Special assistance

Wheelchair assistance

Wheelchair assistance icon
JetBlue offers mobility/wheelchair assistance at all airport locations. The service is not always found curbside but may be requested inside the terminal from a JetBlue crewmember. Be sure to add your special service request to your reservation prior to travel either on line during your booking or by contacting 1-800-JETBLUE (538-2583) and having a reservation crewmember add it for you.

Wheelchairs and Scooters on JetBlue

We transport all types of personal wheelchairs including folding, collapsible or non-folding manual wheelchairs, battery-powered wheelchairs and scooters. JetBlue will accept battery-powered wheelchairs and mobility aids as checked baggage only. Wheelchair batteries are not permitted in the cabin with the exception of lithium ion batteries. Customers may carry two (2) spare lithium ion wheelchair batteries as long as the combined total is less than 300 watt hours or 25 grams. Any lithium-ion battery that has been removed from an assistive device must be transported in the cabin but may not contain more than 25 grams of lithium or 300 watt hours. Lithium metal (non-rechargeable lithium) batteries are not accepted for travel.

JetBlue accepts both spillable and non-spillable batteries in wheelchairs and mobility aids. Batteries used for assistive devices require labeling: the outer packaging must be plainly and durably marked "NONSPILLABLE" or "NONSPILLABLE BATTERY" or "SPILLABLE BATTERY" so our crewmembers can exercise proper handling procedures for the different battery types. In the absence of a label a battery completely enclosed in a case will be considered non-spillable and will not be removed.

For wheelchairs or mobility devices that DO NOT have a protective housing for a lithium ion battery: The Lithium ion batteries must be removed from this type of mobility device and battery terminals protected from short circuit. The lithium ion batteries must be carried onto the aircraft.

A battery may be refused if there are obvious signs of damage.

In addition to collapsible assistive devices which can safely fit in an overhead compartment or under a customer's seat, JetBlue accommodates one manual folding wheelchair on every aircraft upon request as long as you are in the gate area and take advantage of pre-boarding. We are able to stow a second chair in the cabin on some of our aircraft with some limitations.

No advanced notice is required to stow a wheelchair in the cabin. The accommodation is made on a first come, first-served basis at the airport. Please contact our airport crewmember upon your arrival and ask for this accommodation.

We do not stow battery powered wheelchairs in the cabin.

Alternatively, JetBlue will accept such items as checked baggage at the ticket counter and/or gate. Detachable items such as seat cushions and foot rests should be carried onboard.

When traveling with your own wheelchair, whether motorized or manual, it is important to let JetBlue know the best way to handle this essential device. Please click on the link, print and complete the form provided to describe the specific information about your wheelchair, to describe how to operate and stow the chair.

Download the Wheelchair Information formopens a PDF

Dimensions of cargo bin doors:

A321 — 48"

A320 — 48"

E190 — 28" (interior bin is 37" tall)

Wheelchair Availability at Airports

We have wheelchairs available for use at each of our airports. At your destination airport, we can provide deplaning assistance and have your personal wheelchair available at the gate or baggage claim area, whichever is preferred. If you choose to have your wheelchair delivered at the baggage claim, we will provide wheelchair service to that area.

If you're booking a reservation online and need a wheelchair at the airport, please add the Special Service Request on the drop down box in the booking flow or call our reservations crewmembers at 1800-538-2583

Aisle Chairs and Transfer Equipment

Every JetBlue aircraft and every JetBlue gate area, has available a specially-designed wheelchair for our non-ambulatory customers to use.

These wheelchairs are referred to as "aisle chairs" because they fit the aisle of our aircraft and may be used to move about the cabin. The dimensions of the aisle chair are 27"l x 42"h x 15"w. The aisle chairs on the Airbus A320s and A321s have a weight limit of less than 300 pounds, and the aisle chairs on the EMBRAER 190s have a weight limit of less than 221 pounds. While the aisle chair provides accessibility to the entrance of the lavatory, it does not provide accessibility in the interior of the lavatory.

JetBlue also has personal transfer kits available in our gate areas. Each kit has a slide board, transfer sling and transfer band to best assist with your transfer needs.

Our Inflight crewmembers are trained to assist customers and will provide assistance in moving to and from the aircraft lavatory. However, Inflight crewmembers are not required to carry or assist customers with personal hygiene.

JetBlue offers mobility/wheelchair assistance at all airport locations. The service is not always found curbside but may be requested inside the terminal from a JetBlue crewmember. Be sure to add your special service request to your reservation prior to travel either on line during your booking or by contacting 1-800-JETBLUE (538-2583) and having a reservation crewmember add it for you.

Aircraft accessibility

Jetbridge access or level entry is not always available in every JetBlue city. If you are traveling in a wheelchair, there are tools available that can be made ready to assist you as you board or deplane the aircraft. Please add the appropriate service request, based on the level of mobility and assistance needed, so our stations can have the equipment ready to assist.

Cities without Level Entry Boarding

If you cannot ascend or descend stairs, please remind JetBlue of the assistance needed once you arrive at the airport. There may be a short wait while the necessary equipment is prepared.

Assistance through security

In addition to the assistance JetBlue provides, The Transportation Security Administration (TSA) provides support to Customers needing accommodations or assistance during the screening process.

TSA Cares is a helpline that provides travelers with disabilities, medical conditions and other special circumstances additional assistance during the security screening process.

Call 72 hours prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint.

(855) 787-2227
Federal Relay: 711
Weekdays:
8 a.m. to 11 p.m. ET
Weekends/Holidays:
9 a.m. to 8 p.m. ET

Hi there!
We noticed you have cookies disabled. Please enable your cookies to enjoy the full jetblue.com experience. (And did we mention that our free unlimited snacks onboard include cookies? Yep.)
PLEASE DISABLE PRIVATE MODE
You appear to be using private browsing. Unfortunately this prevents our site from working as intended. Please turn off private browsing or use a different browser.
Message 3
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Quisque dignissim massa risus, quis ultricies ipsum sagittis ut. In semper convallis leo, eget venenatis arcu convallis et. Proin bibendum semper mauris,