All bookings on JetBlue Airways travel documents must comply with JetBlue's Contract of Carriage, and with all applicable fare rules. We will continue to provide information to our Agency Partners to ensure that all GDS users take a consistent approach when using GDS services to reserve space and issue tickets for JetBlue customers. GDS practices that are considered a violation of JetBlue's policies will be addressed in the form of a debit memo.


Duplicate bookings
In order to ensure the most accurate availability is accessible to all of our customers, JetBlue will cancel all duplicate bookings as soon as they are identified; the inventory in these bookings will be returned to availability.

A duplicate reservation where two or more flights are booked for the same traveler is prohibited.

Examples of duplicate bookings include:

JetBlue recognizes there are situations where two customers with the same name could be traveling on the same itinerary (i.e. father/son with same name) in a different reservation. Even if the reservations are ticketed, please ensure that both customers are enrolled in TrueBlue and enter each customer's respective TrueBlue number in the PNR to prevent cancellation.

JetBlue will allow the agency to refund the most recent ticket back to the original form of payment. We will waive the change/cancel penalty fee required by our fare rules; however a $50 Service Charge debit memo will be issued to the travel agency for administrative costs.

Group bookings
Currently JetBlue does not support group bookings through the GDS. Any requests for group space should be submitted to the JetBlue Groups department via the online form that can be found here. You can also contact JetBlue Groups at 1-888-538-2583 Option 2.


In order to manage our seat inventory and prevent abuse, JetBlue has a churning policy that will be activated after the first Ticketing Time Limit on the PNR expires and flights are cancelled by our revenue integrity tool. Any subsequent flights added to the PNR will be subject to an instant ticketing policy, otherwise the flights will be cancelled within 2 hours.

Emergency Contact Information

By collecting emergency contact information in advance of airport check-in, you will provide our mutual customers with the best possible service. Travelers who do not have passport and PCTC indicators in their PNR will have to be asked these questions at check-in, increasing the transaction time.

This information is to be used by the Department of State solely for family notification purposes in the event of an aviation disaster, and will be kept confidential.

What is needed:

Inactive segments

All inactive segments must be removed from the GDS PNR prior to the calendar day of departure. Inactive segments include those with the status codes of HL, HX, NO, UN, UC, SC, TK, US or WK. Inactive segments that are not cancelled 24 hours prior to departure are subject to cost recovery fee charges from JetBlue.

Secure Flight Passenger Data (SFPD)

The TSA Secure Flight Program requires Travel Agents to enter the customer's legal name, date of birth and gender in the SSR DOCS format, and allows for an optional redress number against government watch lists for domestic and international flights. PNRs without complete Secure Flight Passenger information may be subject to cancellation, tickets inhibited, and the potential for booking violation fees.

See the TSA Secure Flight website for more information

TrueBlue frequent traveler program

To earn TrueBlue points for flights booked via the GDS, please add the traveler's 10-digit TrueBlue account number to the reservation. Check with your GDS provider for the correct format for entering a frequent flyer number.

For more information about the reciprocal frequent flyer agreements JetBlue has with some airline partners, visit our TrueBlue website here.

Wait listing

JetBlue does not allow wait lists for any flight segments.