• 509 pilots,
• 788 flight attendants,
• 1,262 Customer service and ramp operations personnel,
• 155 technicians, whom other airlines refer to as mechanics,
• 577 reservation agents, and
• 532 management and other personnel.

Robert Buell
Captain
Job Responsibilities: Safe and efficient operation of JetBlue aircraft through coordinated assistance of In-flight Crewmembers, Dispatchers, and Customer Service.

Relative to other airlines, JetBlue offers a far more inclusive environment for crewmembers to operate in. Our people share the belief that each of us has not only the opportunity, but the responsibility, to help shape our organization and ensure its success. When confronted with an operational challenge, there is a willingness among crewmembers to go beyond ordinary bounds of duty to assist. “It’s not my job” is not something I hear at JetBlue.

The equipment I operate is a prime example of JetBlue’s commitment to its people and its Customers. The Airbus A320 is a very advanced aircraft with an outstanding safety record. Our company has chosen to acquire only new aircraft, uniformly equipped with the latest technology and maintained to the highest standard.

Our company is definitely committed to taking care of the Customer. This commitment is evident in our completion performance. There is great reluctance to cancel flights at JetBlue. Schedule disruptions are handled in the manner that best serves our Customers, rather than our own operational convenience - even if it means chartering an additional aircraft for passengers or crew repositioning. When we do experience a delay, every effort is made to keep our Customers informed.

Staci E. Hatch
First Officer
Job Responsibilities: Safely and caringly conduct passenger transportation within the United States with passion, while having fun and exhibiting integrity

I leave home and travel over 2200 miles to "go to work". When I get there, it's nice to feel like I haven't left my family behind.

The feeling of purpose and genuine intent is so much more prevalent in this company's senior management. The leadership exhibited instills the desire in me to excel at my job. I want to make David and Dave proud of what I do to make JetBlue what it is.

The company provides the latitude that empowers me to make a profound difference not only to our passengers but with each crewmember with whom I interact. As an aviator I am required to make decisions based on current situations. I need to know I have the support of my superiors to make professional judgment calls that qualify as being the greater good for the greater cause.

I challenge you to spend a day at any JetBlue city and count how many times we don't deliver the JetBlue experience to our passenger. From the ticket counter to the gate, from the flight attendants to the pilots, we all know our success depends on the passenger. Across the board, that type of service at an airline doesn't just come from hiring good people. It's called leadership by example and it starts at the top with the President and CEO.

William Scott Piel
Captain
Job Responsibilities: Airbus A-320 Captain

While the compensation, work schedules and new aircraft are all significant benefits of working for JetBlue Airways, they are overshadowed by the most important aspect of working for this airline -- the commitment of the company and its Crewmembers to the five core values of safety, caring, integrity, passion and fun. These core values not only define our corporate culture but they serve as the unifying factor that pulls us together as a group and as a family and enables us to achieve something spectacular, something greater than the sum of our parts. As JetBlue team members, each bound by a common commitment to these values, we share the hope and the promise of attaining our greatest goals. It is this hope and this promise that makes working for JetBlue so special and exciting.

JetBlue is different from other airlines in that, as Crewmembers, we are not working for JetBlue, we are JetBlue. There is no labor/management dichotomy here because at JetBlue each of us recognizes that we are all on the same team with the same values and goals. As we strive individually to become the best we can be, in the process, we contribute to creating the best airline in the industry. Our individual successes become company successes. Our personal achievements become corporate achievements. Unity, cohesiveness and clarity of vision and direction are the key factors that set JetBlue above and apart from all other airlines.

As a pilot for JetBlue, the company provides everything I need to be successful in my job. Not only do we have the best airplanes, newest computers, and an amazing infrastructure of computer based operational systems, but we also have a corporate mindset that is willing to provide whatever is needed to ensure that I am supported and enabled to perform my duties to the highest standards. The company's commitment to providing this level of support makes my job easier and more enjoyable.

