Hurricane Humberto Fee Waiver

Last Updated: 09/16/2019 05:00 PM ET

Travel agents click here.

 

Due to Hurricane Humberto, we will waive change/cancel fees and fare differences for customers traveling Wednesday, September 18 through Thursday, September 19, 2019 to/from the following city:

  • Bermuda (BDA)

 

Customers may rebook flights through Sunday, September 22, 2019 online in the Manage Flights section of jetblue.com or by contacting us prior to the departure of their originally scheduled flight. Customers with cancelled flights may also opt for a refund to the original form of payment. Original travel must have been booked on or before Monday, September 16, 2019.

Runway Construction at San Francisco International Airport (SFO)

Last Updated: 09/16/2019 05:00 PM ET

San Francisco International Airport (SFO) is currently undergoing a runway improvement project through late September 2019. During this period, taxiways and runway use will be impacted. Customers traveling on all airlines operating at SFO may experience extended taxi times, flight delays, and cancellations (particularly during times of local and surrounding adverse weather conditions). 

 

While we are doing everything we can to keep you informed, customers experiencing travel disruptions can Contact us at 1-800-JETBLUE (538-2583) for rebooking options.

You can find additional information from the SFO airport here. As always, we suggest you check the status of your flight online or via the Jetblue app prior to arriving at the airport.

Travel Tips

Last Updated: 09/16/2019 05:00 PM ET

Before you set off on your travels, you can prepare by reviewing the following tips and information.

Stay Updated

Double check that your email and phone number are correct on your reservation to ensure you don't miss important information about your upcoming travel. For customers who booked through a third party, you can update your information here, by providing your confirmation code and last name.

 

Customers can also receive updates via the JetBlue mobile app or check flight status online. For airport information, including check-in times and terminal information, click here.

TSA Wait Times

TSA wait times can be lengthy. We highly encourage all customers traveling domestically to arrive at the airport a minimum of 2 hours prior to their flight departure time, and all customers traveling internationally to arrive at least 3 hours prior to departure time.

TSA Security Screening

For all domestic and international travel, the following items must be removed from carry-on bags and placed into separate bins for X-ray screening.

  • Electronic devices larger than a cell phone, such as laptops, tablets, e-readers, and handheld game consoles.
  • Liquids, gels, aerosols, and other liquids must follow the 3-1-1 rule.
  • Food or snacks in most cases can stay inside carry-on bags.
  • Powders or powder-like substances (for international travel only) cannot exceed 12oz / 350 mL and may require additional screening.

 

Visit the Department of Homeland Security website for more information.

Remember, 1 under + 1 up!

You can carry on 2 bags max! One (1) item that fits under the seat in front of you—like a purse, daypack, laptop bag or pet carrier—plus one (1) approved carry-on that fits in the overhead bid (space permitting). Click here for details about our carry-on and checked bag policy.

Major Runway Construction

Last Updated: 09/16/2019 05:00 PM ET

Two of our focus cities, New York (JFK) and Fort Lauderdale (FLL), are currently undergoing major runway construction through the fall season of 2019. Customers on all airlines operating at JFK and FLL may experience extended taxi times, flight delays, and possible cancellations (particularly during times of adverse weather conditions).

 

We're doing everything we can to minimize disruptions and keep you informed. As always, we suggest you check the status of your flight online or via the JetBlue mobile app for the most up-to-date information. 

 

You can learn more about these projects at the Port Authority of New York & New Jersey (PANYNJ) and the Broward County Airport Master Plan websites.

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Changing your trip

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