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San Jose, Costa Rica Fee Waiver

Last Updated: 5/22/2016 4:00:00 PM EST

Travel Agents Waiver Code: Click Here

Due to volcanic ash in the San Jose, Costa Rica area, we will waive change/cancel fees and difference in airfare for customers traveling on Saturday, May 21, 2016 through Wednesday, May 25, 2016 to/from the following airports:

-San Jose, Costa Rica (SJO)

Affected customers may rebook their flights for travel through Wednesday, June 1, 2016 prior to the departure time of their original flight. 

Original travel must have been booked on or before Friday, May 20, 2016. To rebook travel or request a refund online, click here. If you are already checked in for your flight, please call us for assistance with rebooking or a refund. Customers are encouraged to check the current status of their flight before heading to the airport.




Increased Security Wait Times

Last Updated: 5/22/2016 4:00:00 PM EST

Due to current Transportation Security Administration (TSA) capacity, you will likely experience longer-than-usual security lines at your departure airport. To ensure you make it to your gate in time, please plan to arrive at least 2 hours before your flight, as wait times could be up to an hour or more. While we know this is not ideal, planning ahead for these possible outcomes should make for a better travel experience.

If you are on an early morning flight and are checking a bag or need additional assistance, please be sure to check the ticket counter hours for your departure airport. As always, be sure to check the status of your flight before heading to the airport.

To improve your overall airport experience, consider enrolling in TSA Precheck®. To receive TSA Precheck® expedited screening on future flights, click here to enroll now at https://www.tsa.gov/tsa-precheck. Where available, TSA Precheck® enables a faster, smarter security screening experience.



Zika Virus

Last Updated: 5/22/2016 4:00:00 PM EST

Customers traveling to/from destinations reported by the CDC to be affected by the Zika virus may qualify for a refund or the option to make changes to their current travel plans to alternate destinations or travel dates. Original travel must have been booked on or before May 1, 2016. If you are traveling on a Getaways package, a full refund is not always available and hotel penalties may apply. Please contact us by phone to request a change or refund.