight number of the flight that was involved in the schedule change. 14APR2019 is the date the schedule change occurred and you should replace this with the appropriate schedule change date. OA is the partner airline carrier code and should be replaced with the appropriate code of the carrier whose flight had a schedule change. 

Travel agencies can refund an interline ticket when there has been a JetBlue flight schedule change only when one or more of the following apply:

• A schedule change 3 hours or more for domestic or 6 hours or more for international flights
• A schedule change results in a misconnect or does not meet minimum connect times
• Discontinued service
• A change in the routing of a scheduled JetBlue flight which adds one or more stops to the original itinerary

Required Documentation:

• Document the PNR with the following OSI entry: OSI B6 REFUNDED PER B61234 SKED CHANGE 14APR2019*
• A waiver code is not required

Failure to apply the proper documentation may result in a debit memo

*1234 is the flight number and you should replace this with the flight number of the flight that was involved in the schedule change. 14APR2019 is the date the schedule change occurred and you should replace this with the appropriate schedule change date.

Travel agencies can refund an interline ticket when there has been a schedule change on an 279 partner's flight only if one of the following apply: 

• A schedule change 3 hours or more for domestic or 6 hours or more for international flights
• A schedule change results in a misconnect or does not meet minimum connect times and there are no additional options
•  Discontinued service of a route where there are no additional options
• A change in the routing of a scheduled flight which adds one or more stops to the original itinerary 

Contact Interline and Distribution Support for assistance with changes that cause any additional problems. 

Required Documentation: 

• Document the PNR with the following OSI entry: OSI B6 REFUNDED PER OA1234 SKED CHANGE 14APR2019* 
• A waiver code is not required

Failure to apply the proper documentation may result in a debit memo.
 
*1234 is the flight number and you should replace this with the flight number of the flight that was involved in the schedule change. 14APR2019 is the date the schedule change occurred and you should replace this with the appropriate schedule change date. OA is the partner airline carrier code and should be replaced with the appropriate code of the carrier whose flight had a schedule change.