Change & Cancellation Policy

For instructions managing tickets with real-time disruptions, see the IROP section here. 

ARC Agencies: ARC allows travel agents to void tickets within one (1) business day of ticketing. It is the travel agent's responsibility to properly inform the customers of additional fare collections, restrictions and fees associated with any changes or cancellations. 

For cancellations on nonrefundable fares  (Main Base, Main, EvenMore Base, EvenMore and Mint), the travel agent can cancel the itinerary and leave the ticket in 'OPEN' status for use by the customer at a later date, at which point the appropriate change fee would be applied. Tickets are valid for one year from the date the original ticket was issued.For ticket exchanges that result in an add-collect, proceed as customary.

BSP Agencies: IATA rules allow travel agents to void tickets until 23:59 local time on the day the ticket was issued. It is the travel agent's responsibility to properly inform the customers of additional fare collections, restrictions and fees associated with any changes or cancellations. 

For cancellations on nonrefundable fares (Main Base, Main, EvenMore Base, EvenMore and Mint), BSP agencies must leave tickets in 'OPEN' status for use by the customer at a later date, at which point the appropriate change fee would be applied. Change and cancellation fees should only be collected using the "CP" tax code field on the ticket. (Note: “CP” is the only accepted tax code for collecting change and cancellation fees. Debit memos will be issued for using non-approved tax codes, including tax code "DU". EMD is not an available option.) Tickets are valid for use up to one year from the date the original ticket was issued.  

For ticket exchanges that result in an add-collect, proceed as customary.

Travel flexibility. 

There are no change or cancellation fees on our Main, Main Flex, EvenMore, EvenMore Flex, Mint, and Mint Flex fares. Fare difference applies. Main Base and EvenMore Base fares can be changed or cancelled for a fee, then rebooked at the new fare.

Change/cancel fee amounts

Tickets left in open status are valid for use for one year from the date the original ticket is issued. MCOs are valid for use for one year from the date the MCO is created. At the time of exchanging the original ticket, the change/cancel fee will apply.  Open  tickets and MCOs are fully transferrable. 

Tickets cancelled prior to scheduled departure¹ should remain in OPEN status and can be used within one year from the date the original ticket was issued. Travel can be scheduled beyond the expiration date as long as the open ticket credit is reissued prior to the expiration date. 

Note: Once the original ticket is past the expiration date, no new changes can be made to the exchanged ticket.  

Other nonrefundable fares 

For other JetBlue nonrefundable fares (Main Base, Main, EvenMore Base, EvenMore, and Mint), changes or cancellations may be made prior to scheduled departure for the difference in airfare¹. If a nonrefundable fare reservation is not changed or cancelled prior to scheduled departure, all money associated with the ticket is forfeited¹. Travel agencies should process their own ticket reissues, as this will allow them to maintain control of the ticket. JetBlue will not be issuing waiver codes for voluntary changes or cancellations and nonrefundable fares should not be submitted for refund via the ARC/BSP settlement process. JetBlue will issue a debit memo in the amount of the fare plus a $50 Service Charge for any refunds given on nonrefundable fares. Upon payment of the debit memo, travel agency's client(s) will not be entitled to a credit for use on future JetBlue flights. 

Refundable fares

For JetBlue refundable fares (Main Flex, EvenMore Flex and Mint Flex), a full refund is permitted only if the flights were cancelled from the PNR  prior to scheduled departure¹.  Refunds must be processed following industry standard guidelines through ARC or BSP. Flights not cancelled prior to departure are not eligible for a refund and tickets must remain in OPEN status available for future use or value placed in MCO. Tickets are valid one year from original ticket issuance date. JetBlue will issue a debit memo in the amount of the fare plus a $50 Service Charge to agencies that do not follow our refundable fare policy. Upon payment of the debit memo, travel agency's client(s) will not be entitled to a credit for use on future JetBlue flights. Flight changes on refundable fares that occur prior to scheduled departure are not subject to a change penalty; however, any increase in airfare must be collected at the time of the exchange.  

