If a customer does not cancel their flight prior to scheduled departure time resulting in a no-show, the ticketed fare is forfeited. If a customer calls to cancel their flight the same day as departure, they have two options:
Note: Interline bookings may be eligible for same day no show changes depending on the circumstances and if they meet the minimum connect times. For all Same Day No Show requests for Interline Bookings, call the Interline and Distribution Support team at 1-888-JETBLUE option 3.
All customers MUST change/cancel their flight prior to departure in order to qualify for a refund back to original form of payment. If a customer no shows for a flight, the ticket must remain in OPEN status and is good for one year from the date of issuance. Any refunds processed on no show tickets will result in a debit memo.