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JetBlue Airways carefully reviews all reservations to address unnecessary GDS costs. Any ticketing infractions made and/or not corrected will result in a debit memo and a service charge.
Below are some example violations for which a debit memo will be issued:
Each debit memo issued by JetBlue Airways is subject to a service charge and the travel agency agrees to pay the service charge included as part of any issued debit memo. Service charges are non-negotiable and will not be waived.
Memo Manager & BSPLink
JetBlue will be using the ARC Memo Manager to electronically issue all agency debit memos for U.S. travel agencies. This system allows agents to review, correspond and pay memos online using Memo Manager. If you have already registered, please remember to check your account and correspond with us on any debit or credit memos. The ARC system manager is set to contact agencies who are not signed up for the program if they receive a memo.
If you are not already registered, please register to access, view and correspond to memos. Agents are also able to pay or dispute a memo online using Memo Manager.
Visit www.arccorp.com and select Memo Manager under Tool Logins. If you need assistance, contact the ARC customer service center at 703-816-8003 or csc@arccorp.com. For more information on ARC Memo Manager Process or to sign up for a Memo Manager Webinar training class or view the self paced online training demo, please visit www.arccorp.com.
JetBlue will utilize BSPLink for issuing debit memos for bookings made outside of the U.S. Contact IATA for assistance with access to BSPLink.
For questions regarding any JetBlue issued debit memos please correspond with JetBlue via Memo Manager for ARC agencies or via the email address debitmemos@jetblue.com for BSP agencies.
Debit memos and service charges can be paid through ARC Memo Manager or by cashier’s check. Information for mailing the check can be found on the debit memo.
Travel agencies are encouraged to quickly review and notify JetBlue of any disputes or questions. Memos should be submitted for payment through your next sales report.
Waiver Codes
JetBlue has limited usage of waiver codes. We currently issue them for large weather events and for schedule changes. For weather related events, waiver code information can be found in the Travel Advisory section on jetblue.com. If your PNR is involved in a schedule change, JetBlue will send an OSI containing a unique waiver code to use should the new flight not be acceptable. Visit the Schedule Change section below for our full policy.
Waiver codes should be entered into the Tour Code box in the exact format provided by JetBlue Airways. Do not add waiver codes to any other areas of the ticket as it will cause problems with ticketing endorsements, and may result in a debit memo. Waiver codes not entered exactly as provided by JetBlue may result in a debit memo.
Auto-populated text in the Endorsement box should not be removed or altered. Removed or altered Endorsement text will result in a $50 service charge debit memo.
Authorization
To receive authorization for anything that is outside of JetBlue Airways policy, you must contact us at 1-800-JETBLUE (538-2583) and speak to a JetBlue crewmember. Authorization is at the discretion of JetBlue Airways. Authorization must be written documentation in the record of the ticket. JetBlue Airways does not honor verbal authorizations. Any actions taken without proper authorization documented in the record will result in a debit memo for the amount of the violation plus a $50 service charge.
Canceling, Changing and Re-issuing Refundable Tickets
Cancellations made in the GDS prior to flight departure do not require a call to JetBlue Airways.
Per JetBlue’s fare rules, cancellations must be made in the GDS prior to flight departure to qualify for a full refund to the traveler’s original form of payment. Cancellations made after flight departure must result in the ticket remaining in Open status and are valid for one year from date of issuance.
Changing and re-issuing refundable tickets will not be charged a processing fee. Any difference in fare must be collected if greater, and refunded to the original form of payment if less.
Tickets that are refunded after departure time will result in a debit memo for the full value of the ticket plus a $50 service charge.
Canceling, Changing and Re-issuing Nonrefundable Tickets
Cancellations made in the GDS prior to flight departure do not require a call to JetBlue Airways.
Per JetBlue fare rules, a processing fee applies to cancellations and changes on all nonrefundable tickets. Any flight segments cancelled before scheduled departure will retain ticket value for future use and are valid for one year from date of issuance. At the time of future use, the processing fee must be applied and any difference in fare, if greater, must be collected. All nonrefundable residual values remain nonrefundable and must be placed on an MCO or VMPD at the time of the exchange, otherwise the residual value is forfeited. All MCOs issued from nonrefundable tickets must be marked as nonrefundable and state “For B6 Transportation Only.” Debit memos may be issued for incorrectly marked MCOs.
If any part of the ticket is unused after the ticketed departure date, and the reservation has not been cancelled, the ticket has no value and will be marked as USED per our no-show policy.
