Reissue due to JetBlue schedule change – Interline ticket (279 stock)

Travel agencies can reissue tickets affected by a JetBlue schedule change on any flight leaving day before, day of, and day after impacted flight. New flights must be between the same city pair (origin and destination) and tickets must be reissued by the agency that originally issued them.

If the same fare class is not available please book the new flights in the lowest available class.

There is no need to call JetBlue Customer Support to obtain authorization; however the PNR and the Tour Code Box in the ticket must be documented as noted below:

Required Documentation:

  • Document the PNR with the following OSI entry: OSI B6 REISSUE PER B61234 SKED CHANGE 14APR2012*
  • Document the Ticket with the following waiver code in the Tour Code Box during the exchange process: B6SKDCHG

Failure to apply the proper documentation may result in a debit memo

Reissue due to partner airline schedule change – Interline ticket (279 stock)

Travel agencies must reissue interline tickets affected by a schedule change of the interline partner's flights. JetBlue does not make any type of exceptions regarding re-accommodating partner segments, and agencies must verify with the partner airline before completing any segment changes. Tickets can only be reissued by the agency that originally issued the ticket.

There is no need to call JetBlue Customer Support to obtain authorization; however the PNR and the Tour Code Box in the ticket must be documented as noted below:

Required Documentation:

  • Document the PNR with the following OSI entry: OSI B6 REISSUE DUE TO OA1234 SKED CHANGE 14APR2012*
  • Document the Ticket with the following waiver code in the Tour Code Box during the exchange process: OASKDCHG

Failure to apply the proper documentation may result in a debit memo

Refunds due to JetBlue schedule changes – Interline ticket (279 stock)

Travel agencies can refund an interline ticket when there has been a JetBlue flight schedule change only when one or more of the following apply:

  • A schedule change greater than 2 hours and no other JetBlue flight with a comparable routing
  • A schedule change results in a misconnect or does not meet minimum connect times
  • Discontinued service
  • A change in the routing of a scheduled JetBlue flight which adds one or more stops to the original itinerary

Required Documentation:

  • Document the PNR with the following OSI entry: OSI B6 REFUNDED PER B61234 SKED CHANGE 14APR2012*

Failure to apply the proper documentation may result in a debit memo

Refunds due to partner airline schedule changes – Interline ticket (279 stock)

Travel agencies can refund an interline ticket when there has been a schedule change on an interline partner's flight only if one of the following apply:

  • A schedule change results in a misconnect or does not meet minimum connect times and there are no additional options
  • Discontinued service of a route where there are no additional options
  • A change in the routing of a scheduled flight which adds one or more stops to the original itinerary

Contact Interline and Distribution Support for assistance with changes that cause any additional problems.

Required Documentation:

  • Document the PNR with the following OSI entry: OSI B6 REFUNDED PER OA1234 SKED CHANGE 14APR2012*

Failure to apply the proper documentation may result in a debit memo

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