1. Select a topic
2. Introduce yourself
3. Provide flight info
4. Voice your concern
I have a concern:


Close error message
You’ll need to select a topic to move forward.

Not quite sure what you are looking for? See the most popular questions for some ideas.

Above all else,

JetBlue Airways is dedicated to bringing humanity back to air travel. We strive to make every part of your experience as simple and as pleasant as possible. Unfortunately, there are times when things do not go as planned. If you're inconvenienced as a result, we think it is important that you know exactly what you can expect from us. That's why we created our Customer Bill of Rights. These Rights will always be subject to the highest level of safety and security for our customers and crewmembers.

Learn more about JetBlue's Customer Bill of Rights

Required fields are marked by required
Nice to meet you! We need this information so we can better assist you.
Required fields are marked by required
Required fields are marked by required
How likely are you to recommend jetblue.com to a friend or relative?
/1000 Character limit
A JetBlue representative will reply to your email as soon as possible.


Not a member? Join now to start
earning points and get rewards.

Hi there!
We noticed you have cookies disabled. Please enable your cookies to enjoy the full jetblue.com experience. (And did we mention that our free unlimited snacks onboard include cookies? Yep.)
You appear to be using private browsing. Unfortunately this prevents our site from working as intended. Please turn off private browsing or use a different browser.
Message 3
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Quisque dignissim massa risus, quis ultricies ipsum sagittis ut. In semper convallis leo, eget venenatis arcu convallis et. Proin bibendum semper mauris,