Once the value of a nonrefundable ticket has been applied towards the purchase of a new ticket, the original ticket is considered valueless.
Honoring a Lower Fare
If a lower fare for the exact same itinerary becomes available after you have ticketed the reservations, JetBlue offers a courtesy honor of that fare. Travel agents must contact JetBlue Airways at 1-800-JETBLUE (538-2583) at the time the lower fare becomes available. The travel agent must agree to JetBlue taking control of the PNR and the ticket, which means the travel agency will no longer be able to make subsequent changes to the reservation; everything must be completed by JetBlue from that point on.
The $100 change fee will be waived; however the resulting credit will go in to the customer’s Travel Bank account which is managed and redeemable directly with JetBlue Airways.
Travel agents are not permitted to honor a lower fare by exchanging the ticket themselves via the GDS. A debit memo will be issued for this violation in the amount of the fare difference plus a $50 service charge.
Duplicate Reservations
JetBlue Airways does not allow customers to hold more than one reservation for travel on the same date to one or more destinations. A duplicate reservation where two or more flights are booked for the same traveler — when it is evident the traveler(s) will only be able to use one — is prohibited. Creating reservations for a traveler when one already exists in the JetBlue Airways internal reservation system, or any GDS, are considered duplicate reservations.
If a travel agent creates exact duplicate bookings (domestic or international) with identical data (same dates, flights and amount) the most recent ticket can be refunded to the original form of payment after permission is given by JetBlue. We will waive the $100 cancellation fee required by our fare rules; however a $50 service charge debit memo will be sent to the travel agency for administrative costs.
Plating on JetBlue Airways
Any ticket plated on JetBlue Airways must contain at least one JetBlue Airways operated segment. In the event that a ticket is plated on JetBlue Airways and all segments are operated by other airlines, a $50 service charge debit memo will be issued to the travel agent.
Ticketing Time Limits
JetBlue offers traditional travel agencies the courtesy of midnight next day ticketing time limits. This only holds a seat on the aircraft for your customer in the fare class you booked and not the actual fare. JetBlue recommends holding the seat in the fare class you intend to issue the ticket for to avoid that class from selling out overnight. However, certain sale fares may expire prior to the TTL, or advance purchase requirements may no longer be met at the time of ticketing. It is the responsibility of the travel agent to make sure the fare you are issuing a ticket for is still valid. Reservations held in Y class will be subject to the lowest selling fare at time of ticketing. Any tickets issued for expired fares or advance purchase overrides will be subject to a debit memo for the fare violation amount plus a $50 service charge.
Re-issues
All changes made by a travel agent require that the ticket be re-issued, with fees and fare difference collected, at the time of the change. If the travel agent is unable to complete the re-issue at the time the change is made, the agent should not make the change as our Revenue Integrity system may cancel the changes and a debit memo may be issued for holding seats on a flight segment that has not been ticketed.
JetBlue Airways airport crewmembers are not responsible for re-issuing or collecting fees for changes made by travel agencies.
JetBlue currently has an interline agreement with Aer Lingus (EI), South African Airways (SA), American Airlines (AA), EL AL Israel Airlines (LY), Emirates Airlines (EK), and Cape Air (9K). JetBlue currently has an Operating Codeshare with Lufthansa (LH) and a Marketing Codeshare with Cape Air (9K). All PNRs should be E-ticketed and plated on the appropriate carrier based on the agreement and the industry standard rules for Electronic Ticketing.
Services on jetblue.com Agents and customers can access jetblue.com to select seats, purchase EML (Even More Legroom) seats, view their itinerary or check in for a flight. However, access to the services requires use of the JetBlue Record Locator. GDS record locators cannot be used to access the 'Manage Your Flights' feature on jetblue.com.
The following changes for reservations booked through the GDS must be done by the travel agent:
When assisting customers who booked through a travel agent, the only actions JetBlue can perform for the customer or the travel agent include:
JetBlue customer service contact numbers:
If a customer has service related issue that they would like to bring to JetBlue's attention they should visit our website and fill out our Speak Up survey jetblue.com/help/contactus/
JetBlue.com/travelagents
This site has been decommissioned. Agents who previously used jetblue.com/travelagents to make bookings can now make bookings through the GDS or using their old account information at companyblue.jetblue.com.
