When you book a JetBlue flight, you'll choose from several fare options — Blue Basic, Blue, Blue Plus or Blue Extra. These fare options also apply to TrueBlue redemption/points bookings, with the exception of Blue Basic.
There is a $25 nonrefundable fee per person for changing or canceling a reservation over the phone (in addition to the fees applicable to the fare). You can save this $25 per person fee by self-serving online at jetblue.com.
Depending on which fare option you purchased, the change and cancellation fees are as follows: