Hurricane Maria fee waiver

Last Updated: 9/22/2017 5:15 PM ET

Travel agents click here.

Due to the forecasted impact of Hurricane Maria on the Caribbean region, we will waive change/cancel fees and fare differences for Customers traveling Tuesday, September 19, 2017 through Tuesday, September 26, 2017 to/from the following cities:

  • Antigua (ANU)
  • Barbados (BGI)
  • La Romana, DR (LRM)
  • Puerto Plata, DR (POP)
  • Punta Cana, DR (PUJ)
  • Santiago, DR (STI)
  • Santo Domingo, DR (SDQ)
  • St. Lucia (UVF)

Customers may rebook their flights for travel through Saturday, October 7, 2017 online in the Manage your flight section of jetblue.com or Contact Us prior to the departure time of their originally scheduled flight. Customers with cancelled flights may also opt for a refund to the original form of payment. Original travel must have been booked on or before Sunday, September 17, 2017.

Caribbean hurricane fee waivers

Last Updated: 9/22/2017 5:15 PM ET

Travel agents click here.

Due to the impact of recent hurricanes in the Caribbean region, we will waive change/cancel fees and increases in fare for customers within the parameters below. Customers may rebook their flights online in the Manage your flight section of jetblue.com or Contact Us prior to the departure time of their originally scheduled flight. Customers with JetBlue cancelled flights may also opt for a refund to the original form of payment. 

Puerto Rico (BQN, PSE, SJU), St. Croix (STX), St. Maarten (SXM),  Turks & Caicos (PLS), St. Thomas (STT), and Santa Clara, Cuba (SNU)

Due to extensive damage incurred by weather events in the Caribbean, customers traveling beyond September 30, 2017 to Puerto Rico (BQN, PSE, SJU), St. Croix (STX), St. Maarten (SXM), Turks and Caicos (PLS), St. Thomas (STT) and Santa Clara (SNU) may change/cancel their flights. Refer to the fee waiver terms below. A difference in fare will apply for customers choosing to travel to an alternate destination.  


Puerto Rico

Customers traveling Tuesday, September 19, 2017 through Wednesday, November 15, 2017 to/from the following city:

  • Aguadilla, PR (BQN)
  • Ponce, PR (PSE)
  • San Juan, PR (SJU)

Customers can rebook online in the Manage your flight section of jetblue.com or Contact Us prior to the departure time of their originally scheduled flight. New flights must be rebooked by Wednesday, November 1, 2017, and travel must be completed by Wednesday, November 15, 2017. Original travel must have been booked on or before Monday, September 17, 2017


St. Croix (STX)

Customers traveling Tuesday, September 19, 2017 through Wednesday, November 15, 2017 to/from the following cities:

  • St. Croix (STX)

Customers can rebook online in the Manage your flight section of jetblue.com or Contact Us prior to the departure time of their originally scheduled flight. New flights must be rebooked by Wednesday, November 1, 2017, and travel must be completed by Wednesday, November 15, 2017. Original travel must have been booked on or before Monday, September 17, 2017.


St. Maarten (SXM)

Customers traveling Tuesday, September 5, 2017 through Tuesday, May 1, 2018 to/from the following city:

  • St. Maarten (SXM) 

Customers can rebook online in the Manage your flight section of jetblue.com or Contact Us prior to the departure time of their originally scheduled flight. New flights must be rebooked by Sunday, October 15, 2017, and travel must be completed by Tuesday, May 18, 2018. Original travel must have been booked on or before Sunday, September 10, 2017


 Turks & Caicos (PLS)

Customers traveling Tuesday, September 5, 2017 through Friday, December 15, 2017 to/from the following city:

  • Turks & Caicos (PLS) 

Customers can rebook online in the Manage your flight section of jetblue.com or Contact Us prior to the departure time of their originally scheduled flight. New flights must be rebooked by Sunday, October 15, 2017, and travel must be completed by Friday, December 15, 2017. Original travel must have been booked on or before Monday, September 10, 2017