Any miscellaneous fees, such as unaccompanied minor fees and pet fees, must be transacted directly with JetBlue. Please contact JetBlue at 1-800-JETBLUE (538-2583). This transaction is separate from the travel agency issued ticket and the funds for this transaction will not be settled through ARC or BSP processes but must be paid directly to JetBlue. In the event of any changes to the customer's flight plans, changes or refunds (if eligible) of these miscellaneous transactions must be completed directly with JetBlue.
Once a PNR has been ticketed name changes are not permitted on that PNR however JetBlue will allow you to use the ticket for another customer provided you book a new PNR, charge the increase in fare and charge the appropriate change fee. In order to make the ticket transferrable you must cancel the reservation and rebook a new one at the current selling fare for the new customer. Then process an exchange on the original ticket. You can also refund the original ticket to an MCO for ARC agencies or a VMPD for BSP agencies, charging the $100 cancellation fee and then use that MCO/VMPD as form of payment on the new ticket.
There are two options for minor name spelling corrections there are 2 options:
For JetBlue Refundable Fares, changes and cancellations for a full refund are permitted prior to scheduled departure. Such changes are subject to availability and any applicable difference in airfare. If the fare is fully refundable, then a refund can be processed following industry standard guidelines.
For JetBlue Nonrefundable Fares, changes or cancellations may be made prior to scheduled departure for a fee of $100 per person plus any applicable difference in airfare. If a nonrefundable reservation is not changed or cancelled prior to scheduled departure, all money associated with the reservation is forfeited. It is best for agency issued tickets to process your own reissues, as this will allow the agency to maintain control of the ticket. JetBlue will not be issuing waiver codes and non-refundable fares should not be submitted for refund via the ARC/BSP settlement process. JetBlue will issue debit memos for any refunds given on non-refundable fares.
For JetBlue Nonrefundable Fares, the travel agent can cancel the itinerary and leave the ETR/VCR in ‘OPEN’ status for use by the customer at a later date at which point the appropriate change fee would be applied. A second option would be to refund the value of the ETR/VCR less the change fee to an MCO (Miscellaneous Charge Order) for ARC agencies or a VMPD (Virtual Miscellaneous Paper Document) for BSP agencies that can be used for payment on a new PNR at a later date.
Non-refundable tickets in the event of death or serious Illness
In the event that a customer is asking for a refund due to a death in the family or a family member being seriously ill, JetBlue's policy is that all non-refundable tickets are non-refundable. If the customer wishes to cancel their flights, the value of the ticket minus the cancel fee can be placed in an MCO for use at a later date. In the case of death of the customer, JetBlue will evaluate the circumstances on an individual basis. Please contact JetBlue at 1-800-JETBLUE (538-2583) and inform the Customer Support Agent that you are requesting a refund due to the death of the customer.
Non-refundable tickets in the event of military orders
JetBlue will waive change/cancel fees for active members of the military and members of their immediate family traveling on the same itinerary if their travel plans need to be changed or canceled due to deployment or transfer. Please contact JetBlue at 1-800-JETBLUE (538-2583) for assistance with these PNRs. The military deployment/transfer must be verified by providing a faxed verification to JetBlue (fax number will be given out by a JetBlue representative) and once verification has been received, the credit may be issued by refunding the value of the ticket to an MCO which may be used for travel at a later date.
Transfer of unused tickets between travelers
Unused tickets should be used by the original customer. If that customer will not be traveling and would like someone else to use the ticket, refund the value of that ticket minus the cancel fee to an MCO for use at a later time.
Refunding of duplicate tickets
In some cases, customers or agencies may accidentally book the identical itinerary twice. If the ticket was issued within 24 hours, you will have the ability to void the duplicate ticket. If it is outside the 24 hour window, please contact JetBlue at 1-800-JETBLUE (538-2583) for assistance with these requests.
Residual value in an exchange
In the event that an exchange from a higher priced fare to a lower fare results in a residual value, the difference may be applied toward the $100 change fee. Any remaining residual value may be applied to an MCO for future use. If the travel agency is unable to apply remaining residual value to an MCO, then that value is forfeited.
Inadvertent change of ticket status
If you inadvertently change the status of a ticket and need JetBlue to correct it for you, please call us at 1-800-JETBLUE (538-2583) or email TravelAgentSupport@jetblue.com for assistance.
JetBlue makes every effort to avoid schedule changes where possible, however they can occur and may have an impact on your traveler’s plans. In the event of a schedule change that is greater than 30 minutes from the original departure time, customers are allowed only one adjustment per schedule change. For any subsequent changes made to the reservation all fees and increase in airfare will apply.