EMDs 

If you make an involuntary or voluntary itinerary change, all associated EMDs and AEs must be refunded, as EMDs are not exchangeable. Note: EMDs must be canceled before flights are modified. If the customer still wishes to purchase the ancillary on the new itinerary, a new EMD should be issued. If the itinerary does not change, all paid EMDs are non-refundable and the travel agent will be issued a debit memo for improperly refunded EMDs. 

Government/Military fares

For JetBlue Government/Military fares, changes and cancellations for a full refund are permitted. Such changes are subject to availability and any applicable difference in airfare. If the fare is fully refundable, then a refund can be processed following industry standard guidelines. Find more information about  using government or military fares on JetBlue. 

Mint®

See  frequently asked questions regarding change/cancellations to JetBlue Mint®. 

ARC Agencies:  In the event that an exchange from a higher priced fare to a lower fare results in a residual value, the difference can be applied toward the applicable change fee. Note: the change fee must be charged when doing an exchange. Any remaining residual value can be applied to an MCO. Residuals from an MCO may be applied to a new MCO. MCOs are valid for one year from the date of MCO issuance. If the travel agency is unable to apply remaining residual value to an MCO, then that value is forfeited. 

BSP Agencies:  In the event that an exchange from a higher priced fare to a lower fare results in a residual value, you will need to  contact JetBlue. JetBlue will perform the ticket exchange for you and will open a JetBlue travel credit account for our common customer to store the applicable residual value. A customer contact email address will be required for this. JetBlue travel credits can only be redeemed on jetblue.com, or by calling JetBlue at the above telephone numbers. If the travel agency exchanges without first having the remaining residual value placed in a JetBlue travel credit, then that value is forfeited. 

Agencies are not allowed to void a ticket post departure if the customer no showed. 

If you inadvertently change the status of a ticket and need JetBlue to correct it for you,  contact JetBlue for assistance. We will evaluate the scenario and determine if we can change the status for you.

Same-day switches can be made after midnight on day of travel for the applicable fee². No fare difference applies. Same-day switches are only valid within the same cabin.  Same-day switches across cabins will result in a debit memo.

Death

In the event of the death of the ticketed customer, a refund to the original form of payment can be processed for the deceased and any traveling companion(s). The request must be verified with a copy of a death certificate and be submitted within 14 days of flight cancellation. Please  contact JetBlue for assistance with these PNRs.

In the event there is a death of an immediate family member of a ticketed customer, JetBlue may consider a fee waiver if the customer submits a copy of a death certificate, funeral program, or obituary. Please contact JetBlue for assistance with these PNRs.

If the ticketed customer rebooks his/her flights for later dates, they may submit documentation for change fees to be credited back to TravelBank for use toward a future flight. Please note any increase in airfare will apply. Please contact JetBlue for assistance with these PNRs. 

Immediate family member is defined as:

• Mother, father, spouse, child, brother, sister, grandparent, great grandparent, grandchild or great grandchild. 
• The mother, father, brother, sister, grandparent or great grandparent of the Customer's spouse or Customer's registered domestic partner. 
• The Customer's step-relatives (as defined by "immediate family member" above), relatives by adoption, legal dependents, custodial relatives, and registered domestic partners and their children. 

Contact JetBlue for assistance with these PNRs.

Communicable Disease

At JetBlue, ensuring the health and safety of both our customers and crew is our top priority. We adhere to all relevant guidelines from the U.S. Department of Transportation and other public health agencies to minimize the risk of spreading communicable diseases on our flights. 

If the customer is impacted by a public health emergency, subject to a mandatory quarantine, or at risk of a serious communicable disease that affects their travel, the customer will need to contact JetBlue directly to submit a form, along with supporting documents. See our traveling with an illness help page for more information.   

Nonrefundable tickets in the event of military orders

JetBlue will waive change/cancel fees for active members of the military and members of their immediate family traveling on the same itinerary if their travel plans need to be changed or cancelled due to military deployment or transfer.  Contact JetBlue for assistance with these PNRs. 

1. Travel agencies should check CAT 31 for the timeframe required to change or cancel prior to scheduled departure.   

2. Mosaic members may make same-day switches on most fares starting 24 hours before departure without paying a fare difference or the applicable fee. Restrictions apply.