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Cancellations & Delays

We go above and beyond to make every part of your experience as simple and pleasant as possible, but we know there are times when things don’t go as planned. It’s important that you know exactly what to expect in the event of a delayed or cancelled flight. If you’re checking a flight status, rebooking a flight or looking for info on change fees or compensation, you’ve landed in the right place.

Flight Status Notification

Want to know the status of your flight? We’ll automatically send you emails in real time if the status of your flight changes.  

You can also check the status of your flight with Flight Tracker & Statuslink opens in a new window operated by
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        accessibility policies as JetBlue or on the JetBlue app. 

Additional Flight Status Resources

Stay in the know on travel advisories and weather updates from the National Weather Service.

Rebooking

Rebooking a cancelled flight 

If your flight is cancelled for any reason, you can rebook your flight without incurring a fee by calling 1-800-JETBLUE (538-2583). For your convenience, you may rebook your flight in or out one of the neighboring airports listed below. 

Additional airport options for rebooking

If you're traveling in or out of the following areas, consider these neighboring airports:


Boston
Boston Logan International Airport (BOS)link opens in a new window operated by
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T.F. Green Airport (Providence, RI) (PVD)link opens in a new window operated by
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Worcester Regional Airport (ORH)link opens in a new window operated by
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        accessibility policies as JetBlue


New York
John F. Kennedy International (JFK)link opens in a new window operated by
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        accessibility policies as JetBlue
LaGuardia (LGA)link opens in a new window operated by
        external parties and may not conform to the same
        accessibility policies as JetBlue
Newark Liberty International (EWR)link opens in a new window operated by
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        accessibility policies as JetBlue
White Plains/Westchester County (HPN)link opens in a new window operated by
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        accessibility policies as JetBlue
Stewart International (SWF)link opens in a new window operated by
        external parties and may not conform to the same
        accessibility policies as JetBlue


Los Angeles 
Long Beach (LGB)link opens in a new window operated by
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Bob Hope (BUR)link opens in a new window operated by
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Los Angeles International (LAX)link opens in a new window operated by
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        accessibility policies as JetBlue
 

San Francisco
San Francisco International (SFO)link opens in a new window operated by
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        accessibility policies as JetBlue
Oakland International (OAK)link opens in a new window operated by
        external parties and may not conform to the same
        accessibility policies as JetBlue
Norman Y. Mineta San Jose International (SJC)link opens in a new window operated by
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        accessibility policies as JetBlue

South Florida
Palm Beach International Airport (PBI)link opens in a new window operated by
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        accessibility policies as JetBlue
Fort Lauderdale Hollywood International (FLL)link opens in a new window operated by
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Tampa Bay 
Sarasota-Bradenton International (SRQ)link opens in a new window operated by
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Tampa International (TPA)link opens in a new window operated by
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Washington, DC
Baltimore/Washington International Airport (BWI)link opens in a new window operated by
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        accessibility policies as JetBlue
Ronald Reagan Washington National Airport (DCA)link opens in a new window operated by
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        accessibility policies as JetBlue
Washington Dulles International Airport (IAD)link opens in a new window operated by
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        accessibility policies as JetBlue

Compensation

If your flight has been delayed or cancelled, you might be eligible for compensation. Already applied for compensation? Check the status on our Flight Tracker + Status.

Compensation for cancellations

For travel booked through jetblue.com, the JetBlue app or 1-800-JETBLUE: 

If your flight qualifies for compensation, you will receive an email from JetBlue within seven days of your flight's scheduled departure. This will happen automatically and there is no need to contact JetBlue. 

For travel not booked through jetblue.com, the JetBlue app or 1-800-JETBLUE: 

If your flight qualifies for compensation, please call 1-800-JETBLUE (538-2583) seven days or more after your flight's scheduled departure to inquire about potential compensation.

Compensation for departure delays

A departure delay is a delay that takes place before boarding.

Onboard ground delay on departure

An onboard ground delay is a delay that takes place after boarding.

Accommodation during onboard ground delays

Delayed onboard? We’ve got your snack—and much more. JetBlue will provide customers experiencing an onboard ground delay with food and drink, DIRECTV®*, access to clean restrooms and, as necessary, medical treatment. JetBlue will begin to return to the gate or other disembarkation point no later than three hours for domestic flights and four hours for international flights unless the pilot-in-command determines there is a safety or security-related reason for remaining on the tarmac or Air Traffic Control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane would significantly disrupt airport operations.

Cancellation and delay resources

Flight Status + Tracker

Check the status of your flight by route or flight number.

Flight Compensation Status

Check the status of your claim.

Travel Bank

If you’ve received a credit, you can find it in JetBlue’s Travel Bank system.

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