Winter Storm Avery fee waiver

Last Updated: 11/14/2018 4:00 PM ET

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Due to inclement weather impacting the Northeast, we will waive change/cancel fees and fare differences for customers traveling Thursday, November 15, 2018 to/from the following cities:

  • Baltimore, MD (BWI)
  • Hartford, CT (BDL)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Providence, RI (PVD)
  • Washington, DC (DCA)
  • Washington, DC (IAD)
  • Westchester County, NY (HPN)
  • Worcester, MA (ORH)

All customers traveling to/from the airports listed above are encouraged to check the status of their flight online or at mobile.jetblue.com prior to leaving for the airport.

Customers may rebook their flights for travel through Saturday, November 17, 2018 online in the ‘Manage Flights’ section of jetblue.com or by calling 1-800-JETBLUE (538-2583) prior to the departure time of their originally scheduled flight. Customers with cancelled flights may also opt for a refund to the original form of payment. Original travel must have been booked on or before Wednesday, November 14, 2018.

California Wildfires fee waiver

Last Updated: 11/14/2018 4:00 PM ET

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Due to wildfires impacting California, we will waive change/cancel fees and fare differences for customers traveling Saturday, November 10 through Friday, November 16, 2018 to/from the following cities:

  • Burbank, CA (BUR) 
  • Los Angeles, CA (LAX)
  • Oakland, CA (OAK)
  • Sacramento, CA (SMF)
  • San Francisco, CA (SFO)

All customers traveling to/from the airports listed above are encouraged to check the status of their flight online or at mobile.jetblue.com prior to leaving for the airport.

Customers may rebook their flights for travel through Wednesday, November 21, 2018 online in the ‘Manage Flights’ section of jetblue.com or by calling 1-800-JETBLUE (538-2583) prior to the departure time of their originally scheduled flight. Customers with cancelled flights may also opt for a refund to the original form of payment. Original travel must have been booked on or before Saturday, November 10, 2018.

New and updated TSA security screening procedures

Last Updated: 11/14/2018 4:00 PM ET

Please be advised of the following new and updated screening procedures for carry-on bags, issued by the Department of Homeland Security/Transportation Security Administration (DHS/TSA).

For all domestic and international travel, the following items must be removed from carry-on bags and placed into separate bins for X-ray screening:

  • Electronics larger than a cell phone
  • Liquids – please note that the 3-1-1 rule still applies

Customers may also be asked to remove food and snacks, including any type of food or drink in powdered form.

Personal electronic devices on international flights

Personal electronic devices (PEDs) larger than a cell phone are required to be removed from carry-on bags for flights traveling to the United States from international destinations.

While customers are still allowed to bring personal electronic devices on board, increased and extensive security screenings that may include interviews will be conducted in accordance with this mandated DHS/TSA security directive.

Powders on international flights

Customers traveling to the United States from international destinations may be subject to additional screening if carrying powders.

Effective as of June 30, 2018, new security measures now limit the quantity of substances in powder form in the aircraft cabin. As a general rule, a customer will not be allowed to carry on powders in a quantity exceeding that of a typical soda can (350ML/12 Fluid OZ). To avoid having these items taken during security screening, it is recommended that all powders be placed in checked bags.

There are some exceptions, including baby formula, prescribed medications, and crematory containers. For more information, please visit the DHS website.

Remember, 1 under + 1 up!

You can carry on 2 bags max! One (1) item that fits under the seat in front of you—like a purse, daypack, laptop bag or pet carrier—plus one (1) approved carry-on that fits in the overhead bin (space permitting). Click here for details about our carry-on and checked bag policy.

All customers are encouraged to arrive at the airport early and allow extra time for travel due to the increased security screening. Please be sure to check the status of your flight online or via the JetBlue app prior to arriving at the airport. For airport information, including check-in times and terminal information, click here.

Construction at Ronald Reagan Washington National Airport (DCA)

Last Updated: 11/14/2018 4:00 PM ET

Ronald Reagan Washington National Airport (DCA) is in the process of a significant construction project, which is slated to add a new terminal and improve security in Terminals B/C. JetBlue operates out of Terminal B.

During the construction, customers can expect the following impact:

  • Increased roadway congestion and lane closures in front of Terminals B/C
  • Shuttle and rideshare services have been relocated on the Ticketing level of Terminals B/C
  • Taxis and personal vehicles only will be allowed to pick up/drop off on the Baggage level
  • Curbside doors 2 and 5 to Ticketing/Check-In will be closed. Enter and exit the Ticketing lobby using doors 1, 3, 4, and 6. 

To avoid delays, consider using Metrorail service or use the Terminal garages for pick up and drop off as they are outside the construction zone.

For the latest construction updates visit flyreagan.com/ProjectJourney.

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