JetPaws
JetPaws is an exclusive program designed to give owners all the tips and tools they need for a smooth trip with their pet, from start to finish. We're committed to all our customers, including the four-legged ones!
JetPaws
Travel Guide
The what, where and when of traveling with your pet
List of pet-friendly establishments in popular destinations
About JetPaws
This free program includes:
Carrier bag-tag — a special bag-tag will be attached to your pet carrier at check-in so everyone knows your pet is ready to fly.
Travel Petiquette™ — a handy list of all the social graces for pet travel.
TrueBlue points — earn 300 TrueBlue points on each flight segment when traveling with your pet. If you're not already a TrueBlue member, sign up now. It's free.
Haute Dogs & Cool Cats
JetPaws offers custom pet travel products for purchase including a comfy Pet Carrier designed by JetBlue and Cindy Adam's Jazzy® Park Avenue Dog and a nifty JetPaws Pet Travel Kit.
Before you go
- Check the vaccination and documentation required for each destination on your trip.
- Don't forget your pet's identification tags and license.
- Remember your pet carrier can not exceed 17"L x 12.5"W x 8.5"H and the combined weight of your pet and the carrier must not exceed 20 pounds.
Booking your pet
Call 1-800-JETBLUE (538-2583). Pets can not be booked online.
Remember:
- There is a non-refundable pet fee of $100 per flight segment.
- It is best to book early. A limited number of pets are allowed on each flight.
- Only one pet per customer is allowed.
- Your pet carrier can not exceed 17"L x 12.5"W x 8.5"H and the combined weight of your pet and the carrier must not exceed 20 pounds.
- Your pet and carrier count as one personal item onboard.
At the airport
- Check in your pet at the "Full Service" counter.
- At the security check-point, remove your pet and carry (or walk) it while the pet carrier is x-rayed.
- Your pet and carrier count as one personal item onboard.
- All pets must remain inside the pet carrier while at the airport and onboard the aircraft.
- If your pet needs to relieve itself, you must exit the airport and return through security.
Travel checklist
Traveling with your pet is a breeze when you're well-prepared and informed. Use the checklist below to ensure you have everything you need for a smooth trip:
- Necessary vaccinations and documentation
- ID tags
- Pet license
- Approved pet carrier (no larger than 17"L x 12.5"W x 8.5"H)
- Pet snacks and treats
- Pet supplies for the trip
- A pre-flight workout for your pet. That way they'll adapt more quickly to their new surroundings and sleep better.