Without a doubt, JetBlue is totally committed to providing the highest level of care and concern for its Customers. The countless emails and letters from our many satisfied Customers attest to this fact. Their stories and anecdotes tell many tales of JetBlue Crewmembers going above and beyond the call of duty to surpass the expectations of our passengers.

Jon L. Hicks
Captain
Job Responsibilities: Pilot-in-Command for aircraft flight operations. Ultimately responsible for every aspect of the flight from door closure to opening.

From the beginning of my employment, it has been obvious that all crewmembers have the same goal; the absolute best servitude to our Customers by employing the “JetBlue Values”, Safety, Caring, Integrity, Fun, and Passion. This teamwork environment creates a very rewarding work place and meaningful accomplishment.

We are nothing like other airlines. Among the most noticeable differences is the absence of walls between different work groups. The relationship between our Crewmember groups and our management is unmatched. As we have grown, we have maintained the family atmosphere that preserves unity across all work groups. There are no lines drawn between job responsibilities. We all have the willingness to do whatever it takes to get the job done, safely, efficiently, and to our Customer’s satisfaction. One other important difference is the credibility of our leadership, not limited to David Neeleman and Dave Barger and Al Spain. In thirteen years at my previous airline, I met our company president once. Dave beat that in my first hour of employment. Has Donald Carty ever been seen sitting in the pilot lounge hamming it up with the guys and gals? We had a great time with David just a few weeks ago. My point is our leaders do not put themselves “above” their Crewmembers. We are treated as equals and valuable assets, the heart of JetBlue.

Our concerns and ideas are solicited almost daily and the yearly “speak up” survey provides valuable information regarding areas needing attention as well as things done right. Without the proper tools, we could never do our job effectively. Not only do I have the tools needed, JetBlue goes above and beyond by providing me the best in order to execute my responsibilities effectively and as important, efficiently.

Our paperless cockpit is not a new concept. This information has been disseminated in many publications in the recent past and has at times featured JetBlue as the case study. One of the more important parts of this concept is an invaluable tool known as “The Onboard Performance System” or “OPS”. After entering data such as the number of Customers and bags, pertinent weather information, and our departure and arrival airports, we have instant access to performance data needed for departure. If any of the variables change prior to takeoff, we can obtain new data in a mere few seconds.

Why is this important? At other airlines, after the flight is loaded, the flight dispatcher receives the passenger and bag load, selects a runway for departure, performs the computations and sends this information to the aircraft. If any of this data changes prior to takeoff, i.e. a runway change, the dispatcher must re-compute the performance information and again send it to the aircraft. This is all a very time consuming process. While the other airline is “waiting for numbers”, we make the change in OPS and have our Customers on their way, many times going to the head of the line. This is only one example of how JetBlue understands the importance of providing high quality tools that allow its Crewmembers to complete their jobs effectively and efficiently.

Our commitment to our Customers is, I believe, unmatched in the industry. We completely understand that superior Customer service yields long term success. From this, the “JetBlue Experience” has become the phrase defining our goal of outstanding Customer care. I believe this phrase developed from the unique and unexpected level of care we provide in every aspect of our operation. It’s not odd to see a pilot climbing the jet bridge with a stroller in each hand that had been stowed in the baggage compartment or an inflight crewmember assisting a Customer with stowing their carry-on baggage. And even David Neeleman loading checked baggage in the rain to assist in getting the flight out on time. We pay attention to detail. We know the importance of a smile. We understand that respect can be portrayed by saying please and thank you. We value each and every Customer and recognize that without them, we cannot be successful. We utilize the “JetBlue Values”, Safety, Caring, Integrity, Fun, and Passion to care for each and every Customer in a very special way.

Jack Walsh
Captain
Job Responsibilities: Ultimately responsible for safe conduct of flight.

I most like the fact that I honestly feel I am an integral part of something that is very special. I feel that I am helping to lay the ground-work for a company that will be known as one the most successful start-up airlines of all time.

