Winter Storm Inga fee waiver

Last Updated: 1/16/2018 4:30 PM ET

Travel agents click here.

Due to the forecasted impact of Winter Storm Inga, affecting the Northeast, Great Lakes and Gulf Coast regions, we will waive change/cancel fees and fare differences for customers traveling Tuesday, January 16, 2018 and Wednesday, January 17, 2018 to/from the following cities:

  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Raleigh/Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Westchester County, NY (HPN)
  • Worcester, MA (ORH)

All customers traveling to/from the airports listed above are encouraged to check the status of their flight online prior to leaving for the airport. Customers with web-enabled mobile devices may check the status of their flight at mobile.jetblue.com.

Customers may rebook their flights for travel through Saturday, January 20, 2018 online in the ‘Manage Flights’ section of jetblue.com or by calling 1-800-JETBLUE (538-2583) prior to the departure time of their originally scheduled flight. Customers with cancelled flights may also opt for a refund to the original form of payment. Original travel must have been booked on or before Monday, January 15, 2018.

 

Terminal construction at Orlando International Airport, FL (MCO)

Last Updated: 1/16/2018 4:30 PM ET

As part of a long-term airport modernization project at Orlando International Airport, FL (MCO), the Automated People Mover (APM) trains used to shuttle customers between the main terminal and the JetBlue gate area (Gates 1-29) will be completely renovated between July 2017 and March 2018.

Throughout the construction period, a single APM train will remain operational to shuttle customers between the terminal and gate area. In the unlikely event of a train service disruption, and during periods of overnight preventative maintenance, the airport will provide bus transportation. Customer service ambassadors will be on-site to help direct customers—click here for construction updates.

We recommend arriving at the airport 3 hours prior to your flight departure, and please be sure to check the status of your flight online or via the JetBlue app prior to arriving at the airport.

For airport information, including check-in times and terminal information, click here.

Security directive on personal electronic devices & additional screening requirements for international customers

Last Updated: 1/16/2018 4:30 PM ET

Please be advised the Department of Homeland Security/Transportation Security Administration (DHS/TSA) has recently issued new requirements regarding personal electronic devices (PEDs) larger than a cell phone for flights traveling to the United States from international destinations. While customers are still allowed to bring PEDs onboard, increased and extensive security screenings, that may include interviews, will be conducted in accordance with this mandated DHS/TSA security directive.
 
All customers are encouraged to arrive at the airport early and allow extra time for travel due to the increased security screening. Please be sure to check the status of your flight online or via the JetBlue app prior to arriving at the airport. For airport information, including check-in times and terminal information, click here.
 
For additional details from the DHS, click here.

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