JetBlue Travel Credits

• Sign in to your JetBlue account before booking.
• If your JetBlue travel credit is not linked to your TrueBlue account, log out of your TrueBlue account, and sign in to the travel credit account before booking.
• If you are not logged in prior to booking, you will have the option to sign in to your JetBlue travel credit account on the payment screen.

• Sign in to your account before managing your trip.
• You will also have the option to sign in to your JetBlue travel credit account on the payment screen. 

Unable to access your JetBlue travel credit? Contact us

Book a trip

Manage your trip

• Travel credits generally show in your account immediately upon cancellation of your ticket. If you do not see that credit, please log out of your account and log back in. 
• Keep in mind that travel credits are subject to their original expiration dates. If you booked using a travel credit and cancel the ticket, credit that has already expired will not be redeposited into your account.
• If you experienced a flight delay or cancellation that resulted in compensation being approved, it may take up to 7 days for credit to be issued in accordance with JetBlue's Bill of Rights.
• For third-party bookings, be sure to add your email address and TrueBlue number to your reservation. If credit is not received after 7 days, please contact us for assistance. 
• Not every flight is eligible for compensation, so please review Our Customer Service Plan for more information on flight eligibility.

• Currently, we’re unable to merge accounts when the names and dates of birth on the accounts do not match.   
  • Remember, you can still use your credits to book a flight for someone else, but cannot put your credits into their account.  
• If you have duplicate travel credit accounts that belong to the same person, please contact us for assistance. 

• No, you’ll need to create separate bookings to access each travel credit account and the corresponding credits.
• If you’re booking for more than one person and want to be on the same reservation, you may contact us to have travel credit funds applied. We can only use on JetBlue travel credit account per person.

Yes. Just book a flight as usual and be sure to enter the other traveler’s details instead of your own.  

• If you have a TrueBlue account, be sure to sign in first so you can see your available travel credit funds and then proceed with the booking process. 
• If you do not have a TrueBlue account, sign in to your own JetBlue travel credit account and apply the amount of travel credits you’d like to use towards the ticket when you reach the payment screen.  

If the traveler you’re booking for has a TrueBlue account, please do not sign into their account. If you do, the system will try to access their JetBlue travel credit instead of yours.

JetBlue travel credits can be applied to:

• Airfare and taxes on any flights booked through jetblue.com
• The air portion of a JetBlue Vacations package

Travel credits cannot be applied to:

• "Extras": Travel credits may never be used to cover fees for checked bags, same-day switches, Main Base seats, EvenMore® seats, extra legroom, preferred seats, priority security, pets, unaccompanied minors, service fees, etc.
• Taxes to use a Move to Mint certificate (Mosaic 3 and Mosaic 4)
• Non-air portion of a JetBlue Vacations package
• Online travel sites other than jetblue.com or the JetBlue app

• Contact our JetBlue Vacations team at 1-844-JB-VACAY (1-844-528-2229) for assistance.
• Provide them with your confirmation code and the last four digits of the credit card used on the original JetBlue Vacations reservation.
• Visit our JetBlue Vacations credits page for more information.  

Yes! You may use your JetBlue travel credits toward any flight booked on jetblue.com.

You can save your credit for another flight or use it for a friend or family member. We can only apply travel credits toward your existing ticket if the credit was issued before you purchased the ticket. You may also chat with us to determine if your existing travel credit can be applied towards your ticket.

• Sign in to see your balance and expiration dates. 
• Once signed in, select your initials or picture in the top right-hand corner of the page, and your travel credit balance will appear in the drop-down menu.

Sign in with the email address where you received your travel credit welcome email. You'll find a link in that email to create your password. If you've forgotten your password, reset your password.

If you've used multiple email addresses with JetBlue, your travel credit may be linked to a different account. Check the inbox of the email used for the reservation where the credit was issued. If it's been more than 30 days since you received the welcome email, you'll need to reset your password.

• If you were traveling alone, sign in to your JetBlue travel credit account to see the credit.
• If you were traveling with others, check the account of the primary traveler on the reservation. 
• If you received an email stating you have a JetBlue travel credit but can’t locate the credit, your travel credit account and your TrueBlue account might not be linked. You can book without both accounts being linked. To do this, do not sign in to your TrueBlue account. Instead, sign in to your JetBlue account on the payment screen.
• If you want your JetBlue account linked to your TrueBlue account, contact us.
  • In order to be linked, both accounts need to have matching names and dates of birth.

If you booked through a third party, you’ll need to contact them directly to locate your travel credit.

• They’ll need your ticket number to locate it, so be sure to have that ready when you contact them.
• If you’d like assistance from JetBlue directly, there’s a $50 per person service fee for us to take over your ticket from a third party.

• No. Travel credits must be applied toward a new or existing booking by the expiration date, but you do not need to complete travel by that time.  
• For new reservations, use our Best Fare Finder tool to see our full schedule of flights up to 331 days out from the current date. 
• Credits are valid until 11:59pm Central Time on the date of expiration. Sign in to your JetBlue travel account and view the statement page to see each credit's expiration date.
• When using a travel credit, credits with the closest expiration date will be deducted first from your account.

If you cancel a flight that was originally purchased using a JetBlue travel credit, the travel credit keeps its original expiration date when it is returned to your JetBlue travel credit account. If a credit has already expired when the ticket is cancelled, it is not redeposited into your account.

Since travel credit expiration dates may differ, it's always best to sign in to your travel credit account and view the statement page to see each credit's exact expiration date. 

• Travel credits/expiration dates cannot be extended. 
• Flights need to be booked by the expiration date or applied to an existing reservation by the expiration date.
• Travel can be completed later, and travel credits can be used by any traveler. 

No. An open ticket and travel credit funds are both forms of travel credit, but cannot be applied the same way: 

• Open tickets are valid for one year from the ticket’s original date of issue. 
• Booking is not available online. Please contact your original booking source to use the open ticket.
• Have the ticket number ready when rebooking your open ticket. 
• The open ticket’s value, applicable fees, and any difference in airfare are assessed when you rebook.