When you take a JetBlue Getaways vacation, we strive to make every part of your trip feel like, well, a vacation. Unfortunately, there are times when things do not go as planned. If you're inconvenienced as a result, we think it’s important that you know exactly what you can expect from us. That's why we offer customers around-the-clock 360 Support* to ensure you’ll enjoy peace of mind on every vacation you book—before and during travel.
If airfare price goes up:
If hotel and/or car price goes up:
Customer must involuntarily extend vacation:
Customer must involuntarily shorten vacation:
*Good for Getaways packages with travel beginning as of 9/20/12.
An event outside the reasonable control of JetBlue. It includes events such as weather conditions; acts of government or airport authorities such as ATC mandated ground delays or ground stops; runway closures; airport construction that interferes with JetBlue's operation and other events that are not reasonably foreseen, predicted, or anticipated by JetBlue.
A delay, cancellation or diversion of 3+ hours that is caused by a Force Majeure Event. Examples include weather, a runway closure, ATC delays, airport construction.
A delay, cancellation or diversion of 3+ hours that is not caused by a Force Majeure Event. Examples include: schedule changes, crew unavailability due to JetBlue’s scheduling (not due to weather-event related disruption); delay or cancellation due to maintenance; that which is considered reasonably within JetBlue’s control.
Flight is not cancelled nor delayed 3+ hours (business as usual).
Includes any component added to a reservation other than flight, hotel and car rental, such as amusement parks, tours, show tickets, etc.