New York Area Fee Waiver

Last Updated: 7/20/2016 12:00 PM ET

Travel Agent Waiver Code: Click Here

Due to weather forecasted to impact the New York area, we will waive change/cancel fees and fare differences for customers traveling on Friday, July 22, 2016 to/from the following cities:

  • Albany, NY (ALB)
  • Buffalo, NY (BUF)
  • Newark, NJ (EWR) 
  • Newburgh, NY (SWF) 
  • New York, NY (JFK) 
  • New York, NY (LGA)
  • Rochester, NY (ROC)
  • Syracuse, NY (SYR)  
  • Westchester County, NY (HPN)

Customers may rebook their flights for travel through Friday, July 29, 2016 prior to the departure of their originally scheduled flight. Customers with cancelled flights may opt for a refund. Original travel must have been booked on or before Friday, July 22, 2016. 

To rebook travel or request a refund online, click here. If you are already checked in for your flight, please call us for assistance with rebooking or refunding your flight. 

Customers are encouraged to check the status of their flight online prior to leaving for the airport. Customers with web-enabled mobile devices may check the status of their flight at

Increased Security Wait Times

Last Updated: 7/4/2016 4:00 PM ET

Due to current Transportation Security Administration (TSA) capacity, you will likely experience longer-than-usual security lines at your departure airport. To ensure you make it to your gate in time, please plan to arrive at least 2 hours before your flight, as wait times could be up to an hour or more. While we know this is not ideal, planning ahead for these possible outcomes should make for a better travel experience.

If you are on an early morning flight and are checking a bag or need additional assistance, please be sure to check the ticket counter hours for your departure airport. As always, be sure to check the status of your flight before heading to the airport.

To improve your overall airport experience, consider enrolling in TSA Precheck®. To receive TSA Precheck® expedited screening on future flights, click here to enroll now at Where available, TSA Precheck® enables a faster, smarter security screening experience.

Zika Virus

Last Updated: 7/4/2016 4:00 PM ET

Customers traveling to/from destinations reported by the CDC to be affected by the Zika virus may qualify for a refund or the option to make changes to their current travel plans to alternate destinations or travel dates. Original travel must have been booked on or before May 1, 2016. If you are traveling on a Getaways package, a full refund is not always available and hotel penalties may apply. Please contact us by phone to request a change or refund.

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Changing your trip

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