Q. Why should I purchase a Go Pack?
A. Go Pack is designed to provide customers who make frequent trips between the same group of cities. Go Pack offers convenience, simplicity and great value guaranteed to travel fast between metro areas—for work or leisure.
Q. Can I transfer my Go Pack to another person?
A. Yes. The Go Pack codes in a Go Pack may be divided among multiple travelers, but each individual Go Pack code is valid for only one customer for one booking; if you and another traveler each wish to use a Go Pack code on the same flight, you must complete separate bookings using two separate codes.
Q. Are Go Packs one-way or round-trip?
A: Each Go Pack code is good for one-way travel only. You must book a separate return trip using another code. This offers great flexibility if you’re not sure when you’re coming back.
Q. When is the Go Pack available for sale?
A. August 28th – September 6th, 2012 or while supplies last.
Q. When can I book travel using my Go Pack?
A. You'll receive you Go Pack codes on September 12th, 2012. Please be sure to check your Spam/Junk e-mail folder as well (sometimes it gets caught up in there) for the e-mail with the codes. You may begin booking travel between 9/12 and 12/19/2012.
Q. When can I travel using my Go Pack?
A. Wednesday 9/13/2012 – 12/19/2012 (blackout 11/20 – 11/26/2012)
Q. Do I need to be a TrueBlue member to purchase a Go Pack?
A. No. However, only TrueBlue members will be eligible to earn TrueBlue points for their Go Pack purchase. Travel booked using a Go Pack is not eligible to earn additional TrueBlue points. To enroll in TrueBlue, visit www.jetblue.com/trueblue.
Q. I am already a TrueBlue member; can I use my login information on the ShopBlue website?
A. No. It is not the same as your TrueBlue account info. If you haven’t used ShopBlue before you’ll need to create a new username and password which is easy and simple (you can enter your TrueBlue number during registration).
Q. How much do the Go Packs cost?
A. There are multiple Go Packs so please check before purchasing. Government taxes and fees will still apply so please review before purchasing.
Q. Where can I buy my Go Pack?
A. Go Packs can only be purchased online by going to www.jetblue.com/GoPack. Your credit card will be charged with the merchant name of our ShopBlue partner: Axis Enterprises
Q. Will I get a receipt or proof of purchase of my Go Pack?
A. Yes. You will receive a confirmation email with a receipt. The merchant name will be Axis Enterprises. You will not receive your Go Pack codes for redemption until September 12th, 2012.
Q. Can I cancel my Go Pack and/or get a refund even if I haven’t used it?
A. No. Go Packs are nonrefundable. Please review the terms and conditions before purchasing.
Q. Can I pay for my Go Pack or resulting government taxes, fees and other additional items using vouchers, TrueBlue points, credits or JetBlue Gift Cards?
A. No. Only major credit cards will be accepted for purchase and multiple forms of payment cannot be accepted.
Q. After I purchase a Go Pack what does it not cover?
A. The cost of the Go Pack covers air travel, but not domestic taxes and fees of $7.00. The San Juan Go Pack also does not cover international taxes up to $68.80 per flight. The cost of the Go Pack does not cover additional purchase options, including but not limited to: Even More Space seats, on-board purchases (specialty beverages, pillow/blanket, Eat Up meal boxes, etc.), second checked bag fees, and pet fees. Governmental taxes and fees, including Passenger Facility Charges up to $4.50 each way; September 11 Security Fees up to $2.50 per enplanement at a U.S. originating airport are not included in cost of your Go Pack and must be paid at time of code redemption.
Q. Is there an age restriction to purchase and use a Go Pack?
A. Yes. You must be at least eighteen (18) years of age to purchase a Go Pack
Q. Where can I go with my Go Pack?
A. Plenty of places! We have several Go Pack options this time around so please carefully review all the options at www.jetblue.com/GoPack.
Q. When can I start booking my travel?
A. You will receive a confirmation e-mail after purchase, but you will not receive your Go Pack codes for travel until September 12th, 2012. You may start booking travel once you have received these codes. Please be sure to also check your Spam/Junk folders as our e-mails may occasionally get caught up in there.
Q. How many customers can be booked at a time?
A. Travel booked using a Go Pack is limited to one Go Pack customer per reservation. If you and another traveler each wish to use a Go Pack code on the same flight, you must complete separate bookings using two separate codes.
Q. Can I share a Go Pack code with someone?
A. Yes! You may give a code with another traveler, but only one customer is allowed per reservation. However, Go Packs may not be sold, bartered, or otherwise exchanged for value.
Q. How can I keep track of Go Pack codes I've used?
A. You must keep track of the Go Pack codes yourself. Go Pack codes cannot be replaced if lost or stolen, and JetBlue is not responsible for lost or stolen Go Pack codes.
Q. How do I cancel my Go Pack flight?
A. Flight cancellations can be made online at www.jetblue.com and clicking “Manage Flights” at least 90 minutes prior to departure. You will forfeit that Go Pack code. The code will not be returned or replaced. All government taxes and fees will be refunded to your credit card within approximately two (2) days.
Q. How do I change my Go Pack flight?
A. All changes must be done over the phone by calling 1-800-JETBLUE (538-2583), TTY/TDD 1-800-336-5530. There is a $50 fee for changing your flight.
Q. What happens if I don't show up for my flight?
A. If you don’t show up for your flight, you will forfeit that Go pack code. The code will not be returned or replaced.
Q. What happens in the event of delays, cancellations, or other irregular operations?
A. Travel booked and flown using a Go Pack is subject to all provisions of JetBlue’s Contract of Carriage and Passenger Service Plan. Additional terms and conditions apply. See www.jetblue.com/legal for details.
All routes included in this Go Pack are considered international. Proof of return ticket or travel to another destination (“onward travel”) is required for all international destinations. You must purchase a return flight or onward travel when booking any flight included in this SAN JUAN Go Pack, either by using another Go Pack code or purchasing an airline ticket on JetBlue or another airline. CUSTOMERS NOT HOLDING A RETURN/ONWARD TRAVEL TICKET COULD BE REFUSED ENTRY INTO AN INTERNATIONAL DESTINATION.