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Booking policies

Did you create a duplicate booking? Read on to find out how to fix it and check out other important policies.

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Change & cancellation policy

Need to change a flight? Check out our policies for refundable and nonrefundable fares.

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Chargeback policy

Avoid chargebacks, follow these ARC guidelines.

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Contact information

Need to get a hold of us? Find the number for your specific need.

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Debit Memo information

Don't want to get a debit memo? Check out our policies and be in the know about what is required when ticketing on JetBlue.

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Government/Military fares

Do you book GSA travel? Read on to find out the requirements for booking a GSA fare on JetBlue.

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Honoring a lower fare

Did the fare you bought last week go down? Read on to find out how to issue a credit for the fare difference.

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IROP/weather event policy

Flight canceled due to weather? Get information for how to rebook or refund using a waiver code.

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Name changes

Need to use that ticket for another customer? Check out our name change policy and instructions for exchanging the ticket.

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Name correction policy

Did you misspell that name? Read on for waiver code information and how to fix the incorrect name.

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Schedule change policy

Are those new flight times not going to work? Rebook your customer using a waiver code without calling JetBlue.

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No Show policy

Did your customer miss their flight? Read on to find out how to rebook them per our no show policy.

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Seat assignments

Need seats for your customers? Get a seat assignment right in your GDS or go online at www.jetblue.com to buy an Even More® Space seat.

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Ticketing authority

Need ticketing authority granted for your agency? Email our Distribution Support Desk for help.

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Ticketing policies

Want to know our flight firming policies? Read on to make sure your segments are ticketed before the ticketing time limits run out.

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