Travel agents can make minor name corrections on JetBlue (279)-validated tickets and reissue/even exchange the ticket without any penalties in most cases. Minor name corrections are allowed to ensure that a customer's ticket matches their government issued photo identification. Name corrections are not allowed to substitute one customer for another. That would be considered a name change, and would be subject to our name change policy found here.

To complete a name correction, the following criteria must be met:

When the above criteria is met, an agency can make a change to one of the following for a name correction:

  1. Last Name only
  2. First/Middle Name only
  3. Inverted Name only
  4. Duplicate Names

Agencies may not make a combination of changes. (i.e. First/Last Name and Middle Name correction). Any further changes would be subject to our name change/transfer policy.

Specific guidelines listing the allowable changes are listed in the table below.

Instructions

  1. Reference the chart below and select one of the allowable name corrections.
  2. Whenever possible, correct the name on the original PNR, if that is not possible then book a new PNR with the correct name.
  3. Attempt to secure the same fare class that is ticketed, but if that cannot be done, book the flight in the lowest available fare class.
  4. Secure Flight Passenger Data (SFPD) must be re-entered with the new name. Reference the TSA website at www.tsa.gov/stakeholders/secure-flight-program for more information.
  5. Cancel the flights from the original booking if you were not able to correct the name using that PNR. This will release the seats back into inventory and avoid a debit memo being issued for holding duplicate space on the same flight.
  6. Reissue the ticket by doing an even exchange and utilizing the waiver code "NAMECRT" in the Tour Code box.
  7. The OSI entry below must be added to both the original PNR and the new PNR.
  8. Failure to comply with the JetBlue name correction policy will result in a debit memo.

LAST NAMES – Only one of the below criteria may be used

Guidelines Acceptable Example Not Acceptable Required Documentation and Waivers
Corrections to the last name are limited to 3 characters. Smith to Smyth
Nielson to Nelson
Anderson to Andersen
Smith to Smitherby
Nielson to Needleman
Anderson to Adamson
OSI: OSI B6 NAME CORRECTION 3 LETTERS LAST NAME ONLY
Adding a last name or hyphenating a last name is permitted so long as the original last name is not changing. Jones/Michelle to Jones Burns/Michelle
Johnson/Brenda to Johnson-Hayes/Brenda
Jones/Michelle to Jonas Burns/Michelle
Johnson/Brenda to Johnsen-Hayes/Brenda
OSI: OSI B6 NAME CORRECTION ADDED SECOND NAME TO LAST NAME

FIRST/MIDDLE NAMES – Only one of the below may be used

Guidelines Acceptable Example Not Acceptable Required Documentation and Waivers
Corrections to the first and middle names are permitted when changing a nick-name to a
legal name.
Mike to Michael
Bobby to Robert
Peggy to Margaret
Mike to Mitchell
Bobby to Brenda
Peggy to Pamela
OSI: OSI B6 NAME CORRECTION TO FIRST/MIDDLE NAME ONLY
Changing to a completely different name is not permitted. Sue Kate to Susan Katherine
Dick Jeff to Richard Jeffery
Sue Kate to Sarah Katherine
Dick Jeff to Richard Jack
OSI: OSI B6 NAME CORRECTION TO FIRST/MIDDLE NAME ONLY
Minor spelling corrections of up to 3 characters of the first name are permitted. Bryan to Brian
Kasidy to Casidy
Michel to Michael
Brian to Breeanna
Casidy to Kassadee
Michel to Mikeala
OSI: OSI B6 NAME CORRECTION TO FIRST/MIDDLE NAME ONLY

INVERTED AND DUPLICATED NAMES

Guidelines Acceptable Example Not Acceptable Required Documentation and Waivers
A Customers first and last names are inverted on the ticket. Carter/James to James/Carter Carter/James to Jamie/Carter OSI: OSI B6 NAME CORRECTION INVERTED NAME
A Customers last name was listed twice by mistake on the ticket. Jones/Jones
Peter/Peter
Jones/Maria
Adams/Peter
OSI: OSI B6 NAME CORRECTION DUPLICATE LAST NAME