Previously, I worked for a Fortune 1,000 company, where I was part of a six-man flight department. I feel more like an individual working for JetBlue Airways than I did when I was part of that more intimate work environment.

I think David Neeleman’s commitment to his Crewmembers is phenomenal. As an example, he worries himself with people’s retirement. I went to a Pocket Session once where he spent several minutes pleading with the attendees that it was foolish not to contribute to their 401K. He called the employer match as “free money”. He felt so adamant about this he changed the profit sharing plan to a 100% contribution to their 401K.

Furthermore, the company has never failed to provide me with the tools I need to do my job. No other company provides their pilots with laptops. These useful tools have in turn saved the company several thousands of dollars through new-found efficiency. This is just the most visible example.

There are lots of companies that spend time, money, and energy on market research to find out what they do right or wrong. The difference with JetBlue Airways is they have the guts to implement these changes.

Jason Smith
Inflight Crewmember Fort Lauderdale Base
Job Responsibilities: Perform and check safety related duties and equipment. Provide Customer service to all passengers and be ready to assist in an emergency and a medical situation

I feel like I am part of a family here at JetBlue and that I can turn to the company in a time of need. While on a trip and on a layover in BUF, I received news that my grandmother (who lives with me) was diagnosed with breast cancer. It was imperative that I get home as soon as possible. After making one or two phone calls, I was on a flight on my way home to attend to my family. Never was there a question whether or not I should go home by any of my supervisors or my crew. Everyone I dealt with realized the urgency of me getting home and all chipped in to make sure it happened ASAP.

Joe Vanny Pérez
Inflight Support Specialist (Supervisor)
Job Responsibilities: Responsible for supporting Inflight Crewmembers and ensuring that they are providing our Customers with the JetBlue Experience. Motivate and recognize Crewmembers for their performance and assist with the daily functions of the operation.

I have been impressed with the “People-First” philosophy at JetBlue. There is a family atmosphere that starts from the first day of initial training. Crewmembers are constantly hugging each other and they enjoy the camaraderie among the ranks that exists on a daily basis.

JetBlue teaches that “thinking out of the box” is alright; in fact, it is encouraged. Crewmembers are constantly asked for feedback and are regarded highly. We teach our Crewmembers to treat each other as they would treat a Customer, with respect and professionalism.

JetBlue consistently recognizes Crewmembers when they go above and beyond the call of duty. We make every effort to say ‘thank you’ to our crews on an ongoing basis, but when someone does something especially well, we will make sure they are recognized accordingly.

The Company tries to make every Customer as comfortable as possible, both on and off the aircraft. We have new planes, leather seats and DirecTV on every flight. When the Customer is not on the aircraft, they are provided with modern comforts to ease the check in process. Customers can wait in queue for an agent and watch DirecTV. They can also proceed to one of many self check-in kiosks if they do not have any bags to check. Children also have a play area where they can frolic until their flight departs, giving weary parents a much needed “break.”

When the operation is hampered by weather or the like, JetBlue will open “Café 12A”, offering free snacks and beverages to all Customers. Yesterday, after a brief “blizzard” in the NYC area, Customers received $10 credits so that they could eat while they waited for their respective flights. At other airlines, you would be told to fend for yourself.

Annette Arce
Inflight Crewmember-JFK
Job Responsibilities: Provide safety and caring for our Customers.

At JetBlue, it feels as if we are all a team and we all work together regardless of the positions we hold. Other airlines create distance between employees and their positions.

We treat our Customers with the utmost respect, honesty and caring. If a Customer boards with an infant and two bags, we’ll automatically greet them with a smile and assist the Customer with their bags. After walking them to their seat and putting their bags in the overhead bin, we then ask them if they need anything else. This is who we are.

Mary K. Beltz
Inflight Crewmember - JFK
Job Responsibilities: Providing Safety and Service to our Customers!

