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Booking policies
Did you create a duplicate booking? Read on to find out how to fix it and check out other important policies.
Learn MoreChange & cancellation policy
Need to change a flight? Check out our policies for refundable and nonrefundable fares.
Learn MoreDebit Memo information
Don't want to get a debit memo? Check out our policies and be in the know about what is required when ticketing on JetBlue.
Learn MoreGovernment/Military fares
Do you book GSA travel? Read on to find out the requirements for booking a GSA fare on JetBlue.
Learn MoreHonoring a lower fare
Did the fare you bought last week go down? Read on to find out how to issue a credit for the fare difference.
Learn MoreIROP/weather event policy
Flight canceled due to weather? Get information for how to rebook or refund using a waiver code.
Learn MoreName changes
Need to use that ticket for another customer? Check out our name change policy and instructions for exchanging the ticket.
Learn MoreName correction policy
Did you misspell that name? Read on for waiver code information and how to fix the incorrect name.
Learn MoreSchedule change policy
Are those new flight times not going to work? Rebook your customer using a waiver code without calling JetBlue.
Learn MoreNo Show policy
Did your customer miss their flight? Read on to find out how to rebook them per our no show policy.
Learn MoreSeat assignments
Need seats for your customers? Get a seat assignment right in your GDS or go online at www.jetblue.com to buy an Even More® Space seat.
Learn MoreTicketing authority
Need ticketing authority granted for your agency? Email our Distribution Support Desk for help.
Learn MoreTicketing policies
Want to know our flight firming policies? Read on to make sure your segments are ticketed before the ticketing time limits run out.
Learn More
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