Here’s the story of Fly-Fi™ and why it’s worth the wait:
Once upon a time...
we set out to the find the best onboard Internet available, but nothing we saw was good enough. All the technology was too slow and often too costly for customers.
We decided...
to do things our own way and give you more than the other guys. So we partnered with our friends at LiveTV to bring you the latest and greatest Ka-band satellite technology.
It's a fact that...
we're much faster than competing Ku-band satellites and older ground-to-air technology...giving you a Wi-Fi experience that feels more like what you have at home or work.
And we all surfed happily ever after.
The best part? Simply Surf, our basic web browsing plan, is FREE during our beta period on flights through June 2014. Services for high-bandwidth applications (like streaming movies) are available for purchase using our Fly-Fi™ Plus plan. Don’t worry – there’s plenty of speed to go around. Just look for the decal on the outside of your aircraft.
Full speed ahead!
We appreciate your patience as we perfect Fly-Fi™ during its beta stage. (Next up is the betta’ stage. We promise.)
Fly-Fi™ FAQs
Why fly with Fly-Fi™? (Now say that five times fast!)
With Fly-Fi™, the things you do daily on your computer, tablet or smartphone can be done in the air – and with impressive speed! Surf, browse, upload, download, search, stream, play, read, watch, listen, write, click, send, receive, buy, "like," post, blog, Instagram, tweet, book a JetBlue flight, you name it. Fly-Fi™ won’t leave your web priorities up in the air.
What's the cost of Fly-Fi™?
While we're in our beta period, our basic web browsing plan, Simply Surf, will be free on flights through June 2014. Services for bandwidth-heavy applications like streaming movies and large downloads will be available for purchase on our Fly-Fi™ Plus plan at $9/hour. Just log in to the Fly-Fi™ portal during your flight and follow the instructions.
How do I know I’m on a Fly-Fi™ plane?
A Fly-Fi™ decal will be visible on the outside of the aircraft beside the boarding door and instructions on how to connect to Fly-Fi™ will be available in your seatback pocket. Although you won't know if the Internet is available on your flight at the time of booking, our team will be tracking Fly-Fi™ enabled planes and each evening we'll be posting Fly-Fi™ flights for the next day's operations on our blog, BlueTales.
How long will it take to get all JetBlue planes equipped with Fly-Fi™?
Installing brand-new satellite technology on our entire fleet is no easy feat—it is basically rocket science after all. Our goal is to roll out Fly-Fi™ over the course of two years, with several planes installed every month, beginning with our Airbus fleet throughout 2014 and followed closely behind by our Embraer E190s.
Is Fly-Fi™ Internet available everywhere JetBlue flies?
Fly-Fi™ Internet connectivity is currently available only over the contiguous U.S. For flights originating outside of the contiguous U.S., Fly-Fi™ Internet connectivity will be available once the aircraft returns to the coverage area. This coverage area does not necessarily guarantee service availability.
Find a Fly-Fi™ plane
Looking to get online onboard? We'll be rolling out Fly-Fi™ across our Airbus fleet throughout 2014, with our E190s following closely behind. You can visit our BlueTales blog the evening before your flight to find out if your plane is equipped with Fly-Fi™.
Please see below for a list of aircraft installed with Fly-Fi™.
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