Planned Maintenance

Last Updated: 8/30/16 5:00 PM ET

We will be performing scheduled maintenance to our website and airport kiosks tonight, Wednesday, August 31, between 1 a.m. and 2:30 a.m. ET. During this timeframe, customers will be unable to book or manage flights online, or check in on jetblue.com, mobile.jetblue.com the JetBlue mobile app, or at an airport kiosk, or print boarding passes from an airport kiosk. If you need assistance with a new booking or making a change to your reservation, please call 1-800-JETBLUE.

If you have not yet checked in for an early morning flight, or if you have checked in online and elected to pick up your boarding pass at the airport, please see a JetBlue crewmember at the airport ticket counter.

We apologize for any inconvenience this may cause and appreciate your understanding.

Southeast Fee Waiver

Last Updated: 8/30/16 8:40 ET

Travel Agents Waiver Code: Click Here
Due to inclement weather forecasted to impact the Southeast we will waive change/cancel fees and fare differences for Customers traveling on Thursday, September 1 through Friday, September 2, 2016 to/from the following cities:

-Tampa, FL (TPA)
-Jacksonville, FL (JAX)
-Daytona Beach, FL (DAB)
-Savannah/Hilton Head, GA (SAV)
-Charleston, SC (CHS)

Customers may rebook their flights for travel through Wednesday, September 7, 2016 prior to the departure of their originally scheduled flight. Customers with cancelled flights may opt for a refund. Original travel must have been booked on or before Tuesday, August 30, 2016.  

To rebook travel or request a refund online, click here. If you are already checked in for your flight, please call us at 1-800-JETBLUE(538-2583) for assistance with rebooking or a credit.  

Customers are encouraged to check the status of their flight online prior to leaving for the airport. Customers with web-enabled mobile devices may check the status of their flight at mobile.jetblue.com.

Zika Virus

Last Updated: 8/1/2016 2:30 PM ET

Due to current Transportation Security Administration (TSA) capacity, you will likely experience longer-than-usual security lines at your departure airport. To ensure you make it to your gate in time, please plan to arrive at least 2 hours before your flight, as wait times could be up to an hour or more. While we know this is not ideal, planning ahead for these possible outcomes should make for a better travel experience.

If you are on an early morning flight and are checking a bag or need additional assistance, please be sure to check the ticket counter hours for your departure airport. As always, be sure to check the status of your flight before heading to the airport.

To improve your overall airport experience, consider enrolling in TSA Precheck®. To receive TSA Precheck® expedited screening on future flights, click here to enroll now at https://www.tsa.gov/tsa-precheckopens in a new window. Where available, TSA Precheck® enables a faster, smarter security screening experience.

Increased Security Wait Times

Last Updated: 7/28/2016 7:00 PM ET

Due to current Transportation Security Administration (TSA) capacity, you will likely experience longer-than-usual security lines at your departure airport. To ensure you make it to your gate in time, please plan to arrive at least 2 hours before your flight, as wait times could be up to an hour or more. While we know this is not ideal, planning ahead for these possible outcomes should make for a better travel experience.

If you are on an early morning flight and are checking a bag or need additional assistance, please be sure to check the ticket counter hours for your departure airport. As always, be sure to check the status of your flight before heading to the airport.

To improve your overall airport experience, consider enrolling in TSA Precheck®. To receive TSA Precheck® expedited screening on future flights, click here to enroll now at https://www.tsa.gov/tsa-precheckopens in a new window. Where available, TSA Precheck® enables a faster, smarter security screening experience.

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