The customer or the travel agency must call JetBlue at 1-800-JETBLUE (538-2583) for any changes to itineraries that have been impacted by a schedule change greater than 30 minutes in order to have the increase in fare and change fee waived.
Schedule change less than 30 minutes
If the schedule change is less than 30 minutes from the original scheduled departure time, customers can change the impacted flight but all change fees and difference in fare will apply. If a customer should choose to cancel their flight as a result of a schedule change that is less than 30 minutes, the cancellation fee will apply and the remaining funds can be placed on an MCO for use for future travel. If the issuing agency is unable to issue an MCO, the ticket may be left open for one year from the original outbound travel date and can be used at a later time.
Schedule change more than 30 minutes and less than four hours
If the schedule change is 30 minutes or greater from the original scheduled departure time, customers can change the impacted flight to a new flight that is one day prior, one day later or to another flight that day. Any increase in fare and the change fee will be waived. If a customer should choose to cancel their flight as a result of a schedule change that is greater than 30 minutes but less than four hours, the cancellation fee will be waived and the remaining funds can be placed on an MCO for use for future travel. If the issuing agency is unable to issue an MCO, the ticket may be left open for one year from the original outbound travel date and can be used at a later time. A call to JetBlue to is required to get permission to rebook the ticket without penalty.
Schedule change four hours or more
If the schedule change is greater than four hours from the original scheduled departure time, customers can change the impacted flight to a new flight that is one day prior, one day later or to another flight that day. Any increase in fare and the change fee will be waived. If a customer should choose to cancel their flight as a result of a schedule change that is four hours or greater, the cancellation fee will be waived and the remaining funds can be placed on an MCO for use for future travel. If the issuing agency is unable to issue an MCO, the ticket may be left open for one year from the original outbound travel date and can be used at a later time. A call to JetBlue to is required to get permission to rebook the ticket without penalty. Actual refunds to the original form of payment will ONLY be given upon customer request after evaluation of the options available by a JetBlue representative. For schedule changes under four hours, no refunds to original form of payment will be given.
Other airline schedule changes
JetBlue has agreements with Aer Lingus (EI), Cape Air (9K), Lufthansa (LH) and South African Airways (SA) and American Airlines (AA). If the PNR is booked as a Codeshare or Interline with one of our partners, then we will work accordingly to get the customer on a flight that connects to the other airline.
If a customer is traveling on a mixed PNR with JetBlue and another carrier other than those listed above, JetBlue is not responsible for the other carrier’s schedule change and all change fees and increase in fare will apply if the customer needs to make a change to the JetBlue segment due to a schedule change on another airline. If the schedule change involves a JetBlue flight that is booked on another airline’s ticket stock, please contact the validating carrier for assistance. If the other carrier has a schedule change that results in a misconnect to or from a JetBlue flight and changes are needed, all change fees and increases in fare will apply.
Standard seats
JetBlue is pleased to offer travel agents and their customers the ability to assign a specific seat using the Interactive Seat Map and Pre Reserved Seats functionality offered by the GDS. Please contact your GDS help desk for information on how to use this functionality for your specific GDS.
Even More Legroom seats
Even More Legroom (EML) seats can be booked and paid for at jetblue.com/seats. This transaction is separate from the travel agency issued ticket and the funds for this transaction will not be settled through ARC or BSP processes but must be paid directly to JetBlue. In the event of any changes to the customer’s flight plans, changes to EML seats must be completed directly with JetBlue. Any customer may also upgrade to an EML seat at a check-in either online, at a kiosk or with a JetBlue Customer Service agent at the airport.
Extra Seat Request (EXST)
An extra seat may be purchased for customers needing additional seating room:
SSR EXST B6 NN1 JFKMCO0031Y31JUL-1SMITH/ROBERT.OVERSIZED
Baggage allowance for extra seat
When you purchase an extra seat, you increase your checked baggage allowance with the extra seat. The carry-on baggage allowance remains the same per person.
Length of seatbelts
Our seatbelts are 45 inches in length and customers can request 25 inch extensions onboard the aircraft.
JetBlue is an Electronic Ticketing carrier and Travel Agents must ticket their GDS PNRs without JetBlue's assistance. All travel agency ticketing will follow industry standard Electronic Ticketing guidelines and messaging.
'Ticketless' transactions utilizing SSR messages to send customer credit card information to JetBlue for ticketing purposes have been eliminated. If the old SSR message with credit card information is sent to JetBlue a ticket WILL NOT be issued.
