An irregular operation (IROP) exists anytime a flight fails for any reason to operate on schedule, is cancelled, or has a change of equipment which cannot accommodate all confirmed customers who present themselves for check-in. To compensate for customer inconvenience as a result of the irregular operations JetBlue will attempt to reroute the customer on the next available flight(s) and revalidate the ticket.

JetBlue uses waiver codes to allow travel agents to self-serve during irregular operations, reducing the need to call Reservations. View weather related events, up to date and past dated waiver code information along with affected flights/market information.

Ticket changes during an IROP

In the event of a severe irregular operation (IROP) a waiver code may be provided in the Travel Alert notices on www.jetblue.com. Changes can be made by an agency due to the IROP without penalty or administrative service charges for travel through the date specified in the Travel Alert section only if the specific waiver code is used per the documentation requirements below.

Required Documentation:

  • Document the PNR with the following OSI message entry: OSI B6 EXCH PER WXB6ABCD12*
  • Document the waiver code in the Tour Code Box on the ticket while processing the exchange: WXB6ABCD12*

Failure to apply the proper documentation may result in a debit memo

Refunds during an IROP

If a customer's JetBlue flight is cancelled by JetBlue (non-operational) due to a system disruption, such as weather, and no other alternate flights are acceptable, customers can opt for a full refund without penalty. Travel agencies are responsible for confirming flight status prior to processing a refund back to the customer. Refunds to the customer's original form of payment that do not meet the IROP refund guidelines will result in a debit memo.

Required Documentation:

  • Document the PNR with the following OSI message entry: OSI B6 RFND PER WXB6ABCD12*

Failure to apply the proper documentation may result in a debit memo

Note: As long as travel meets the Exception Policy Guidelines posted on www.jetblue.com for the event, and the PNR is properly documented, you do not need to call JetBlue Customer Support for permission or authorization.

Interline customers

Re-accommodation for customers traveling on a single Interline ticket missing connections to JetBlue as a result of an IROP are to be processed by the delivering Interline carrier.

Other Airline (OAL) customers

Re-accommodation of customers affected by an IROP that result in a misconnection to and/or from another airline that is not a JetBlue Interline Partner will not be provided by JetBlue.

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