JetBlue is totally different from any other airline I worked with previously. JetBlue has happy workers who are sincerely caring people. Everyone at JetBlue is dedicated and they go the extra mile to make you feel that you are a part of the family. At most airlines you feel like a number without a face. The workers go through the motions for a paycheck and can't wait to go home. At JetBlue you can't wait to get to work!

The Company takes very good care of its Crewmembers and we have numerous tools, including nice uniforms, luggage and even a lunch box for our long trips. JetBlue has the newest computer programs and they provide us with immediate answers and solutions to our questions and concerns.

JetBlue goes above and beyond any company that I have ever worked for. During 9/11 JetBlue not only assisted their own Customers, they helped out Customers from other airlines by giving them hotel rooms and food. That was a true showing of the JetBlue values. JetBlue treats the Customer with respect, kindness and compassion! What a fantastic company to be a part of, they put their workers and Customers first!

Danae Schneider
Manager, Service Excellence
Job Responsibilities: To oversee the design and development team within Customer Service; concentrating on Service Delivery.

The difference between JetBlue and my former employer is that JetBlue makes it a point to communicate (e-mails, intranet and Dave and David pocket sessions) pertinent information to all crewmembers before they hear it from somewhere else (media) first.

JetBlue IS committed to taking care of all crewmembers. I have multiple tools that are necessary to perform my job function to the best of my ability. There are never any questions if you ask for something you need to perform your job.

Gail Battaglia
Customer Service- Syracuse; BlueTurn
Job Responsibilities: Ticketing, Gate agent, GSC, CRR. Baggage and anything I may need to do.

My fellow Crewmembers have become my JetBlue family. I have traveled throughout the system and have met many JetBlue Crewmembers. I can honestly say that we are all part of a very special "family". Each person that I have met, on every level, possesses unique qualities that make our company what it is -awesome!

JetBlue is very committed to taking care of the Customer. At our station, the Customers’ needs come first. I personally have worked many delays and diversions at my station in Syracuse. I feel we go above and beyond what we can do to take care of our Customers. We provide them with food, comfort, accommodations, transportation and care that I believe is exclusive to our company.

With our last diversion I was glad to announce onboard that each and every Customer was getting a voucher for a round trip ticket. The Customers applauded us as a company even after an 8 hr ordeal on a 3 hour flight. I am so proud. We turned a negative into an absolute positive.

Michael Cashier
Manager Stations
Job Responsibilities: To identify opportunities to enhance service in order to facilitate the JetBlue Experience. To support the General Managers in all areas of station operations including communication, staffing, facilities, and community involvement.

I believe that we’ve made a connection with our Crewmembers and our Customers, by building and maintaining caring relationships. Our objective is to reach beyond the confines of our airports, and become a part of the communities we serve.

At JetBlue, we recognize the need to take care of our Crewmembers and Customers. We aren't afraid to say; "sorry, we messed up, but we are going to make it right", and then we actually do it!

We have brand new airplanes, decent airport facilities, great equipment and technology; however, our greatest asset is our Crewmembers. I am provided with the authority (actually, expectation) to reward Stations and Crewmembers for their great performance. We run the gamut on recognition, from cookie baskets delivered after a snow event, to sending Crewmembers to Toulouse for outstanding sustained performance.

We strive to build relationships with our Customers to keep them coming back and we truly want to listen and respond to what they have to say about us. We not only offer comment cards when we've done something right, but, we solicit feedback when we are working through a challenging operation. We not only look to satisfy our Customers, we strive to delight them!

Susan Gorski
SYR General Manager
Job Responsibilities: Responsible for the SYR Operation

JetBlue spends more time and effort on the "well being" and happiness of their crewmembers than I have experienced in my career. I have been in the industry for fifteen years and have worked for seven various carriers. I have experienced friction between crewmembers and management while working for other airlines. It is refreshing to see the relationship flourish between my crewmembers and management.

