If a customer does not cancel their flight prior to scheduled departure time resulting in a no-show, the ticketed fare is forfeited. If a customer calls to cancel their flight the same day as departure, they have two options:

  1. Customer can rebook to any flight the same day for the applicable change penalty fee per person.
  2. Customer can choose to have the value of the ticket placed in an MCO or VMPD/EMD minus the applicable cancellation fee per person if the PNR was booked and ticketed through the GDS. This will need to be completed by the travel agency that originally booked the reservation.

Requirements to use the Same Day No Show fee for rebooking

Note: Interline bookings may be eligible for same day no show changes depending on the circumstances and if they meet the minimum connect times. For all Same Day No Show requests for Interline Bookings, call the Interline and Distribution Support team at 1-888-JETBLUE option 3.

No Show policy for refundable fare bookings

All customers MUST change/cancel their flight prior to departure in order to qualify for a refund back to original form of payment. If a customer no shows for a flight, the ticket must remain in OPEN status and is good for one year from the date of issuance. Any refunds processed on no show tickets will result in a debit memo.