Mobility Assistance

JetBlue will accept battery-powered wheelchairs and mobility aids as checked items only.  

Important info about batteries:  

• Wheelchair batteries are not permitted in the cabin, with the exception of lithium-ion batteries.  
• Any lithium-ion battery that’s been removed from an assistive device must be transported in the cabin with the terminals properly protected, but may not contain more than 300 watt hours or 25 grams of lithium.  
• Customers may carry up to two (2) spare lithium-ion wheelchair batteries as long as the combined total is less than 300 watt hours or 25 grams.  
• If a wheelchair or mobility device does not have a protective housing for a lithium-ion battery, the lithium-ion batteries must be removed, the terminals properly protected from short circuit, and the lithium-ion batteries must be carried onto the aircraft. 
• Lithium metal (non-rechargeable lithium) batteries are not accepted for travel. 
• Both spillable and non-spillable batteries are accepted in wheelchairs and mobility devices.  
• Batteries used for assistive devices require labeling. The outer packaging must be plainly and durably marked "nonspillable" or "nonspillable battery" or "spillable battery" so our crewmembers can exercise proper handling procedures for the different battery types. In the absence of a label, we may consult our battery experts for handling instructions.  
• A battery may be refused if there are obvious signs of damage or it doesn’t meet safety standards. 

JetBlue accommodates one manual, collapsible wheelchair inside the cabin on every aircraft upon request. We are able to stow a second manual, collapsible wheelchair in the cabin with some limitations. Alternately, JetBlue will check your manual wheelchair at the ticket counter or gate upon request.  

• No advance notice is required to stow a wheelchair in the cabin—the accommodation is made on a first requested, first-served basis at the airport.  
• If we cannot accommodate your chair in the cabin, we can gate-check it so it can be retrieved at the plane door upon arrival.  
• You must pre-board in order to have your device stowed in the cabin.  
• To request this accommodation, contact an airport crewmember upon your arrival. We also recommend you add a Special Service Request to your booking.  
• Detachable items such as seat cushions and foot rests should be carried into the cabin. These items do not count toward your carry-on allowance.