Special assistance

Complaint Resolution Official (CRO)
and contact information

JetBlue is committed to caring for our customers with disabilities.

Complaints Resolution Official (CRO)

JetBlue's commitment to our customers with disabilities is to resolve the concerns at the airport you are traveling from or arrive in, so that your issue gets the attention needed. Please ask to speak to a CRO if you have a disability related concern. These JetBlue crewmembers have been trained in the regulations found in 14 CFR Part 382 and JetBlue's policies associated with them.

Our CROs are available during operating hours at all airport locations. If time does not allow you to speak with a CRO at the station, you are welcome to call 1-800-JETBLUE (538-2583) and ask for a CRO to discuss your concerns.

The TTY/TDD line for JetBlue is available by dialing 711.

JetBlue offers assistance specific to your needs through the Disability Assistance Line. Call 1-855-ADA-LINE (232-5463)

U.S. Department of Transportation (DOT) address and phone number

Any customer believing that JetBlue has violated any provision of Title 14, Code of Federal Regulations, Part 382, may file a formal complaint under the applicable procedures of 14 CFR Part 382.65 at the following address:

U.S. Department of Transportation Aviation
Consumer Protection Division/C-75400
7th Street, SW
Washington, D.C. 20590
Or, click on the Aviation Consumer Protection Division Link, link opens in a new window operated by external parties and may not conform to the same accessibility policies as JetBlue

U.S. Department of Transportation (DOT) disability hotline

If you have experienced time-sensitive, disability-related air travel service problems that require immediate attention, you may call 1-800-778-4838 (voice) or 1-800-455-9880 (TTY) to obtain assistance.

This Hotline also provides general information about the rights of air travelers with disabilities and provides printed consumer information upon request.

The Hotline is available from 7:00 a.m. until 5:00 p.m. ET, Monday through Friday, except holidays.

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