Immediate FAA Ban on Samsung Galaxy Note 7

Last Updated: 10/20/2016 1:00 PM ET

Please be advised, the Federal Aviation Administration (FAA) has issued a complete ban on all Samsung Galaxy Note 7 mobile devices for all air carriers following recent incidents and potential safety concerns. In accordance with FAA guidance and effective Saturday October 15, 2016 at 12:00PM ET, Samsung Galaxy Note 7 devices will not be permitted in checked or carry-on baggage, and may not be carried onboard any JetBlue flight. Customers traveling with these devices will not be permitted to travel.

For details on Samsung’s exchange/recall program click here or call (844) 365-6197.  For more information, please refer to the statement from the FAA, click here.

Zika Virus

Last Updated: 10/20/2016 1:00 PM ET

Customers traveling to/from destinations reported by the CDC to be affected by the Zika virus may qualify to make changes to their current travel plans to alternate destinations or travel dates. Customers may also opt for a refund. Original travel must have been booked on or before August 31, 2016. Please contact us by phone to request a change or refund.

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