Our company is dedicated to its crewmembers. My crew is continuously supported by upper management through regular visits by department leaders. My crew is made to feel a special part of the organization by the "time" that these folks spend with us. These leaders communicate with us and create an atmosphere where interaction and fun is a regular part of our day.

An example of this "caring" was a trip that my entire crew was taken on this past fall. Michael Cashier, Manager of Stations, came to SYR to take my crew for an afternoon of "Apple Picking" at a local Orchard, which was followed by dinner at a great restaurant that evening. This regular interaction has created a "strong bond" between my crewmembers.

As a Manager, I feel that I have received full support from the company in providing any tools necessary for my crewmembers. My crewmembers have the best of everything required to do their jobs and so are happy and feel well cared for. An example of "providing the tools needed" occurred this past summer when my Supervisors had outgrown their office. The office had been overrun with supplies and gradually became a storage room instead of an office. When I expressed a need for better office space, I received immediate attention. We now have plenty of storage room as well as a spacious office for the Supervisors to work in.

I feel the "commitment to our Customers" is one of the highest priorities within our company. We are constantly reminded to think outside of the box and "do the right thing". On one occasion I was informed of a young boy that was traveling by himself from Seattle to Syracuse. He was traveling to meet a foster family that was taking him in. The boy was nervous and had experienced some difficulty upon arriving at the Seattle Airport. This young boy was taken under the wing of the in-flight crew. Emails transpired between many different departments including Customer Service, Corporate Security, Operations and the Stations involved in the boy's travel. By the time this boy arrived in Syracuse, his trip had been followed (in the computer) by many concerned crewmembers in the company including upper management. The boy was given a JetBlue Hat and Tee Shirt upon arrival into SYR. By the time this young boy was handed over to his new family, I felt that we had "made a difference" in his transition. I felt there was sincere concern for this Customer throughout our company.

Misty Mathis
TrueBlue, and Groups Supervisor
Job Responsibilities: Track stats, attendance. Monitor calls on a daily basis and help coach crewmembers on Customer Service. Testing on new updates with our programs.

Honestly- I would have to say the thing I like most about JetBlue is the people. Our work environment manages to stay professional but at the same time have fun. Everybody here makes you feel important. I really feel like in some way I have played a part in helping make this company as successful as it is today and yet I am only one of many Supervisors through out the company. All I can say is I love JetBlue! I look forward to coming to work every day. I strive to be the best and that is thanks to my peers and management trusting in me that I can be the best!

I am constantly being asked by my manager how can she help me get to where I want to be. She isn’t just asking because it’s part of her job- she asks because she really does care and really does want me to exceed in all I do. I have attended so many seminars and classes on how to better improve my skills and work ethics. I’ve learned so much and the learning never stops.

Customer Service has always been a huge role with JetBlue. Why do you think we have as many Customers as we do?! JetBlue offers an experience that no other airline can. Besides the nice leather seats and the individual DirecTV’s, our crewmembers are committed to making our Customers happy and craving more.

One example that comes to mind was about 2 years ago I believe. One of our flights was either canceled or delayed due to weather. We were trying to accommodate Customers in a nearby hotel. As they arrived, they were told that the rooms were still being cleaned. So rather than waiting, our station General Manager hopped right in and helped the hotel staff clean the rooms! That to me is going above and beyond!

Our Customer service doesn’t stop once the Customer is gone. Customer Commitment often calls our Customers to ask how the flight was and what could’ve been better. What other airline does that? We care and it shows.

LeAnn Koncar
Customer Commitment Crewmember
Job Responsibilities: Answer letters, faxes and e-mails from Customers with questions, challenges, criticisms, and grievances. Provide support to Crew Support Crewmembers. Call on manifests for delays or any irregularities in the flight to receive feedback. Take escalated calls from Customers with grievances.

I love feeling like I’m a part of a great big ‘family’. I have to remind myself constantly that I’m ‘working’ and actually getting paid in an environment where everyone is always smiling.

