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JetBlue Only Reservation Schedule Change

Reissue due to JetBlue schedule change

Travel agencies can reissue tickets affected by a qualifying schedule change on any flight leaving within five (5) days of the impacted flight. New flights must be between the same city pair (origin and destination) or an authorized co-located city, must be operated by B6, and tickets must be reissued by the agency that originally issued them. 

If the same fare class is not available, please book the new flights in the lowest available class in the same cabin. 

  • The original fare basis code should not be changed. 
  • Under no circumstances should the cabin be changed. 
    • If the original RBD was L then the new RBD must also be L. If the cabin is changed, we will send a debit memo. 
    • If original was J, C, D or I then the new RBD must also be J, C, D or I. If the cabin is changed, we will send a debit memo. 
    • If the original RBD was not L then the new RBD must not be L. 

There is no need to call JetBlue Customer Support to obtain authorization;  however, the PNR and the Tour Code Box in the ticket must be documented as noted below: 

Required Documentation: 

  • Document the PNR with the following OSI entry: OSI B6 REISSUE DUE TO B61234 SKED CHANGE 14APR2019* 
  • Document the Ticket with the following waiver code in the Tour Code Box during the exchange process: B6SKDCHG 
    • Note: In the event a corporate discount has been added in the Tour Code box, waiver code information can be added in the Endorsement box after the required annotated text. 

Failure to apply the proper documentation may result in a debit memo.  

*1234 is the flight number and you should replace this with the flight number of the flight that was involved in the schedule change. 14APR2019 is the date the schedule change occurred and you should replace this with the appropriate schedule change date. 

Refund due to JetBlue schedule changes

Travel agencies can refund a JetBlue only ticket when there has been a JetBlue schedule change, and one or more of the following apply: 

  • Flight is cancelled.   
  • Departure is moved earlier by 3+ hours (domestic) or 6+ hours (international).   
  • Arrival is delayed by 3+ hours (domestic) or 6+ hours (international).   
  • Flight is changed to a different departure or arrival airport.   
  • Additional connections are added.  
  • Downgraded from Mint cabin to Main cabin. 
  • A schedule change results in a misconnect or does not meet minimum connect times 

There is no need to call JetBlue Customer Support to obtain authorization; however, the PNR must be documented as noted below: 

Required PNR Documentation: 

  • OSI B6 REFUND B61234 PER SKED CHANGE 14APR2019*
  • A waiver code is not required 

OSI must be entered before the itinerary is modified. Failure to apply the proper documentation may result in a debit memo 

*1234 is the flight number and you should replace this with the flight number of the flight that was involved in the schedule change. 14APR2019 is the date the schedule change occurred and you should replace this with the appropriate schedule change date. 

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