JetBlue Airways carefully reviews all reservations to address unnecessary GDS costs. Any booking or ticketing violations made and/or not corrected will result in a debit memo and a Service Charge.
Below are some example violations for which a debit memo will be issued:
- Fare rule violations (including but not limited to advance purchase failure--NOTE: always check CAT 5 for advance purchase details, booking class failure, invalid fare basis codes, mis-ticketed fares and fare under collected)
- Unauthorized waiver of change/cancel penalty fees
- Nonrefundable fares & taxes refunded
- Duplicate reservations & duplicate ticketing
- Usage of expired tickets
- Commission errors
- Tax errors
- Credit card charge backs
- Excessive churning
- Missing or altered endorsements
- Usage of Fake Name(s)
- Payments submitted to incorrect airline
- Inadvertent change of ticket status
- Citizens of Ecuador who are 65 years old and older, or who have a documented Disability ID, are allowed a 50% discount on airfare for flights originating from UIO Airport. Bookings must be made at the UIO Airport, and cannot be made at a travel agency. These types of travel agency bookings will result in debit memos received.
Each debit memo issued by JetBlue Airways is subject to a $50 Service Charge. Debit memos that are not paid within 90 days of issuance will be reactivated and a $100 late fee will be applied. After 180 days, an additional $100 late fee will be applied and the debit memo will be sent to collections. Service Charges and penalties are non-negotiable and will not be waived; therefore we ask that you pay your debit memos within 90 days to avoid any additional penalties.
Debit memos (ADMs) with tickets that are more than 365 days old cannot be disputed nor investigated, and will be due and payable in full. ADMs requiring additional research should be disputed in ARC Memo Manager within the first 90 days of issuance.