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Notices to Customers

Notice of Incorporated Terms

The Notice of Incorporated Terms is a brief summary of some of the terms of the Contract of Carriage. All travel on JetBlue, whether it is domestic or international travel, is subject to JetBlue’s Contract of Carriage, the terms of which are incorporated herein by reference. International travel may also be subject to JetBlue's International Passenger Rules Tariffs on file with the U.S. and other governments, and, where applicable, the Montreal Convention or the Warsaw Convention and its amendments and special contracts. Incorporated terms include, but are not restricted to:

  • Limits on JetBlue’s liability for personal injury or death, and for loss, damage, or delay of goods and baggage, including special rules for fragile and perishable goods;
  • Claims restrictions, including time periods within which you must file a claim or bring an action against JetBlue;
  • Rights of JetBlue to change the terms of the Contract of Carriage;
  • Rules on reservations, check-in, and refusal to carry;
  • JetBlue’s rights and limits on its liability for delay or failure to perform service, including schedule changes, substitution of aircraft or alternate air carriers, and rerouting;
  • Non-refundability of reservations.

The Contract of Carriage and tariffs may be inspected at all JetBlue airport customer service counters, and upon request you have the right to receive by mail a copy of the full text of the Contract of Carriage or tariffs. You may also view the Contract of Carriagelink opens in a new window operated by
            external parties and may not conform to the same
            accessibility policies as JetBlue.

Advice on Carrier Liability

Domestic Customers

For travel entirely within the USA, JetBlue’s liability for loss, damage or delay in delivery of baggage is limited to $3,500 per ticketed passenger unless a higher value is declared in advance and additional charges are paid. JetBlue assumes no responsibility for fragile, unsuitably packaged, irreplaceable, essential, or perishable items. JetBlue shall not be liable for loss or damage to items including but not limited to baggage wheels, pockets, pull handles, handles, zippers, hanger hooks, external locks, pull straps, or security straps resulting from fair wear and tear or the ordinary handling of baggage. Please refer to JetBlue’s Contract of Carriagelink opens in a new window operated by
            external parties and may not conform to the same
            accessibility policies as JetBlue for additional information, including the time periods within which you must file a claim or bring an action against JetBlue for loss, damage or delay in delivery of baggage.

International Customers

Passengers on a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that international treaties known as the Montreal Convention, or its predecessor, the Warsaw Convention, including its amendments, may apply to the entire journey, including any portion thereof within a country. For such passengers, the treaty, including special contracts of carriage embodied in applicable tariffs, governs and may limit the liability of JetBlue in respect of death or injury to passengers, and for destruction or loss of, or damage to, baggage, and for delay of passengers and baggage.
If your journey also involves carriage by other airlines, you should contact them for information on their limits of liability. Please refer to JetBlue’s Contract of Carriagelink opens in a new window operated by
            external parties and may not conform to the same
            accessibility policies as JetBlue for additional information, including the limits of liability for services provided in the European Union and the time periods within which you must file a claim or bring an action against JetBlue for loss, damage or delay in delivery of baggage.

Notice of Overbooking Flights

While JetBlue does not intentionally overbook its flights, there is still a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline’s choosing. If there are not enough volunteers, JetBlue will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, including failure to comply with JetBlue’s check-in deadlineslink opens in a new window operated by
            external parties and may not conform to the same
            accessibility policies as JetBlue, persons denied boarding involuntarily are entitled to compensation. Please refer to JetBlue’s Contract of Carriage for the complete rules for the payment of compensation and JetBlue’s boarding priorities (also available at all airport ticket counters and boarding locations). Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with your airline or your travel agent.

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