Traveling with Service Animals

Warning: 

It is a Federal crime to make materially false, fictitious, or fraudulent statements, entries, or representations knowingly and willfully on the U.S. Department of Transportation Service Animal Air Transportation Form to secure disability accommodations provided under regulations of the United States Department of Transportation (18 U.S.C. § 1001).

Things to know about traveling with service animals on JetBlue:

• JetBlue accepts trained service dogs only. 
• JetBlue requires all service animals to be under the control of the handler at all times—in the airport and on the plane—and harnessed, leashed, or otherwise tethered. 
• The behavior of all service animals will be assessed at the airport to ensure safety requirements are met.   
• Notification of service animal travel must be completed at least 48 hours prior to your flight.
• We recommend starting this process as soon as you book your reservation. 
• If you have booked your flight within 48 hours of departure you may complete the US DOT Service Animal Air Transportation Form at the airport with a Complaints Resolution Official. Please arrive early and we will provide the accommodation if we can do so by making reasonable efforts, without delaying the flight.
• If you are traveling to London Heathrow or London Gatwick with a service dog, you must have Animal Reception Centre approval in advance. 
• If you are traveling to Edinburgh Airport with a service dog, you must contact arc@extrordinair.co.uk at least two days before travel.
• If you are traveling from a non-EU country into Dublin with your service dog, you must provide at least 24 hours advance notice of your intention to travel with your service dog into Ireland.
• Service animals in training are not accepted for travel on JetBlue. 
• If you are traveling with a large service animal or two service animals, your animal(s) must fit within the footprint of the seat(s) you have purchased. If your animal(s) is too large to fit in the seat(s) foot space you have purchased, you may purchase additional seat(s) to guarantee travel or wait for a flight that has sufficient empty seats available. 
• No animal is ever allowed to occupy a seat. 
• All animals must remain on the floor, unless the animal is small enough to fit fully on the traveler's lap without touching any part of the seat, tray table, or nearby travelers. 
• Upon request, assistance will be provided by a JetBlue crewmember to and from the animal relief area. Please ask an airport crewmember for assistance.  

Notification of service animal travel must be provided up to 48 hours in advance of the first originally scheduled departure time. We recommend providing notification as soon as you book your reservation. You may choose the best process for your travel from the following options. 

We have partnered with Service Animal Forms Portal to streamline service animal travel notification. We recommend processing your service dog(s)’ US DOT Service Animal Air Transportation Form through the portal to ensure your service dog(s) will be added to your reservation prior to travel. 

If you prefer, you may mail a hard copy of a completed US DOT Service Animal Air Transportation Form to: 

JetBlue Airways   
Attn: Customer Accessibility  
6322 S 3000 E 
G10 
Salt Lake City, UT 84121 USA 

We recommend you have a hard copy or electronic version of your US DOT Service Animal Air Transportation Form and Service Animal Forms Portal form approval with you when you travel.     

If your trip includes a flight on a partner airline, you'll need to contact them separately as their process may be different. 

Additional documentation may be required at the airport:   

• Puerto Rico and the U.S. Virgin Islands require vaccination documentation for the animal to be admitted into the destination.    
• International destinations have vaccination and documentation requirements. Visit the USDA-APHIS Pet Travel tool. The USDA-APHIS pet travel tool is only for the purpose of destination specific requirements, which do not override JetBlue’s policies. 
• It’s your responsibility to have the required documentation for your service animal(s).  
• If one of the two notification processes above has not been followed, the customer may bring or request the US DOT Service Animal Air Transportation Form to the airport for an onsite review/assessment with a Complaints Resolution Official (CRO).

JetBlue permits service animals to accompany you in any seat except the emergency exit row, unless the animal obstructs an aisle or other area that must remain unobstructed in order to facilitate an emergency evacuation.   

•  In our Mint seating, you will forfeit the lie-flat feature in order to accommodate your service animal on the floor.  
•  If your service animal is small enough to fit fully on your lap without touching any part of the seat, the lie-flat feature may be used.   
•  All animals must remain on the floor, unless the animal is small enough to fit fully on the customer's lap without touching any part of the seat, tray table or nearby travelers. 
•  If you’re traveling with a large service animal or two service animals, your animal(s) must fit within the footprint of the seat(s) you have purchased and not prevent a nearby traveler from utilizing the amenities of their seat. If your animal(s) is too large to fit in the seat(s) foot space you have purchased, you may purchase additional seat(s) to guarantee travel or wait for a flight that has sufficient empty seats available. 
•  JetBlue requires all service animals to be under the control of the handler at all times—in the airport and on the plane—and harnessed, leashed or otherwise tethered.

In accordance with the CDC requirements on dog importation from certain countries, customers will need to follow the appropriate rules and have the necessary documents before traveling on JetBlue.

All dogs (including service animals) regardless of origination country or vaccination status, MUST:

• Appear healthy
• Be at least 6 months old
• Be microchipped (proof required)
• Have a completed CDC Import Form receipt 

Important note: Additional documents are required for dogs entering the U.S. from high-risk countries according to the CDC.

Port of entry is determined by vaccination status.

Traveling with a pet?

Get the 411 on flying with your furry, four-legged family members. They can even earn TrueBlue points.

More on traveling with pets