Qualified individual with a disability
An individual with a disability is any individual who has a physical or cognitive, intellectual, or developmental disability that, on a permanent or temporary basis, substantially limits one or more major life activities. Examples include, but are not limited to: hearing, seeing, breathing, walking, speaking.
Customer accessibility
JetBlue accommodates customers with disabilities consistent with its obligations under 14 C.F.R. Part 382. We will not refuse transportation to anyone on the basis of disability.
To learn more about JetBlue's travel guidelines, visit our Accessibility Assistance page or Contract of Carriage. Our Contract of Carriage is also available at any JetBlue airport ticket counter.
Airlines for America Passenger Accessibility Commitment
JetBlue has signed on to the Airlines For America Passenger Accessibility Commitment and is proud to be among the member airlines committed to further improving the experience for customers with disabilities across the industry and to ensuring every customer feels welcome, comfortable, and valued.
Airline Passengers with Disabilities Bill of Rights
The Airline Passengers with Disabilities Bill of Rights ensures the fundamental rights of air travelers with disabilities under the Air Carrier Access Act.