Planned System Maintenance | Web and MobileLast Updated: 11/17/2019 10:00 PM ET
We will be performing scheduled maintenance to our website on Monday, November 18, 2019 between midnight and 4 a.m. ET. During this timeframe, customers will be unable to access jetblue.com, mobile.jetblue.com, and the mobile app. For further assistance you may visit our Help pages or Contact Us by phone at any time to speak with a JetBlue crewmember.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Cuba Service ChangesLast Updated: 11/17/2019 10:00 PM ET
Due to an updated U.S. policy regarding travel to Cuba, JetBlue will no longer operate to and from Camagüey, Holguín, and Santa Clara as of December 10, 2019. As a result, we will offer a refund or full credit for customers traveling to/from the following cities on or after Tuesday, December 10, 2019:
- Camagüey, Cuba (CMW)
- Holguín, Cuba (HOG)
- Santa Clara, Cuba (SNU)
Alternatively, customers can choose to rebook travel on available flights operating before December 10, 2019 or be rebooked through Havana, Cuba (HAV). For assistance, please Contact Us.
Travel TipsLast Updated: 11/17/2019 10:00 PM ET
Before you set off on your travels, you can prepare by reviewing the following tips and information.
Double check that your email and phone number are correct on your reservation to ensure you don't miss important information about your upcoming travel. For customers who booked through a third party, you can update your information here, by providing your confirmation code and last name.
TSA Wait Times
TSA wait times can be lengthy. We highly encourage all customers traveling domestically to arrive at the airport a minimum of 2 hours prior to their flight departure time, and all customers traveling internationally to arrive at least 3 hours prior to departure time.
TSA Security Screening
For all domestic and international travel, the following items must be removed from carry-on bags and placed into separate bins for X-ray screening.
- Electronic devices larger than a cell phone, such as laptops, tablets, e-readers, and handheld game consoles.
- Liquids, gels, aerosols, and other liquids must follow the 3-1-1 rule.
- Food or snacks in most cases can stay inside carry-on bags.
- Powders or powder-like substances (for international travel only) cannot exceed 12oz / 350 mL and may require additional screening.
Visit the Department of Homeland Security website for more information.
Remember, 1 under + 1 up!
You can carry on 2 bags max! One (1) item that fits under the seat in front of you—like a purse, daypack, laptop bag or pet carrier—plus one (1) approved carry-on that fits in the overhead bid (space permitting). Click here for details about our carry-on and checked bag policy.