Air Travel Accessibility Concerns

If you encounter disability-related concerns while traveling on JetBlue, feel free to ask one of our airport crewmembers for a Complaints Resolution Official (CRO). Our CROs have been specially trained in the Air Carrier Access Act (ACAA) regulations (and the JetBlue policies associated with them) and will be glad to respond to your concerns. Our CROs are available during operating hours at all airport locations either in person or by telephone.  

Have a post-travel accessibility-related concern? Please call us at 1-855-ADA-LINE (232-5463) and ask to speak with a CRO. We are unable to address accessibility issues as quickly via email.

U.S. Department of Transportation (DOT) Address & Phone Number 

Any customer believing that JetBlue has violated any provision of Title 14, Code of Federal Regulations, Part 382, may file a formal complaint under the applicable procedures of 14 CFR Part 382.65 at the following address: 

U.S. Department of Transportation Aviation 
Consumer Protection Division/C-75400 
7th Street, SW 
Washington, D.C. 20590 
1-202-366-2220 
Or, visit the Aviation Consumer Protection Division

U.S. Department of Transportation (DOT) Disability Hotline 

If you have experienced time-sensitive, disability-related air travel service problems that require immediate attention, you may call 1-800-778-4838 (voice) or 1-800-455-9880 (TTY) to obtain assistance. The hotline is available from 7am–5pm ET, Monday through Friday, except holidays. 

The DOT hotline also provides general information about the rights of air travelers with disabilities and provides printed consumer information upon request.  

If we’re unable to address your disability-related concern associated with a flight involving a UK airport, you may log your complaint with the UK Civil Aviation Authority’s Passenger Advice and Complaints Team (PACT). JetBlue isn’t currently subscribed to an alternate dispute resolution (ADR) platform, so the approved ADR providers won’t be able to accept your concern.