Advice to Domestic Customers on Carrier Liability

For travel entirely within the USA, JetBlue’s liability for loss, damage or delay in delivery of baggage is limited to $3,500 per ticketed passenger unless a higher value is declared in advance and additional charges are paid. JetBlue assumes no responsibility for fragile, unsuitably packaged, irreplaceable, essential, or perishable items. JetBlue shall not be liable for loss or damage to items including but not limited to baggage wheels, pockets, pull handles, handles, zippers, hanger hooks, external locks, pull straps, or security straps resulting from fair wear and tear or the ordinary handling of baggage. Please refer to JetBlue’s Contract of Carriageopens a PDF for additional information, including the time periods within which you must file a claim or bring an action against JetBlue for loss, damage or delay in delivery of baggage.


Advice to International Customers on Carrier Liability

Passengers on a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that international treaties known as the Montreal Convention, or its predecessor, the Warsaw Convention, including its amendments, may apply to the entire journey, including any portion thereof within a country. For such passengers, the treaty, including special contracts of carriage embodied in applicable tariffs, governs and may limit the liability of JetBlue in respect of death or injury to passengers, and for destruction or loss of, or damage to, baggage, and for delay of passengers and baggage.

If your journey also involves carriage by other airlines, you should contact them for information on their limits of liability. Please refer to JetBlue’s Contract of Carriageopens a PDF for additional information, including the limits of liability for services provided in the European Union and the time periods within which you must file a claim or bring an action against JetBlue for loss, damage or delay in delivery of baggage.


Notice of Overbooking Flights

While JetBlue does not intentionally overbook its flights, there is still a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline’s choosing. If there are not enough volunteers, JetBlue will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, including failure to comply with JetBlue’s check-in deadlinesopens in a new window, persons denied boarding involuntarily are entitled to compensation. Please refer to JetBlue’s Contract of Carriageopens a PDF for the complete rules for the payment of compensation and JetBlue’s boarding priorities (also available at all airport ticket counters and boarding locations). Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with your airline or your travel agent.

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