JetBlue is committed to provide the lowest fare for its flights on its website. An exception to this is for other airlines JetBlue partners with who might have lower fares for their segments via their website, ticket office, or telephone reservations.
JetBlue will promptly provide to customers and the public information about any change in flight status (including cancellations, delays of 30 minutes or more, or diversions) within 30 minutes of the carrier learning about the change, by providing information in the boarding gate area (for a flight at a U.S. airport), Flight status displays, on its website, and through its telephone reservation system, on request.
JetBlue will make every reasonable effort to return mishandled bags within 24 hours. We will reimburse customers for reasonable expenses that occur because of any delay on domestic flights (or as required by international agreements on international flights), and will reimburse customers for any fees associated with the transportation of a lost bag.
Following receipt of payment from a customer, JetBlue will allow reservations to be held at the quoted fare for at least 24 hours after the reservation is made, if the reservation is made one week or more prior to the flight’s departure. If such reservation is canceled within 24 hours of booking, payment will be refunded in full to the customer without assessment of a cancellation fee.
For all other reservations, JetBlue’s rules regarding fare refunds are set forth in Section 4 of the Contract of Carriage. Subject to refund rules set forth in Section 4, JetBlue strives to provide credit card refunds promptly and cash or check refunds within 20 days upon receipt of all necessary information. This includes refunds of fees for optional services on flights from which the Customer was bumped due to an oversales situation. Some fares are nonrefundable.
Please see the Contract of Carriage for more information.
JetBlue will accommodate customers with disabilities and other special needs, including during Ground Delays consistent with its obligations under 14 C.F.R. Part 382.
For more information, please see JetBlue’s guidelines for customers with special needs or; Contract of Carriage for more information.
JetBlue is dedicated to meeting customer’s essential needs during lengthy tarmac delays. To see our commitment to you, click here.
JetBlue does not overbook flights. However some situations, such as flight cancellations and reaccommodation, might create a similar situation. For more information about your options and compensation, please see Sections 27 and 38 of our Contract of Carriage.
JetBlue operates two types of aircraft. Information on both aircraft types, including seatmaps and lavatory information, can be found here.
JetBlue’s TrueBlue program was developed to recognize its customers. The TrueBlue Terms and Conditions can be found here.
If you wish to cancel a purchased itinerary, please go to Manage your flights and check on the specific rules for the fare in question.
Carrier will notify customers in a timely manner of changes to their travel itinerary. For more information, please reference our Contract of Carriage.
JetBlue is dedicated to customer service. If you have a compliment or complaint, you can reach us via our Contact Us page. All complaints will receive a written acknowledgement of receipt within 30 days of receipt, and provide a substantive response to the complaint within 60 days of receipt.
JetBlue recognizes a flight misconnection or cancellation can cause frustration and therefore offers several services. Please reference our Bill of Rights or Sections 25 and 26 of our Contract of Carriage.