Special assistance

JetBlue welcomes the opportunity to provide caring customer service to our customers with disabilities. In order to provide the assistance for your unique travel needs, JetBlue recommends the following:

  • Make your reservation as early as possible.
  • Contact 1-800-JETBLUE (1-800-538-2583) to add your special service request to an existing reservation or to enlist the help from one of our friendly Reservation Crewmembers in making your reservation. There is never a booking fee when requesting these special services.
  • JetBlue offers assistance specific to special services needed through the Disability Assistance Line. Call 1-855-ADA-LINE (855-232-5463) to identify accommodations needed when traveling on JetBlue.
  • Let the Airport Crewmembers know of your requests when you check in or arrive at the gate.

Our Crewmembers look forward to providing you with a wonderful JetBlue Experience.

Wheelchair assistance

Airport assistance

JetBlue is pleased to provide assistance to our Customers who require Mobility/Wheelchair Assistance. Airport wheelchair service is available at all airport locations.

Please note: JetBlue does not offer curbside service at most of our airport locations. It is required that you make the request with a JetBlue crewmember inside the terminal so we can provide the curbside assistance needed.

Lifts/ramps

Level entry boarding (jet bridge) is not available in all JetBlue cities. Some cities may use alternate boarding and deplaning methods in place of jet bridges. If you are unable to ascend or descend stairs, we recommend requesting special assistance with boarding and deplaning when making a reservation so our airport crewmembers can have the required equipment available. There may be an initial waiting period when the additional equipment needed is being utilized for another flight. Click here for the cities that do not have jet bridge level entry.

"Meet and Assist"

This service is offered to escort our customers to the gate and from the gate upon arrival when a wheelchair is not needed. The customer is mobile and able to walk but needs additional assistance. Please speak with one of our reservation crewmembers at 1-800-JETBLUE and they will be happy to add this service to your reservation for you.

Friend or Family member assistance

Customers wishing to have a friend or family member assist them to the departure gate or meet them at the arrival gate may request a gate pass at the ticket counter. When TSA security levels are high, this request may not be granted.

Boarding details

JetBlue offers pre-boarding/silent boarding on all of our flights for customers needing assistance.

  • Silent Boarding must be requested at the gate prior to our general boarding announcements.
  • Silent Boarding includes boarding first and assistance with stowing belongings.

JetBlue’s procedure is as follows:

  • Silent Boarding —For those customers who have requested or identified as needing assistance in boarding. Customers must be present prior to the beginning of boarding to have this service. No announcement is made.
  • Priority Boarding for Mosaic and Even More® Space customers that have purchased upgraded seating.
  • Pre-boarding for families with children under the age of two and customers needing additional assistance that may have missed silent boarding
  • General Boarding — Offered in 5 row increments beginning at the back of the aircraft
  • All remaining customers.
  • Unaccompanied minors.

Interested in changing your seat assignment? Just click here and provide your confirmation number, last name of the first person on the reservation and your origin and destination city.

Aisle chair

We have specially-designed wheelchairs for our immobile customers to use in reaching their seats when boarding and deplaning our aircraft.

  • If the use of an aisle chair is needed to assist in boarding and transferring to a seat, we recommend requesting this service when making your reservation.
  • Upon arrival at the airport, please notify a JetBlue crewmember that the aisle chair will be needed to assist with boarding and transferring into a seat.
  • If needed, a transfer sling and slide board will be provided to help with the transfers.

Service animals

JetBlue welcomes service animals in the cabin, at no additional charge. JetBlue will accept one service animal per qualified individual with a disability. JetBlue will make every reasonable effort to accommodate you in the event that you require the assistance of two or more service animals. You may purchase a second seat so that the animal can be accommodated in accordance with FAA safety regulations or wait until a later flight (if the animals cannot be accommodated together at a single passenger seat).

Please note the following when traveling with a service animal:

  • In order to provide the best accommodations, it is very helpful to advise us of your service animal prior to your flight by calling 1-800-JETBLUE.
  • Service animal(s) may not obstruct an aisle or any other area used for an emergency evacuation. Service animals typically should remain on the floor; however, if the animal is small and well-behaved, circumstances may permit the animal to remain in your lap during all stages of flight.
  • Certain unusual service animals (e.g. snakes, other reptiles, ferrets, rodents and spiders) pose unavoidable safety and/or public health concerns and will not be allowed on JetBlue flights. The release of such an animal in the aircraft could result in a direct threat to the health or safety of customers and crewmembers.
  • Service animals in training are not accepted.
  • Service animals may not occupy a seat.
  • Except for travel to Puerto Rico and the U.S. Virgin Islands, there are currently no vaccination requirements for service animals on domestic flights – Click Here for Pet or Service/Emotional Support Animal Vaccination and Documentation Requirements
  • JetBlue will provide assistance to and from airport animal relief areas for customers and their service animals. Locations vary by airport; please ask an Airport Crewmember at the ticket counter or gate for assistance and/or directions.

