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Other Medical Concerns 

From allergies to ventilators, here’s an A to Z (almost) on what to expect and what to do to make your travel experience safe and smooth. And speaking of what to expect, you’ll also find our policy for travel during pregnancy below.

Adding Special Service Requests

To help us accommodate your unique travel needs and provide an exceptional JetBlue experience, we recommend you book your travel as soon as possible and add a Special Service Request (SSR). You can add an SSR and choose your own seat when you book online at jetblue.com or with our free app. Just check the box under the traveler info, and dropdown menus will appear.

Need help booking or adding a Special Service Request? Please call us at 1-800-JETBLUE (538-2583) (voice) or 711 (TTY). There’s never a fee to add an SSR to an existing booking.  

In addition, please let our airport crewmembers know what assistance you need. 

Respiratory devices

Onboard oxygen is not provided on JetBlue flights. If you need or may need oxygen during a flight, you are required to travel with a POC.

JetBlue accepts the following respiratory devices in the cabin.  

  • Portable Oxygen Concentrators (POC) approved for air travel
  • Continuous Positive Airway Pressure Machine (CPAP)
  • Bilevel Positive Airway Pressure Machine (BiPAP or BPAP)
  • Ventilator
  • Respirator

JetBlue does not allow the transport or use of compressed oxygen or oxygen generators due to the hazardous material classification. 

Bringing meds or medical devices?

Learn more about TSA accommodations offered or print out a TSA Notification Card.

Nut or pet allergies

Our customers that have allergies to nuts or animals can request a MEDA SSR be added to their booking and should alert JetBlue crewmembers at the gate regarding the allergy accommodations needed.

Deaf or hard of hearing customers

If you’re deaf or hard of hearing and need assistance, please add the Special Services Request to your reservation from the dropdown box in the booking flow. You can also call us at 1-800-JETBLUE (538-2583) or dial 711 for our relay services. There’s never an extra fee charged to add an SSR.

Onboard services

  • An individual safety briefing will be offered to any customer who may need the assistance of another person to move expeditiously to an exit in the event of an emergency, or whose disability prevents them from receiving the safety information presented in the safety briefing. 
  • Assistance with stowing and retrieving carry-on and assistive devices when this assistance is disability-related.
  • Assistance with opening food and drink items, however we are unable to provide assistance with actual eating or drinking.  
  • Assistance to and from the entrance to the lavatory, including utilization of the onboard aisle chair upon request. We are unable to provide assistance within the lavatory or with elimination functions at a customer seat. Please note that lavatories are not accessible, but they are equipped with grab bars and accessible handles. 

Traveling with medication

Medication should always remain with you—never in checked bags.

Please note the following: 

  • Our crewmembers do not provide medical services or administration of medication.  
  • Our aircraft are not equipped with refrigerators, so please plan accordingly. 

Traveling while pregnant

Feel free to plan that family vacay, business trip or babymoon. In fact, moms-to-be may feel like they hit the motherlode with JetBlue’s extra legroom and abundance of free snacks + drinks.

If you’re expecting to deliver within seven days, you’re not allowed to travel on JetBlue, unless you present documentation from your doctor, dated no more than seventy-two (72) hours prior to departure, that states: 

  • The doctor has examined you and found you be physically fit for air travel to and from the destinations requested on the date of the flight.
  • Your estimated date of delivery is after the date of your last flight.

Please note that codeshare and interline partners may have more restrictive policies.  

Other health concerns

If you recently had surgery or are under medical care, please communicate any assistance needed by adding a Special Service Request code to your reservation, then communicate this in person to the JetBlue crewmembers at the gate. If health concerns are observed by JetBlue crewmembers, a note from an attending physician or health assessment at the airport may be required to provide travel. This is to ensure safe travel is possible for you and the other customers on the flight.

Like a wingman through Security.

TSA Cares provides support for travelers needing accommodations or assistance during the screening process.


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