A duplicate reservation where two or more flights are booked for the same traveler is prohibited.
Examples of duplicate bookings include:
- Two identical tickets for the same customer
- Multiple itineraries for any number of customers with the same customer name, whether identical itineraries or not
- Reserving one or more seats on the same flight or different flights for the same time frame, regardless of the class of service
- Creating a reservation where two or more flights are booked for the same customer when it is evident they will only be able to use one
- Creating reservations for a traveler when one already exists in the JetBlue Airways internal reservation system, or any GDS
In order to ensure the most accurate availability is accessible to all of our customers, JetBlue will cancel all duplicate bookings as soon as they are identified; the inventory in these bookings will be returned to availability.
JetBlue recognizes there are situations where two customers with the same name could be traveling on the same itinerary (i.e. father/son with same name) in a different reservation. Even if the reservations are ticketed, please ensure that both customers are enrolled in TrueBlue and enter each customer's respective TrueBlue number in the PNR to prevent cancellation.