Emotional Support Animal (ESAN) policy update

Last Updated: 6/22/2018 8:00 AM ET

We want to let our JetBlue customers know of some changes to our Emotional Support Animal Policy effective on July 1, 2018.

Following are some of the highlights of the policy changes:

  • Customers will submit documentation at least 48 hours before travel.
  • JetBlue must be notified of emotional support animal travel and receive documentation no less than 48 hours prior to departure
  • Three forms of documentation will now be required:
    • Veterinary Health Form
    • Medical/Mental Health Professional Form
    • Confirmation of Animal Behavior Form
  • Each customer will only be allowed to travel with one Emotional Support Animal
  • Acceptable emotional support and psychiatric service animals are limited to dogs, cats, and miniature horses
  • Customers that have indicated they are traveling with an Emotional Support Animal will be sent an email with instructions on submitting documentation.  

For more detailed information, please click on the following link: https://www.jetblue.com/at-the-airport/special-assistance/service-dogs-animals/ 

Please be advised that our JetBlue Service Animal policy is not changing.

Construction at Ronald Reagan Washington National Airport (DCA)

Last Updated: 6/22/2018 8:00 AM ET

Ronald Reagan Washington National Airport (DCA) is in the process of a significant construction project, which is slated to add a new terminal and improve security in Terminals B/C. JetBlue operates out of Terminal B.

During the construction, customers can expect the following impact:

  • Increased roadway congestion and lane closures in front of Terminals B/C
  • Shuttle and rideshare services have been relocated on the Ticketing level of Terminals B/C
  • Taxis and personal vehicles only will be allowed to pick up/drop off on the Baggage level
  • Curbside doors 2 and 5 to Ticketing/Check-In will be closed. Enter and exit the Ticketing lobby using doors 1, 3, 4, and 6. 

To avoid delays, consider using Metrorail service or use the Terminal garages for pick up and drop off as they are outside the construction zone.

For the latest construction updates visit flyreagan.com/ProjectJourney.

Security directive on personal electronic devices & additional screening requirements for international customers

Last Updated: 6/22/2018 8:00 AM ET

Please be advised the Department of Homeland Security/Transportation Security Administration (DHS/TSA) has recently issued new requirements regarding personal electronic devices (PEDs) larger than a cell phone for flights traveling to the United States from international destinations. While customers are still allowed to bring PEDs onboard, increased and extensive security screenings, that may include interviews, will be conducted in accordance with this mandated DHS/TSA security directive.
All customers are encouraged to arrive at the airport early and allow extra time for travel due to the increased security screening. Please be sure to check the status of your flight online or via the JetBlue app prior to arriving at the airport. For airport information, including check-in times and terminal information, click here.
For additional details from the DHS, click here.

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