Refunds

• The refunded amount will automatically be issued to your JetBlue travel credit account as a JetBlue travel credit. If you have a Blue Basic fare, change fees will apply before the refund is issued. 
• The refund will not be returned to your original form of payment. 
• Learn more about JetBlue travel credits. 

• You can cancel and rebook your fare at the current rate on the website. If you have a Blue Basic ticket, all fees apply.  
• If during your rebooking process the price of the fare increases, we cannot reinstate your previous fare. You will need to purchase the fare at the current price that is shown.  
• All fares are subject to change until purchase.  

• You can also visit our Best Fare Guarantee page to learn more about our current program. 

• Please review our Customer Service Plan for more information on how we want to make things right, when things go wrong. 
• JetBlue does not provide compensation for uncontrollable events. See Our Promises.
• For travel booked directly through JetBlue:
  • If your flight qualifies for compensation, you will receive an email from JetBlue within seven days of your flight's scheduled departure. This will happen automatically and there is no need to contact JetBlue.
  • Heads up: Beginning in early 2026, Customer Bill of Rights compensation will be issued as TrueBlue points instead of a JetBlue travel credit. To receive points, customers must have a TrueBlue account attached to their reservation prior to departure.
• For travel not booked directly through JetBlue:
  • We may not have your contact information, so if your flight qualifies for compensation, please contact us seven days or more after your flight's scheduled departure to inquire about potential compensation.

• The ticket will be subject to regular fare rules for refunds.  
• JetBlue does not refund the original form of payment if you missed the flight due to incorrect or expired travel documents. Please note: It is the Customer’s responsibility to check for specific document requirements for the country you are visiting. See the handy online documentation lookup tool on jetblue.com.   

• JetBlue does not issue refunds for missing delayed flights.
• For delays, we suggest you arrive at the airport for the originally scheduled departure time, since departure times can continue to change. If the delay is shorter than predicted, the flight may leave on time.

See the Delays, Cancellations and Schedule Changes page for more details. 

• Seat and bag fees are not refundable.
  • If you reach Mosaic status, or change your form of payment to the JetBlue Plus Card, you may qualify for a checked bag refund.
• Review your free checked bag guidelines to be sure you qualify.
• It does take extra time to go through the free checked bag process. Be sure to allow extra time to check bags and go through security. Please review the Airport Information page to check recommended arrival times.  
• Please review the Airport Information page to check recommended arrival times.

Once you choose to have your refund go into your travel credit account as a JetBlue travel credit, it cannot be refunded back to your original form of payment. 

• To receive a refund for cancelling a booking within 24 hours: 
  • The reservation must have been booked less than 24 hours before the cancellation time. 
  • All travel dates must be 7 or more days in the future.   
  • Itinerary must be completely cancelled. 
• You will not receive a refund to your credit card if: 
  • You cancel only a portion of your trip. 
  • One or more of your trip dates are within 7 days of booking. Travel must be scheduled for 7 or more days in advance.  

Contact us to assist you with transferring the flight onto your new card.  

• You can make changes to your reservation through Manage Trips. There are no change or cancellation fees (except for Blue Basic fares). Fare rules still apply.   
• If you booked through an online travel site or a travel agency, please contact them directly for assistance.  
• To manage a flight included with a JetBlue Vacations package, call 1-844-528-2229 for assistance.

• Pet fees can be refunded if the pet does not fly, but they must be removed from the itinerary prior to scheduled departure. Contact us for assistance. 
• Pet carriers purchased through JetBlue at the airport can only be returned at the airport. If purchased through ShopBlue, read the return policy on the ShopBlue Frequently Asked Question page. Pet carriers are nonrefundable once the packaging is open.  

For certain situations, fee waivers are issued. Please review our current fee waivers to see if the event is covered.  

All normal fare rules and cancellation policies apply for Mosaic members.

• Checked bag fees are not refundable if you travel on the flight but do not check the bags you paid for.
• Checked bag fees are refundable only if the reservation is canceled prior to the scheduled departure. The checked bag fees are refunded to the original form of payment.