How to Redeem Travel Certificates

No.

If you have a roundtrip travel certificate, you must book a roundtrip reservation.

No.

If you have two one-way travel certificates, you will need to book two separate one-way flights in separate reservations.

No. Travel certificates cannot be combined with Vacations packages.

Travel certificates include:

• 1 personal item
• 1 carry-on bag
• 2 checked bags

Checked bags must not exceed 62" (157.48 cm) in overall dimensions (length + width + height) and must weigh 50 pounds (22.68 kg) or less.

Additional bags, oversized bags, or overweight bags are subject to additional fees. Select markets also restrict the weight, size, and number of bags you can bring.

View all bag guidelines

Travel certificate bookings can be changed as long as travel is completed by the original expiration date, there is travel certificate availability, and any applicable fee is paid for each change.

Travel certificate change/cancel fees:

• Routes in the U.S., Canada, Mexico, Caribbean, and Central America: $100 change/cancel fee per person
• All other routes: $200 change/cancel fee per person

Change and cancel fees must be paid by credit card.

Reservations must be cancelled prior to scheduled departure. If you do not cancel and do not arrive for your flight, your certificate and any money associated with the reservation will be forfeited.

Travel certificate change/cancel fees:

• Routes in the U.S., Canada, Mexico, Caribbean, and Central America: $100 change/cancel fee per person

• All other routes: $200 change/cancel fee per person

For travel certificates issued prior to May 17, 2023:

If you choose to cancel a travel certificate booking, you are responsible for keeping the ticket number for future redemption. The cancellation fee will be applied when you rebook and must be paid by credit card. Keep in mind, you will need to complete your travel before the certificate's original expiration date. 

For travel certificates issued on or after May 17, 2023:

Please use the unique link in your travel certificate confirmation email to cancel your trip. This will reactivate the certificate for you to rebook to a new date. 

Seats can be added or changed in Manage Trips.  Although you will not be able to change or cancel your flight in Manage Trips, you will be able to view your reservation and manage your seats and extras there.

Special requests such as wheelchair assistance should be added during booking. For additions after booking, please visit Manage Trips and add your special request using the Traveler Details menu.

TrueBlue, Passport and Known Traveler information should be added during booking. 

You can add your Known Travel Number (KTN), passport information, and TrueBlue online on the Manage Trips page. Navigate to Traveler Details from the drop-down menu, then select the field you would like to update. 

• You can also add your KTN during the check-in process if you are using a desktop or the mobile version of our website. 
• If you are using the JetBlue app or a kiosk at the airport, you cannot add the KTN number. 
• Save your KTN to your TrueBlue account so the KTN is always in your record. Join TrueBlue for this added convenience.