St. Thomas (STT) 

Customers traveling Tuesday, September 5, 2017 through Monday, January 15, 2018 to/from the following city:

  • St. Thomas (STT) 

Customers can rebook online in the Manage your flight section of jetblue.com or Contact Us prior to the departure time of their originally scheduled flight. New flights must be rebooked by Sunday, October 15, 2017, and travel must be completed by Monday, January 15, 2018. Original travel must have been booked on or before Sunday, September 10, 2017


Santa Clara, Cuba (SNU)

Customers traveling Wednesday, September 6, 2017 through Saturday, September 30, 2017 to/from the following city:

  • Santa Clara, Cuba (SNU)

Customers can rebook online in the Manage your flight section of jetblue.com or Contact Us prior to the departure time of their originally scheduled flight. New flights must be rebooked by Sunday, October 15, 2017, and travel must be completed by Tuesday, October 31, 2017. Original travel must have been booked on or before Tuesday, September 5, 2017

Security directive on personal electronic devices

Last Updated: 9/22/2017 5:15 PM ET

Please be advised the Department of Homeland Security/Transportation Security Administration (DHS/TSA) has recently issued new requirements regarding personal electronic devices (PEDs) larger than a cell phone for flights traveling to the United States from international destinations. While customers are still allowed to bring PEDs onboard, increased screenings will be conducted on a random basis in accordance with the DHS/TSA directive.
 
All customers are encouraged to allow more time for travel in the event they are randomly selected for extra security screening. Please be sure to check the status of your flight online or via the JetBlue app prior to arriving at the airport. For airport information, including check-in times and terminal information, click here.
 
For additional details from the DHS, click here.

Terminal construction at Orlando International Airport, FL (MCO)

Last Updated: 9/22/2017 5:15 PM ET

As part of a long-term airport modernization project at Orlando International Airport, FL (MCO), the Automated People Mover (APM) trains used to shuttle customers between the main terminal and the JetBlue gate area (Gates 1-29) will be completely renovated between July 2017 and March 2018.

Throughout the construction period, a single APM train will remain operational to shuttle customers between the terminal and gate area. In the unlikely event of a train service disruption, and during periods of overnight preventative maintenance, the airport will provide bus transportation. Customer service ambassadors will be on-site to help direct customers—click here for construction updates.

We recommend arriving at the airport 3 hours prior to your flight departure, and please be sure to check the status of your flight online or via the JetBlue app prior to arriving at the airport.

For airport information, including check-in times and terminal information, click here.

Presidential announcement on Cuba policy changes June 16, 2017

Last Updated: 9/22/2017 5:15 PM ET

JetBlue is committed to continuing air service between the U.S. and Cuba. We plan to operate in full compliance with the President’s new policy. We will review the policy and the specific regulations once they are available to determine any impact to our operations or to our customers.

The Department of the Treasury's Office of Foreign Assets Control (OFAC) has issued guidance on the new regulations, which will be issued in the “coming months” (OFAC, June 16). Customers with questions on whether they are allowed to travel under the new policy will need to self-determine if they are qualified to travel, just as they do now. Customers should check www.treasury.gov for information as it becomes available and refer to the OFAC FAQs regarding these changes.

All JetBlue flights between the U.S. and Cuba will continue as scheduled at this time. Customers who booked travel prior to the President’s announcement on June 16 should consult the OFAC FAQ for additional guidance.

Customers who need additional support can contact us at 1-800-JETBLUE (538-2583) for assistance.

Runway construction

Last Updated: 9/22/2017 5:15 PM ET

The following airports are undergoing runway improvement projects which could impact operations for all air carriers:

  • New York, NY (JFK)
  • New York, NY (LGA)

During construction, customers traveling to/from these airports may experience longer taxi times or flight delays. 

As always, we recommend you check the status of your flight online or via the JetBlue app prior to arriving at the airport.

For airport information, including check-in times and terminal information, click here.

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