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Emergency Exit Rows

Emergency doors are often heavy and awkward to lift, push, pull and maneuver. For the safety of all customers, federal regulations require customers seated in an emergency exit row be able to assist our inflight crewmembers in the event of an emergency.

Exit row requirements

An exit row seat is each seat that has direct access to an exit, and each seat in a row of seats through which customers would have to pass to gain access to an exit.

All customers sitting in the exit row must be willing and able to meet the following exit row requirements:

  • Must have sufficient mobility, strength or dexterity in both arms and hands, and both legs. 
  • Be 15 years of age or older and have the capacity to perform the listed duties without the assistance of an adult companion, parent, or other relative.  
  • Be able to read and understand instructions related to emergency evacuations which are provided in printed, hand-written or graphic form and be able to understand oral commands given by a crewmember in the English language. 
  • Be able to see well enough to perform the listed duties without the assistance of visual aids; may wear contacts or eyeglasses. 
  • Be able to hear well enough to understand instructions shouted by crewmembers without assistance; may wear hearing aids. 
  • Be able to speak English well enough to give information verbally to other customers. 
  • Be free from the use of a walking assistive device (cane, walker, wheelchair, and/or crutches). 
  • Be free from responsibilities that require care for another customer, such as a small child or someone physically or mentally unable to care for themselves, which might prevent them from performing any of the listed duties. 
  • Be free from the responsibilities required by the presence of a pet or service animal. 
  • Be free from any condition that might cause harm if they were to perform one or more of the listed duties. 

Airport crewmembers make the final determination of who will be seated in exit row seats, even when seats have been assigned prior to arrival at the airport. 

 

Exit row locations

Airbus A220

Row 12 is the emergency exit row.

Airbus A320 Classic

Rows 10 and 11 are emergency exit rows. 

Airbus A320 Restyled

Rows 10 and 11 are emergency exit rows.

Airbus A321 Classic

Rows 9, 10, 22, and 23 are emergency exit rows.

Airbus A321 Classic with Mint®

Rows 6 and 18 are emergency exit rows. 

Airbus A321neo

Rows 16, 17, 24 and 25 are emergency exit rows. 

Airbus A321neo with Mint®

Rows 13 and 14 are emergency exit rows.

Airbus A321 Long Range

Rows 13 and 14 are emergency exit rows.

 

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