Skip to main content

Changes, Cancellations and Standby

Change/Cancel Fee Amounts

When you book a JetBlue flight, you'll choose from several fare options — Blue Basic, Blue, Blue Plus or Blue Extra. These fare options also apply to TrueBlue redemption/points bookings, with the exception of Blue Basic.

There is a $25 nonrefundable fee per person for changing or canceling a reservation over the phone (in addition to the fees applicable to the fare). You can save this $25 per person fee by self-serving online at jetblue.com.

Depending on which fare option you purchased, the change and cancellation fees are as follows:

Cancellations Within 24 Hours

If travel was booked seven days or more prior to the departure date, customers will have 24 hours from the time of their original booking to cancel their reservation without being charged a cancellation fee. The entire booking must be cancelled to qualify (not applicable for JetBlue Vacations reservations). Bookings that have been changed are not eligible for a credit card refund and are subject to a cancellation fee, regardless of being within 24 hours of the original booking.

Cancellations may be performed on jetblue.com or by contacting JetBlue.

No-Shows

  • If the change request is made prior to scheduled departure and on the same calendar day, customers may take advantage of our same-day change options.
  • If a JetBlue nonrefundable segment is not changed or cancelled prior to scheduled departure, all money associated with the segment is forfeited. This includes any extra or optional purchases such as Even More® Space, Even More® Speed, additional bag fees, etc.

Nonrefundable Fares

For JetBlue nonrefundable fares, changes or cancellations may be made prior to scheduled departure for a per-person change/cancel fee plus any applicable difference in airfare. Any remaining balance will be issued as a JetBlue travel credit and may be applied toward future travel for one year from date of issuance.

Refundable Fares

For JetBlue refundable fares, changes and cancellations for a full refund are permitted prior to scheduled departure. Changes are subject to availability and any applicable difference in airfare. If a refundable segment is not changed or cancelled prior to scheduled departure, all money associated with the segment will be issued as a JetBlue travel credit and may be applied toward future travel for one year from date of issuance.

Standby

Standby travel is based on seat availability, is not guaranteed and, depending on your fare, is subject to an additional fee. In order to travel standby, you must have already purchased a seat on JetBlue. You may list standby on any sold-out flight on the same calendar day as your confirmed scheduled departure.

  • There is a $75 charge to list standby. This fee is refundable if you are not confirmed on your standby flight.
  • You may list standby at the airport prior to your original flight. Standby travel cannot be listed over the phone.
  • You must travel between the same city pairs (i.e., you can be confirmed on a nonstop flight and travel standby on a connecting flight or vice versa, as long as the origin and destination cities remain the same).
  • If you have an Even More® Space seat and choose to travel standby, you will forfeit the seat fee and not be eligible for a refund.
  • Customers in cities with multiple flights can travel standby only on the same day. Standby is not available to customers departing from cities with one flight a day.
  • Mint® customers may choose to travel standby but the Mint seat will not be guaranteed and will only be assigned if available. The $75 fee will apply, and no refund of the Mint experience will be given if a core seat is assigned.
  • Please note that to list for standby, only one person per reservation needs to be at the airport. However, to check-in, each individual must be present.

Indicates link opens an external site and may not conform to the same accessibility policies as JetBlue.

©2020 JetBlue Airways