Need to change a flight? Check out our policies for refundable and nonrefundable fares.
Are those new flight times not going to work? Rebook your customer using a waiver code without calling JetBlue.
Learn the difference between a name correction and name change, and how to exchange a ticket for a name change.
Have a special dietary request? Learn more about special meals in Business class for all routes and Coach class for transatlantic flights.
Flight cancelled due to weather? Get info on how to rebook or refund using a waiver code.
Learn more about our booking policies including duplicates, passive segments, groups, churning, fake names & more.
Find answers to your questions about JetBlue’s fare options. For info on changing or canceling a fare option, see our Change and Cancellation Policy above.
Want to know our flight-firming policies? Read on to make sure your segments are ticketed before the time limits run out.
To avoid chargeback, follow these ARC guidelines.
Don’t want to get a debit memo? Check out our policies about what is required when ticketing on JetBlue.
Did your customer miss their flight? Read on to find out how to rebook them per our no-show policy.
Learn more about how to purchase bags, priority security and seat assignments in your GDS.
Learn more about how to select a seat assignment in your GDS including, EvenMore® seats.
Learn more about specific International policies, PNR documentation and bag rules.
Learn about General Services Administration (Government or Military) fares.
Need ticketing authority? Email our TA Support Desk for help. Please click for a special note on access to European BSPs.
Need to get a hold of us? Find the number for your specific need.
