Skip to main content

Boarding Process & Accessible Seating

Welcome aboard. We offer pre-boarding and accessible seating for customers with disabilities.

Adding Special Service Requests

To help us accommodate your unique travel needs and provide an exceptional JetBlue experience, we recommend you book your travel as soon as possible and add a Special Service Request (SSR). You can add an SSR when you book online at jetblue.com or with our free app. Just check the box under the traveler info, and dropdown menus will appear.  

Need help booking or adding a Special Service Request? Please contact us or dial 711 (TTY). There’s never a fee to add an SSR to an existing booking.  

If you need additional assistance, please contact us as soon as you book your travel in order to provide the appropriate seating accommodations.

In addition, please let our airport crewmembers know what assistance you need. 

Disability Boarding & Seating

Disability Boarding

Need assistance, or extra time to board or stow assistive devices? JetBlue makes a pre-boarding announcement for customers with disabilities before general boarding begins. You must be in the gate area when pre-boarding begins to take advantage of it. 

To ensure our crewmembers are aware you need pre-boarding, please speak to a JetBlue crewmember at the gate and provide the following information: 

  • What assistance can JetBlue provide during boarding?  
  • Will you be using your own wheelchair or need us to provide a wheelchair to board?  
  • Will you be traveling with an assistive device, such as a POC? 
  • Are you traveling with a service animal or pet?  
  • Will you need any equipment in order to board, such as an aisle chair and/or a transfer kit to get to your seat, or a ramp/lift to access the aircraft when a jet bridge is not available? 

If you need a wheelchair to board the aircraft and arrived too late to pre-board, or chose not to, for your safety we will have you wait until the jetbridge is clear.

Disability Seating 

JetBlue offers designated seating for customers who are entitled to accommodations which include but are not limited to: 

  • Customers who cannot self-transfer over a fixed armrest 
  • Customers traveling with a safety assistant  
  • Customers traveling with a personal care attendant  
  • Customers traveling with a service animal 
  • Customers traveling with a fused or immobilized leg 

To ensure the best travel experience, we recommend that you choose your seats online at the time of booking. If you did not book your seats online or used a third party to make your reservation, please contact us as soon as you book for the best availability to accommodate your needs. If you arrive at the airport without a seat assignment, we’ll make every effort to provide the requested accommodation, but disability seating may not be available at the airport on the day of travel. 

If you need additional assistance, please contact us as soon as you book your travel in order to provide the appropriate seating accommodations.

You’ll find the designated disability seating for each type of aircraft below. You’ll find the type of aircraft on the flight results page by clicking ‘Seats’, or under Manage Trips on jetblue.com. (Aircraft are subject to change.)  

Seats marked with a ¹ have a fixed arm rest.

Limited Accessibility Seating

You’ll find limited accessibility seating for each type of aircraft below. You’ll find the type of aircraft on the flight results page by clicking ‘Seats’, or under Manage Trips on jetblue.com. (Aircraft are subject to change.) 

Restroom Information

Aircraft Accessibility

Jetbridge access or level entry is not always available in every JetBlue city. If you are traveling using a wheelchair, there are tools available that can be made ready to assist you as you board or deplane the aircraft. Please let us know how we may best assist you.  

Cities without Level Entry Boarding 

Wheelchairs, aisle chairs, transfer kits and personnel available to assist with boarding and deplaning.  You can also bring your own transfer kit. 

 If you cannot ascend or descend stairs, please alert JetBlue of the assistance needed once you arrive at the airport. 

A Portable Oxygen Concentrator (POC) is a machine that takes regular room air and removes nitrogen by using a series of sieves, filters and a compressor. This increases the oxygen content of the resulting air up to 96%. JetBlue will allow individuals to use certain POCs during their flight. A POC is not to be confused with a compressed oxygen tank which are strictly prohibited on any JetBlue aircraft. 

Customers that need additional oxygen while traveling must provide their own POC in order to travel.   

Visit TSA's website for more information about traveling with POCs. 

Like a wingman through Security.

TSA Cares provides support for travelers needing accommodations or assistance during the screening process.

Learn more about TSA Cares

² Seats in Rows 2 and 4 are not accessible to customers that require an assisted transfer into or out of their seat. These are considered middle seats and have fixed armrests.
  
³ Seats A and F in Rows 1, 3, and 5 are not accessible to customers that require an assisted transfer into or out of their seat. These seats have fixed armrests.

Need help?