Ticketing and baggage agreements
JetBlue currently has ticketing and baggage agreements with Cape Air (9K), Aer Lingus (EI), Lufthansa (LH), South African Airways (SA) and American Airlines (AA). For Cape Air flights, JetBlue will be the validating carrier. Aer Lingus, Lufthansa and South African Airways, El Al Israeli Airlines and Emirates Airlines will be the validating carrier for their respective flights. American Airlines and JetBlue have a bilateral ticketing agreement and you can ticket an itinerary containing both JetBlue and American on either airline’s stock. Through check-in is available for all partners. If the booking contains segments for JetBlue and one of our partner carriers then the plating carrier will receive the TKNE message and pass it on to the partner. If the booking contains segments for JetBlue and an airline that we do not have Ticketing and Baggage agreements with, then 2 separate tickets must be issued and each airline will receive their respective TKNE message.
Maximum segments
The maximum number of segments permitted will be 16 coupons in a JetBlue ticket. Open segments are not permitted.
Flight firming/ticketing time limits
In order to meet the growing needs of today's business traveler, JetBlue Airways offers all traditional travel agencies the convenience of midnight next day ticketing time limits. JetBlue fares will have a Ticketing Time Limit (TTL) of 23:59 (local agency time) of the day following the booking date. However, many online travel agencies have booking processes that require purchase at time of booking.
JetBlue uses an automated Revenue Integrity system to manage their Flight Firming process and any agency booking that has not been ticketed by midnight the day after the booking has been made will be canceled. The agency PNR will be updated with an SSR advising of the cancellation. Unticketed Y Class bookings will be treated just like any other unticketed booking and will be canceled at midnight the next day.
Here's how it works:
Since government contract fares do not require advance ticketing, we require an OSI indicating when a PNR is for travel on these types of fares. Example OSI:
Infant ticketing
Infant tickets are required for all international flights. For U.S. domestic flights, infants do not require tickets unless they are occupying their own seat. Lap children under the age of 2 on U.S. domestic flights do not need to be ticketed. JetBlue expects all agencies to ticket their own international infants using the GDS.
Ticketing settlement
JetBlue settles through ARC for all agency ticketed transactions in the United States, Puerto Rico and the U.S. Virgin Islands. JetBlue settles through BSP's in Canada, Bermuda, Bahamas, Barbados, Dominican Republic, Mexico, Colombia, Costa Rica, Jamaica, Aruba, St. Maarten, Saint Lucia, and Turks & Caicos.
Valid use of 279-ticket stock/validity
Tickets issued on JetBlue Airways 279-ticket stock (only electronic tickets) are valid for travel, one-year from the original ticket issue date. All ticket exchanges must be processed within one year from the original ticket issue date. If an agency reissues a ticket more than one-year past the original issue date a debit memo will be issued. Travel operated solely by another carrier and ticketed with another airlines' fare is prohibited on JetBlue’s 279-ticket stock. If you issue a ticket that does not meet these qualifications, your client may be denied boarding and you will receive a debit memo.
Ticket validity
Tickets issued on JetBlue Airways 279-ticket stock (only electronic tickets) are valid for travel, one-year from the original outbound date of travel. Ticket reissues and new travel must be complete within one year from the original ticket issue date. If an agency reissues a ticket with new travel dates that are more than one-year past the original outbound date a debit memo will be issued.
Authorization to ticket on JetBlue ticket stock
U.S. and Canadian Agencies with a valid IATA/ARC number should contact their CRS / GDS Help Desk with any questions regarding authorization to ticket on 279-ticket stock.
Travel agencies with a valid IATA number in Bermuda, Barbados, Jamaica, Dominican Republic, Aruba, Bahamas, Mexico, Costa Rica, Colombia, St. Maarten, Saint Lucia, and Turks & Caicos requesting ticketing authorization should send an email to JetBlue at agencysettlesupport@jetblue.com.
At this time JetBlue participates in a limited number of BSP’s. Travel agencies in other countries may book directly with JetBlue at www.jetblue.com.
Baggage
Overpack. Underpay. On JetBlue your first bag flies for free. So go ahead and pack an extra pair of shoes or that "just in case" outfit. Read more
Unaccompanied minors
An unaccompanied minor is a child between the ages of 5 and under 14 years traveling alone. There is an $100 per person fee each way for unaccompanied minors traveling on JetBlue. Read more
Traveling with pets
JetPaws is JetBlue's exclusive program designed to provide pets and their owners the tips and tools they need for a smooth trip from start to finish. We're simply committed to each and every one of our customers—including the four-legged ones. Read more
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