JetBlue gives me the tools and opportunities to never become mentally dormant and to keep my self worth at a constant high. We are empowered to do what is right and not what is politically correct in the airline industry! What other airline can boast that their Crewmembers have delivered baggage on their way home from a shift and actually loved doing it?

I had an e-mail from a Customer saying that she had met her fiancé on a JetBlue a flight and they were planning a February wedding in Fort Lauderdale. She just wanted us to know that because they love JetBlue so much, their plans including ‘everything BLUE’ around a JetBlue theme. They were asking all their friends and relatives to fly JetBlue to Florida for the wedding. I was so impressed with their loyalty; I sent them 200 JetBlue Junior Crew wings to use at their reception.

Diane Smith
Director of Reservations
Job Responsibilities: Oversee a department of 800 Crewmembers. Coach, mentor and motivate managers and supervisors. Ensure that quality Customer Service is being given and that all pertinent information is communicated on each and every call. Provide adequate training for each Crewmember to create a positive experience for our Customers.

At my previous jobs with other airlines the decision making process was very slow and drawn out. At JetBlue an idea is presented and it can be decided on and incorporated in a very short time. Other airlines I have worked at have talked about Customer service, but I truly feel that JetBlue walks the talk. We focus on it each and every day. It isn’t just communicated as an expectation and then never measured on how we are doing.

The company is definitely committed to making each and every Crewmember a success. I have had the opportunity to participate in an executive leadership program, in addition to the Principles of Leadership training. It has provided me invaluable insight as to what kind of a leader I am, my areas of opportunity, as well as focusing on my strengths. This training encourages you to look at doing things a little different than you might have always done them.

JetBlue does an excellent job of taking care of the Customer. Depending on circumstances, we call Customers from flights that have taken a delay or have had an irregular incident on them. We are asking the Customer what we could have done better and how they felt about the way they were treated. We are not afraid to hear about the areas we can improve on. Many companies take the approach that no news is good news. JetBlue actually seeks out input from their Customers.

Oswaldo Crespo
Provisioning Agent / Safety Team Member

With my ten years of experience with another airline, the main difference is the quality of the management at JetBlue. Management is friendly and open with fellow crewmembers.

JetBlue provides its crewmembers in the provisioning department with brand new trucks and other equipment to make our duties safe and efficient.

Cathy Crow
Ground Operations
Job Responsibilities: Sorting of outgoing bags/Inventory bags/parking aircraft/loading and offloading bags/bag numbers to Captain/pushback of flight/waving to the happy passengers as they enter and leave Burlington.

In my extensive work career, I believe the first thought that comes to my mind about why I like working for JetBlue is "enthusiasm"! The Crewmembers really like what they do. The communication level within the company is phenomenal. There is a tremendous amount of opportunity to advance oneself. I can't imagine working anywhere else.

In l980, I did a three-year stint with Wien Air Alaska in Anchorage. Although I was not on the "front line" so to speak, I find many differences in how each of these carriers operates. Each department seemed to try and outdo the other. It was difficult to imagine that we were all working for the same airline.

In my initial Ground Operations training, we had a tremendous instructor who presented the material in an interesting and informative manner.

JetBlue has written the book on taking care of the Customer. I believe this has come from the top. If Crewmembers are treated with respect and dignity, we can only transfer those feelings to our passengers. Customers sense that the JetBlue Crewmembers really like what they do. I can't tell you how many compliments I have received when people know that I work for this company. The general public has stated that JetBlue is the ONLY way to fly.

I do not believe in my 30-year working career that I have felt such a strong sense of caring and commitment to a company as I do to JetBlue. The values that JB exhibits are a way of life - both personally and professionally for me.

Peter Carter
Transfer Lead - JFK Ramp
Job Responsibilities: Making sure all transfer bags make their connections.

What I like about working at JetBlue the most is that whenever you mention you work for JetBlue, everyone says how much they love flying us and that makes me proud to be a part of the team.

