Traveling with an Illness

At JetBlue, the health and safety of our customers and crew are our highest priorities. We follow all applicable guidelines set by the U.S. Department of Transportation (DOT), Centers for Disease Control and Prevention (CDC), and other public health authorities to help prevent the spread of communicable diseases onboard our aircraft. 

A communicable disease is an illness that can spread easily in close environments, such as an aircraft cabin, and may pose serious health risks to anyone impacted by the disease or illness.

In most cases, customers with a communicable disease or infection will not be denied travel. However, if a customer is determined by the U.S. Surgeon General, CDC, or a local, state, or federal public health authority to have a disease that poses a direct threat to others onboard, we may be required to deny transport in accordance with public health directives.  

You may be eligible for a five-year travel credit extension if you meet one the following communicable disease criteria, as outlined by the U.S. Department of Transportation (DOT).

• If you are advised by a licensed medical professional not to travel to protect your health during an officially declared public health emergency, and:
  • Your ticket was purchased before the public health emergency was declared. 
  • You are scheduled to travel to or from the affected area during the public health emergency.  
  • Your medical professional has completed our form advising you not to travel.
• If a government entity has prohibited your travel or required you to quarantine for more than 50% of your trip (excluding travel dates) due to a serious communicable disease, and: 
  • Your ticket was purchased before the public health emergency was declared.  
  • Official documentation of the quarantine order issued by a government authority is required.
• A licensed medical professional has advised you not to travel because you have, or are likely to have contracted a serious communicable disease and your travel would pose a direct threat to the health of others, regardless of whether a public health emergency has been declared, and:
  • Your medical professional has completed our form advising you not to travel.

If you believe your situation meets the criteria above, please contact Customer Support before your scheduled departure. A form will be emailed to you to complete and submit your documents. Requests will be reviewed for eligibility and, if approved, may qualify for a travel credit valid for five years. 

Feeling too sick to fly?

We're sorry you can’t join us for your upcoming trip. Here’s a list of options to get you back on track:

• Rebook your flight to reschedule your trip. No change or cancellation fees apply (unless you have a Base fare), so go ahead and reschedule your flight.
• If you booked your flight through JetBlue, make changes to your reservation through Manage Trips. 
• If you booked through an online travel site or a travel agency, please contact them directly for assistance. 
• To manage a flight included with a JetBlue Vacations package, call 1-844-528-2229 for assistance. 

See more details in the Frequently Asked Questions section below.

Did you purchase trip insurance? Check your policy to see what benefits are offered for illness.

Bring travel insurance along on your next trip.

Protect your trip with travel insurance to enjoy peace of mind and enhance your experience. JetBlue has been proud to partner with Allianz Partners for over a decade because they’re the gold standard in the travel insurance and assistance industry.

 

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