JetPaws

JetPaws is an exclusive program designed to give owners all the tips and tools they need for a smooth trip with their pet, from start to finish. We're committed to all our customers, including the four-legged ones!

Travel Guide cover

JetPaws
Travel Guide

The what, where and when of traveling with your pet

List of pet-friendly establishments in popular destinations

About JetPaws

This free program includes:

Carrier bag-tag — a special bag-tag will be attached to your pet carrier at check-in so everyone knows your pet is ready to fly.

Travel Petiquette™ — a handy list of all the social graces for pet travel.

TrueBlue points — earn 300 TrueBlue points on each flight segment when traveling with your pet. If you're not already a TrueBlue member, sign up now. It's free.

Dog in a case

Haute Dogs & Cool Cats

JetPaws offers custom pet travel products for purchase including a comfy Pet Carrier designed by JetBlue and Cindy Adam's Jazzy® Park Avenue Dog and a nifty JetPaws Pet Travel Kit.

Before you go

  • Check the vaccination and documentation required for each destination on your trip.
  • Don't forget your pet's identification tags and license.
  • Remember your pet carrier can not exceed 17"L x 12.5"W x 8.5"H and the combined weight of your pet and the carrier must not exceed 20 pounds.

Booking your pet

Pets can be booked online or you can call 1-800-JETBLUE (538-2583).
Remember:

  • There is a non-refundable pet fee of $100 each way.
  • It is best to book early. A limited number of pets are allowed on each flight.
  • Only one pet per customer is allowed.
  • Your pet carrier can not exceed 17"L x 12.5"W x 8.5"H and the combined weight of your pet and the carrier must not exceed 20 pounds.
  • Your pet and carrier count as one carry-on bag onboard.
  • We can not accept pets going to Jamaica (MBJ and KIN), Barbados (BGI), St Lucia (UVF) the Cayman Islands (GCM) and Trinidad and Tobago (POS).

At the airport

  • Check in your pet at the "Full Service" counter.
  • At the security check-point, remove your pet and carry (or walk) it while the pet carrier is x-rayed.
  • Your pet and carrier count as one carry-on bag onboard.
  • All pets must remain inside the pet carrier while at the airport and onboard the aircraft.
  • If your pet needs to relieve itself, you must exit the airport and return through security.

Frequently Asked Questions

Travel checklist

Traveling with your pet is a breeze when you're well-prepared and informed. Use the checklist below to ensure you have everything you need for a smooth trip:

  • Necessary vaccinations and documentation
  • ID tags
  • Pet license
  • Approved pet carrier (no larger than 17"L x 12.5"W x 8.5"H)
  • Pet snacks and treats
  • Pet supplies for the trip
  • A pre-flight workout for your pet. That way they'll adapt more quickly to their new surroundings and sleep better.