TrueBlue® program: New!

T5: The Home of Jetting - Jetting In and Out
Jetting in and out

T5 makes checking in a smooth and enjoyable process

T5 has been designed to deliver everything you need for a smooth enjoyable trip. As with anything new, however, we recommend that you build in extra time to get to T5, especially if you are coming from the AirTrain or parking.

For domestic flights, we suggest arriving at least 90 minutes before your flight departs and for international flights, at least two hours before departure.

T5 is so bright and new, and filled with tempting food and retail experiences, you’ll be glad you had the time to linger.

Learn more about:

*Domestic flight check-in closes 30 minutes before departure. International flight check-in closes one hour before departure.

Online check-in
Save time and go to jetblue.com to check in and print your boarding pass from your computer. When you get to T5, you’ll be able to go straight to bag-drop (if you have bags to check) or to security.

Online check-in is available within 24 hours of departure, but no less than 90 minutes before your flight’s scheduled departure time

To check in online:

  • Go to our Online Flight Check-in page by going to jetblue.com, then Manage your flights
  • Enter your confirmation number
  • Choose or change your seats
  • Enter the number of bags each traveler will be checking in
  • Read and respond to the hazardous materials questions
  • Print your boarding pass

Click here for more information about Online Flight Check-in.

Self check-in
One of the easiest and fastest ways to check in at T5 is through one of the self-service kiosks. Simply touch the screen to begin and follow the on-screen instructions. At a kiosk, you can:

  • Choose your seat and see where it’s located on the aircraft
  • Check in for your connecting or return flight up to 24 hours prior to departure
  • Print your own boarding pass

To self check-in at a kiosk:

  • Enter your booking confirmation number, or
  • Swipe a credit/debit card (it will not be charged) as a form of identification, or
  • Enter your TrueBlue number or TrueBlue log in, or
  • Scan the itinerary barcode

Once you get your boarding pass, go to Bag Drop (if you have bags to check) or to straight to security.

Click here to see who is eligible for self check in at a kiosk.

Self bag drop
Using self bag drop at T5 is a speedy, easy way to check your bags. Here are few helpful hints for using Bag Drop:

  • Place wheelie bags with the wheels up
  • Place soft sided bags or fragile items in a bin
  • Take long straps off soft bags so they don’t get caught
  • Keep children away from the bag belt to avoid injury

Curbside check-in
Save time by checking in and dropping your bags at curbside check-in. Curbside check-in is available for $2 per bag.

Click here for more information.

International check-in
If you are traveling on an international flight from T5, you will need to check in at a Full-Service counter. We recommend you arrive two hours before your scheduled departure time. Flights close one hour before departure.

Click here for information on travel documents needed for international travel.

Checking in unaccompanied minors
If you are checking in an unaccompanied minor, please proceed to a Full-Service counter at T5.

If you are picking up an unaccompanied minor at T5, go to Baggage Services office on the Arrivals level. Please ask a JetBlue crewmember if you need assistance locating this room.

Click here for more information for booking and checking in unaccompanied minors.

Checking in wheelchairs
If you are checking in a wheelchair, please go to a Full-Service counter at T5.

JetBlue transports all types of personal wheelchairs including folding, collapsible or non-folding manual wheelchairs, battery-powered wheelchairs and scooters, and other assistive devices.

JetBlue will accept battery-powered wheelchairs (unless it is a folding model) and mobility aids as checked baggage only. The batteries for battery-powered wheelchairs are not permitted in the aircraft cabin.

Wheelchairs are available for use at the airport.

Click here for more information on checking in wheelchairs

Checking in pets
JetBlue gladly accepts small cats and dogs in the cabin of the aircraft on both domestic and international flights (no other animals are allowed). To travel with a pet, you must call our Reservations team at 1-800-JETBLUE (538-2583) to verify pet availability for the flights you are considering. There is a non-refundable pet fee per flight segment. If you are checking in a pet, please go to a Full-Service counter at T5. Pets cannot be booked or checked-in online or at the kiosk.

Click here for more information on booking and checking in pets.

Security checkpoint

One of the largest in the USA at 340 feet long, the security checkpoint at T5 was designed to ensure a smooth, effective experience for all customers.

  • 15 security lanes initially, with up to 20 lanes in the near future
  • Thick rubber flooring that feels warm and comfortable against bare feet
  • New TSA program with "Black Diamond" self-select lanes for experienced travelers, families, crewmembers and special needs customers

Click here to visit TSA’s website and learn more about security.

Baggage claim
An often overlooked part of any airport terminal, baggage claim at T5 is light, bright and efficient, with an automated in-line baggage system feeding six large carousels. Oversized items like golf clubs and skis, can be picked up behind carousel 6 in baggage claim.

Click here for more information on traveling with baggage.