General Services Administration fares

JetBlue has been awarded the GSA contract for certain markets to sell negotiated fares to federal government employees for air travel.

The following criteria apply to these special fares:

  • They are fully refundable, even if the Customer no-shows their flight
  • They have no penalties for changing, cancelling or refunding
  • They have last seat availability
  • The fare basis codes will contain CA, DG, OR MZ
  • They can be placed on hold without payment per the ticketing time limits section below

Acceptable forms of payment

Payment for government fare tickets can only be made with a credit card issued for U.S. official government travel or a government travel request (GTR).

The following are acceptable government credit card prefixes

  • MasterCard: 5568-0,1,2,3,4
  • MasterCard: 5565-0,1,2,3,4
  • Visa: 4486-0,1,2,3,4
  • Visa: 4614-0,1,2,3,4
  • Visa: 4857-38
  • Visa: 4922-79

DG (OAL) Government fare filing information

JetBlue is allowed to match government fares filed by other airlines in all markets where we are not awarded the GSA contract.

 

Travel Agents can expect the following with respect to DG fares:

  • The matching fares will have the exact same rules as the fares reserved for the awarded carrier
  • The fare basis code will have DG as opposed to CA
  • DG fares are at the discretion of JetBlue and are not available in all non-awarded markets

If you have questions about Government fares, contact the Government Support Desk at (888) 538- 2583 option 3. The Government Support Desk is available Monday- Friday, 6:00 AM- 6:00 PM (MT).

Ticketing time limits

In order for our systems to accurately identify an eligible government reservation and apply the appropriate ticketing time limit, JetBlue requires an OSI indicating when a PNR is for travel on these types of fares. At least one of the following combinations must be present in an OSI, otherwise our system will process the PNR as a normal booking subject to our standard ticketing time limit policy.

MIL/GOV GOV/MIL FED/GOV
MIL PNR GOV PNR FED PNR
MIL FARE GOV FARE FED FARE
MIL GOV FARE GOV MIL FARE FED GOV FARE
MIL YCA FARE GOV YCA FARE FED YCA FARE

Example: OSI B6 MIL GOV FARE

Effective October 1, 2012 the ticketing time limits for government fares changed and JetBlue requires all agencies to adhere to the new policy outlined below.

  • Segments booked more than 72 hours in advance of departure must be ticketed no later than 48 hours prior to departure time
  • Segments booked less than 72 hours from departure must be ticketed no later than 6 hours prior to departure time
  • Segments booked less than 6 hours from departure must be ticketed instantly (i.e. price quote is only valid for 30 minutes in the GDS and then it will expire)

Military Leisure Travel (MIL fares)

Should you have a customer who is an active member of the military and their immediate family (spouses or children), please call 1-800-JETBLUE.

  • The MIL fares are nonrefundable and contain the same rules on change fees/cancel fees as our normal, public nonrefundable fares. All fares, refundable and nonrefundable, are available for MIL discount.
  • MIL Fare has no advanced purchase requirement
  • The fare will always contain MIL01 in the resulting fare basis code
  • Military Fare will provide a 5% discount on the base fare.
  • MIL fares will NOT have last seat availability. Currently the fares are tied to availability in a single JetBlue fare class (M, R or V class). Once the fare class is no longer available then the MIL Fares for that flight won't exist.
  • Customer must provide the below information in order to confirm the flight:
    • Name of the Active Duty Military Member
    • Branch of Service
    • Military Rank
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