Types of service animals

Service animals - A service animal has been through some type of training to perform a specific active function, such as path finding, picking up objects, carrying things, providing additional stability, responding to sounds, etc

Note: JetBlue will only accept service animals that are providing necessary assistance to the individual who is traveling.

Emotional Support/Psychiatric Service Animals - An emotional support or psychiatric service animal can only be used by persons with a diagnosed mental or emotional disorder and need not have specific training for that function but must be trained to behave appropriately in a public setting.

Service animals

Service animals shall have identifiers such as identification cards, other written documentation, presence of harnesses, tags or “the credible verbal assurances of a qualified individual with a disability using the animal.”

Please note: documentation is not required as a condition for permitting an individual to travel with his or her service animal in the cabin unless a customer’s verbal assurance is not credible.

International travel with a service animal

If you are traveling with a service animal on an international flight, please read the additional health documentation requirements here.

Emotional support animals

Emotional support/psychiatric service animals require current documentation (i.e., not more than one year old) on letterhead or prescription from a licensed mental health professional or physician* stating the following:

  • The customer has a mental health-related disability.
  • The animal accompanying the customer is necessary to the customer's mental health or treatment.
  • The individual providing the assessment of the customer is a licensed mental health professional and the customer is under his or her professional care.
  • The date and type of the mental health professional's license and the state or other jurisdiction in which it was issued.

*Any licensed mental health professional (e.g., psychiatrist, psychologist, licensed clinical social worker) including a medical doctor who is specifically treating a customer’s mental or emotional disability.

Service animals

  • Advise JetBlue of your service animal prior to travel by calling 1-800-JETBLUE (1-800-538-2583) to ensure seating accommodations are available.
  • Service animal(s) may not obstruct an aisle or any other area used during an emergency evacuation.
  • Service animals must remain on the floor unless the animal is small enough and well-behaved to be on the lap of the customer. At no time is the animal allowed to occupy an aircraft seat.
  • Unusual animals such as snakes, reptiles, ferrets, rodents or spiders are NOT allowed on JetBlue flights. Emotional support birds are accepted if the wings are clipped and it is caged.
  • Service animals in training are NOT accepted.
  • Domestic U.S. cities, with the exception of Puerto Rico and the U.S. Virgin Islands, do not require vaccination documentation.
  • International Destinations have vaccination and documentation requirements Click Here for Pet or Service/Emotional Support animal requirements to travel.
  • Assistance will be offered by JetBlue Crewmembers to and from the Airport Pet Relief Areas upon request. Please ask an Airport Crewmember for directions to the relief area in the individual airport.

JetBlue’s Complaints Resolution Official (CRO)

When a disability-related challenge arises while traveling with JetBlue, there are specially-trained crewmembers at each airport that are empowered to respond to your concerns. A JetBlue Complaints Resolution Official (CRO) ensures that federal regulations and JetBlue policies and procedures are strictly followed. You may ask to speak to a CRO at the airport as the need arises. If you need to speak to a CRO after you have left the airport, please call 1-800-JETBLUE and one will be provided on the telephone to discuss your concerns.

Ventilators, Respirators, BiPAP and CPAP Machines

Portable electronic personal ventilators, respirators, and continuous positive airway pressure (CPAP) and BiPAP machines approved by the FAA may be carried and used on board JetBlue Airways, in accordance with specific FAA guidelines.

You must provide a forty-eight (48) hour advance notification to reservations if you require the use of a ventilator, respirator, BiPAP or CPAP machine onboard. Reservations will ensure the device you are planning to use is on the list of current, approved devices and will provide guidance on the number of batteries you will need for your flight.

The U.S. Department of Transportation/FAA permits air carriers to accept only those devices with manufacturer labeling indicating the device meets FAA requirements. Currently JetBlue Airways does not allow devices not meeting the new labeling requirements on our aircraft. Please ensure your device has the appropriate labeling.

Please note some of our aircraft have in-seat electrical power but it is not available for ventilators, respirators, BiPAP or CPAP machines. Therefore, customers must have an ample supply of fully charged batteries plus 50% extra battery time for the flight to cover any unforeseen delays.

Ventilators, respirators and CPAP machines are considered assistive devices. They must be stowed and used in the passenger cabin consistent with applicable TSA, FAA and other regulations governing carry-on luggage. Some seating restrictions may be necessary to comply with certain FAA safety rules.

Wheelchair information

Wheelchair information download form. Please click here to download form.