JetBlue always tries to do what is right and take care of Crewmembers, such as the steel toe boots we all wear on the ramp, and the new, up-to-date push back equipment we use, which all help to enhance safety at the workplace.

JetBlue is always there to accommodate the Customer. As we say on the ramp: "we make it happen".

Jeff Nichelson
Ramp/Customer Service in Burlington, VT

I'm glad to finally find a company that cares, about its Customers and its Crewmembers.

At my last job, I knew the management was doing things wrong: wrong for the situation, wrong for the Customers, wrong for the long term interest of the company; but my input was discouraged and even punished. Here at JetBlue I know the company tries to do the right thing, and is willing to listen to my input. I hate to use the word "empowering" but I feel that at JetBlue I can contribute to the company’s success, and my contributions are not only appreciated, but solicited.

Robert Geiger
Aircraft Maintenance Technician
Job Responsibilities: Performing routine and line support maintenance at JFK International Airport

JetBlue is a very progressive company where all Crewmembers have an open forum to improve the company. Also management regularly keeps us informed as to what changes are being planned for our future.

I have been in the aviation industry for the past 28 years working for a major international airline. At my previous position I always felt as if my opinion was never heard and made little difference to others. Here at JetBlue we are given an opportunity to effect change that will benefit the operation.

Our department will routinely ask us if we have been given all the necessary tools and resources for us to complete our jobs. As an example, I required a special type of crimper for a wire repair. After borrowing the tool to make the repair, materials ordered several on that same day.

JetBlue is very committed to Customer care. As an Aircraft Maintenance Technician, we are encouraged to assist Customers when ever possible. I can be seen on any given day carrying a baby off an aircraft to assist a passenger to bringing strollers and wheelchairs up and down jetways.

ARTURO “BOB” ZUNIGA
Materiel Coordinator – Supervisor
Job Responsibilities: Supporting Daily Operations, Handling Outstation Operational Requirements and allocations of materials, tools and equipment. Handling “C” check materiel requirements in a timely manner and working directly with technical standards, maintenance planning, and maintenance control in support of daily operations.

I’ve been in airline business for almost 17 years now; JetBlue is the only company I’ve worked for that is actually looking after the well-being of each individual Crewmember.

I can see that the company is committed to providing all Crewmembers with the necessary technical, legal and theoretical knowledge through training. For example, maintenance control, maintenance planning and materiel crews work hard to support each other and explain the purpose behind particular tasks.

Melinda Murray
Manager Technical Publications
Job Responsibilities: Manage the paperless revision / distribution process. Provide required manual issues to our internal / external Customers.

Facing new challenges everyday that turn into great opportunities is what I like most about working for JetBlue. From my start date to today I can honestly say that my PASSION for the company has not diminished. I surround myself with people who are FUN and CARING. I thrive on making a difference.

The difference between my old airline job and JetBlue is like night and day. I was a product of an airline environment where there was no window of opportunity. Each day was filled with fears of downsizing or salary freezes. The negativity was felt from the first day I walked in the door at my previous airline.

When I joined the JetBlue family I was a department of one. We have grown because of the support of senior management and their recognition of the value that Technical Publications provides to JetBlue. To date, we serve Crewmembers and business partners via a paperless platform that can be compared to no other.

Billy Manrique
Materiel Specialist / JFK Stores
Job Responsibilities: Supply and maintain all aircraft parts by shipping, receiving and keeping up with warranty and repairs. Making sure that Maintenance and our city stations are kept well within all requirements. It’s a game of supply and demand – which constantly practices our five Values: Safety, Caring, Integrity, Fun and Passion.

At JetBlue we feel as if we have constant support, whether we’re at work or outside of work. Management constantly shows that they care about us as people; as individuals.

We have a product that has attracted many Customers and in order to maintain them and gain more we have to commit to giving them the best service in the airline industry. We are showing the world that humanity is still alive in the airline industry, and we’re gathering the positive returns in the forms of trust, respect and profits.