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Service & Emotional Support Animals

JetBlue welcomes service and emotional support animals in the cabin at no additional charge. You’ll be asked at the airport to verify the service the animal provides.

Adding Special Service Requests

To help us accommodate your unique travel needs and provide an exceptional JetBlue experience, we recommend you book your travel as soon as possible and add a Special Service Request (SSR). You can add an SSR and choose your own seat when you book online at jetblue.com or with our free app. Just check the box under the traveler info, and dropdown menus will appear.  

Need help booking or adding a Special Service Request? Please call us at 1-800-JETBLUE (538-2583) (voice) or 711 (TTY). There’s never a fee to add an SSR to an existing booking.  

In addition, please let our airport crewmembers know what assistance you need. 

Know Before You Go 

  • All animals, regardless of declared status, must be trained to behave appropriately in public. 
  • You should add the animal to your reservation when booking online or notify JetBlue at 1-800-JETBLUE (538-2583) of the animal's travel.  
  • We must be notified of emotional support animal or psychiatric service animal travel and receive documentation no later than 48 hours prior to departure. 
  • Emotional support animals are limited to one per customer.  
  • Animals accepted as service, psychiatric service or emotional support animals must be providing disability mitigation directly to the customer who is traveling. 
  • JetBlue accepts only dogs, cats, and miniature horses as emotional support animals.  
  • All animals must remain on the floor. No animal is ever allowed to occupy a seat. 
  • Working animals, such as those that provide comfort for others or services like drug or bomb detection may not travel as service animals on JetBlue.  
  • Service animals in training are not accepted for travel on JetBlue. 
  • Unless you’re at an airport that has a post-security relief area (like JetBlue’s T5 at JFK), if your animal needs to relieve him/herself, you must exit the airport and return through security.  Upon request, assistance will be provided by a JetBlue crewmember to and from the animal relief area. Please ask an airport crewmember for assistance. 

Service Animals

A service animal has been trained to perform an active task to assist the customer traveling.

Psychiatric Service Animals

A psychiatric service animal has been trained to perform a specific task to assist the traveling customer with their psychiatric disability. We must be notified of psychiatric service animal travel and receive the required documentation, as noted below, no later than 48 hours prior to departure. 

Emotional Support Animals

An emotional support animal provides comfort to support a customer's diagnosed mental or emotional disorder. Emotional support animals must be trained to behave appropriately in a public setting. Acceptable emotional support animals are limited to dogs, cats, and miniature horses. We must be notified of emotional support animal travel and receive the required documentation, as noted below, no later than 48 hours prior to departure. 

Traveling with a pet?

The policies and requirements are different than they are for service and emotional support animals.

Prohibited Animals

We never accept the following as service, emotional support, or psychiatric service animals as they pose unavoidable safety and/or public health concerns: 

  • Animals improperly cleaned and/or with a foul odor 
  • Animals who appear to be in poor health 
  • Animals who display aggression 
  • Animals with tusks 
  • Hedgehogs 
  • Ferrets 
  • Insects 
  • Rodents 
  • Snakes 
  • Spiders 
  • Sugar gliders 
  • Reptiles 

Service animals other than cats, dogs, miniature horses will be considered for transport on a case-by-case basis. 

Flying in Mint

JetBlue permits service animals, emotional support, and psychiatric service animals to accompany you in any seat except the emergency exit row, unless the animal obstructs an aisle or other area that must remain unobstructed in order to facilitate an emergency evacuation.  

  • In our Mint seating, you will forfeit the lie-flat feature in order to accommodate your animal on the floor.  
  • If your animal is small enough to fit fully on your lap without touching any part of the seat, the lie-flat feature may be used.  
  • Animal carriers are not permitted in Mint seating during critical phases of flight (taxi, take-off, turbulence, and landing) and so the empty carrier must be stowed in the overhead compartment.  
  • If your animal(s) are of a size that prevents an adjacent customer from utilizing the amenities of their seat, the customer traveling with the animal(s) may need to be re-accommodated in another seat. 

Like a wingman through Security.

TSA Cares provides support for travelers needing accommodations or assistance during the screening process.


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