JetBlue Schedule Change Policy

JetBlue makes every effort to avoid schedule changes where possible; however they can occur and may have an impact on your traveler's plans. Customers are allowed only one adjustment per schedule change. For any subsequent changes made to the reservation and ticket all fees and increase in airfare will apply.

Please reference the chart below for rebooking and cancellation options:

Schedule change is up to 1:59 hours Schedule change is 2 hours or greater
Rebooking Options at time of schedule change Rebook the customer to any flight within the same city pairs or to a co-located city on the same day, day prior or day after the original flight. Rebook the customer to any flight within the same city pairs or to a co-located city on the same day, day prior, or day after the original flight.
All change fees and fare differences are waived however the appropriate waiver code must be used when processing the even exchange. All change fees and fare differences are waived however the appropriate waiver code must be used when processing the even exchange.
Cancelling Options at time of schedule change Cancel the customer's reservation without penalty. Cancel the customer's reservation without penalty.
Ticket must remain in OPEN status for future use. NOTE: ARC Agencies can also place the funds in an MCO. Ticket must remain in OPEN status for future use. NOTE: ARC Agencies can also place the funds in an MCO.
Increase in airfare will apply at time of any future exchange. Upon customer request, a refund may be processed back to original form of payment without penalty.
Refunds to original form of payment are not permitted. Use of the appropriate waiver code is required.
Use of the appropriate waiver code is required.

JetBlue recognizes the following airports as co-located cities for use when rebooking a schedule changed flight.

  • Boston: BOS, PVD, ORH
  • Los Angeles: LGB, BUR, LAX
  • New York: JFK, LGA, EWR, HPN, SWF
  • San Francisco: SFO, OAK, SJC
  • South Florida: PBI, FLL
  • Tampa Bay: SRQ, TPA
  • Washington D.C.: IAD, DCA

Agency process and responsibility

Agencies will be notified of all JetBlue scheduled changes via the GDS. Segments will be changed to a TK status and agencies will be required to provide the following:

  • Notification of schedule changes to customers
  • Removal of old or changed segments
  • Travel Agents must reissue tickets at least 24 hours prior to scheduled departure
  • Re-accommodating customers and reissuing tickets where schedule changes require manual intervention

Please visit the following pages for waiver code information to be used when exchanging a ticket for a customer involved in a schedule change.