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Commitment to Accessibility

JetBlue is committed to providing a website that is accessible to its customers, regardless of technology or ability. We are constantly working to increase the accessibility and usability of our website. JetBlue will continue to improve and work to meet Air Carrier Access Act (ACAA) and Web Content Accessibility Guidelines (WCAG 2.0) from the World Wide Web Consortium (W3C).

What We Have Done to Improve Access

Our focus on meeting customers' growing website accessibility needs reflects our ongoing commitment to providing optimal digital experiences for all audiences.

  • Design with text size increased to 200 percent. Our website provides a design which would allow browsers to handle text enlarged to 200 % that can handle page zooming.
  • Essential keyboard access. Our website provides consistent, logical tab order–left to right, top to bottom using only the keyboard.
  • Providing closed captioning. Videos on our website provides closed captioning services for those who are hearing impaired.

What We Are Still Working On

While JetBlue strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of our online experience. In these instances, we have placed a notification to our customers indicating a link that opens up an external site may not conform to the same accessibility policies at JetBlue.

Assistance Contact Numbers

Should you need general assistance, please call 1-800-JETBLUE (538-2583). The TTY/TDD line for JetBlue is available by dialing 711. There is never an extra fee charged when adding a special service request. JetBlue also offers assistance specific to special needs through the Disability Assistance Line: 1-855-ADA-LINE (232-5463).


Indicates link opens an external site and may not conform to the same accessibility policies as JetBlue.

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